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Posted 3 days ago

Customer Care Representative

@ Activate Games

View all jobs Website

Winnipeg, Manitoba

On-sitePart-time2+ years experience
Apply now
SIGNALS

Overview

Activate Games is hiring a part-time Customer Care Representative for 20-30 hours per week at its Winnipeg head office. The role handles inbound and outbound customer contacts across phone, chat, email and social media, and includes complex issues and some selling. The posting requires flexible availability from 9 a.m. to 10 p.m. across weekdays and weekends, and a criminal record check.

Responsibilities:

  • Answer inbound and outbound customer contacts across phone, chat, email and social media
  • Resolve complaints and book appointments
  • Handle complex customer inquiries and explain complex matters
  • Draft status reports on customer service issues
  • Perform data entry and research to troubleshoot issues

Requirements summary:

  • 2 or more years of similar customer service experience
  • Excellent written and oral English; French an asset
  • Typing speed of at least 40 WPM
  • Freshdesk or other ticketing system experience an asset
  • Availability from 9 a.m. to 10 p.m., weekdays and weekends
  • Reliable transportation during those hours

Tools & skills

Freshdesk

Benefits mentioned

Employee assistanceEmployee discount
Source and dates

Employer career site / ATS feed · bamboohr

Employer posting date
2026-11-03
First seen by our source
2026-11-04
Source record updated
2026-11-04

These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.

Job details

SeniorityMid level
DepartmentCustomer service
Experience2+ years
Hours per week25
Scheduleday, evening, weekends
Travelair: none · ground: none
Work settingOffice, Client sites
PositionMostly sitting
Physical demandsphysical low · computer high
LanguagesEnglish
Background checkscriminal record
Perks mentionedEmployee discount, Wellness, Transit support

Summary and details written by AI from the posting; the employer’s posting is the authority.

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Activate Games

Saved company profile

Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.

Creating next-level entertainment around the world.

Full company description

Taking entertainment into the future by fusing technology and physical activity together to create live-action gaming experiences.

LinkedIn followers
5,899
People associated on LinkedIn
381
Reported office locations
  • 3338 Portage Ave, Winnipeg, Manitoba R3K 0W8, CA
  • 25 Peel Centre Drive Unit 1 Brampton, ON L6T 3R5, Brampton, Ontario L6T 3R5, CA
  • 2030 Appleby Line, Burlington, Ontario L7L 6M6, CA
  • Unit 146-1322 Macleod Trail SE Canyon Meadows Centre Calgary, Calgary , Alberta T2J 7C6, CA
  • 1949 98 St NW, Edmonton, Alberta T6N 1L5, CA
  • 198 Eglinton Ave E, Toronto, Ontario M1L2M6, CA
  • 2312 Sir Barton Way, Suite 150, Lexington, Kentucky 40509, US
  • 631 Parkway, Gatlinburg, Tennessee 37738, US
  • 2510 Hurstbourne Gem Ln, Louisville, Kentucky 40220, US
  • 10-1150 Nairn Ave, Winnipeg, Manitoba R2L 0Y5, CA
  • 1600 16th St, unit 6, Oak Brook, Illinois 60523, US
  • 5013 W Plano Pkwy, Plano, Texas 75093, US
  • 20225 Katy Fwy, Katy, Texas 77450, US
  • 4540 Roswell Rd, Atlanta, Georgia 30342, US
  • 1 American Dream Way, Level 1, Space A156, East Rutherford, New Jersey 07073, US
  • 1848 Galleria Blvd, Suite 9B, Charlotte, North Carolina 28270, US
  • 72 Finnian Row, Halifax, Nova Scotia B3B 0B6, CA
  • 160 Mayfield Common NW, Unit G010, Edmonton, Alberta T5P 4B3, CA
  • 2929 Sunridge Way NE, Unit 420, Calgary, Alberta T1Y 7K7, CA
  • 5980 McLaughlin Rd, Unit 1, Mississauga, Ontario L5R 3X9, CA
  • 42 Pinebush Rd, Cambridge, Ontario N1R 8K5, CA
  • 2550 E Quance St, Regina, Saskatchewan S4V 2X5, CA
  • 1425 Montgomery Hwy, Suite 173, Vestavia Hills, Alabama 35216, US
  • 3103 Disney St, Cincinnati, Ohio 45209, US
Business categories
  • Media and Entertainment
  • Digital Entertainment
  • Gaming
Other recorded names
  • Activate Games
Profile identifies a recruitment agency
No
Reported total investment
52,744,741

Currency and observation date were not supplied; this is not a current valuation or a funding round.

View all jobs Website

Taking entertainment into the future by fusing technology and physical activity together to create live-action gaming experiences.

FieldValue
IndustryEntertainment Providers
Company size201-500 employees
HeadquartersWinnipeg, Manitoba
Organization typePartnership
Year founded2019
Open jobs on Jobsy9
LinkedInView page
Job description

#EnterTheGame

Activate is a tech company known for creating Canada’s first full-scale interactive gaming facility. We are experiencing significant expansion and are looking to add Customer Care Representative to our growing operations team. A successful applicant will work independently or with a small team to support our North American customers.

We are currently hiring for a part-time vacancy (20-30 hours per week), based at our Head Office in Winnipeg, located at 1099 Wilkes Avenue, Unit 11. Candidates must have flexible availability across weekdays and weekends:

Daytime shifts primarily (Tuesdays and Wednesdays 9 a.m. - 5 p.m.).

Duties and Responsibilities

  • Act as the first point of contact for all customer inquiries for all locations
  • Answer inbound and place outbound calls in a call center with the goal of increasing business, customer satisfaction, and customer retention
  • Answer customer questions, resolve complaints, or create appointments through a variety of channels including phone, chat, email, and social media with speed and professionalism
  • Take care of complex customer inquiries and problems, having experience and advanced knowledge
  • Draft status reports on customer service issues
  • Data entry and research as required to troubleshoot customer issues
  • Requires higher degree of skill and ability to explain most complex matters to ensure customer satisfaction and retention, and to sell services, and may require considerable adaptation in response to the particular customer in order to achieve success
  • Other tasks and duties as assigned

Qualifications

  • 2 or more years of previous experience in a similar role is required
  • Excellent communication skills in written and oral English, French considered an asset
  • Ability to type at least 40 WPM
  • Experience with Freshdesk or other ticketing systems would be considered an asset
  • Willingness to work as early as 9 am and as late as 10 pm, depending on shift
  • Access to reliable transportation during the mentioned hours

Perks

  • Competitive wage
  • Casual and comfortable dress code
  • Free game play and employee discounts
  • Employee assistance program
  • On-site parking

Successful completion of a criminal record check is a condition of employment for this position.

About Activate

Taking entertainment into the future by fusing technology and physical activity together to create live-action gaming experiences, Activate is a technology company building interactive gaming facilities with locations across Canada and the US. Press play on this video to see Activate in action (we promise it’s worth it). Follow @activategames on TikTok, Instagram, and Facebook to stay locked in.

Activate is an equal opportunity employer. All qualified applicants will receive consideration for employment. Activate is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs and activities. To request reasonable accommodation for a protected characteristic, contact [email protected] which is an email monitored for this purpose.

We thank all applicants for their interest, however, only those candidates selected for interviews will be contacted.

#ZipRecruiter

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