Posted 25 days ago
Customer Care Representative
@ York University
Toronto, Ontario
SIGNALS
Overview
York University is hiring a contract Customer Care Representative for Schulich Executive Education, the non-degree executive education unit of the Schulich School of Business. The role maintains the marketing database, follows up with executive clients by phone and email, and answers questions on the program line, with occasional sales of seminars. The posting states weekday hours of 9:00am to 5:00pm, and summer hours are the same.
Responsibilities:
- Maintain marketing database for Schulich ExecEd programs
- Follow up with clients by phone and email
- Answer questions on all Schulich ExecEd programs
- Act as first point of contact for executives
- Sell seminars to new and returning clients if opportunities arise
Requirements summary:
- Two years front-line customer service experience with CRM software
- Experience with MS Office including Outlook
- Experience entering, updating, filtering and reporting database data
- Excellent English, written and spoken
- High school plus formal training in data entry or databases
Tools & skills
Source and dates
Source type not verified · apify-linkedin
- Employer posting date
- 2026-10-20
- First seen by our source
- 2026-11-15
- Source record updated
- 2026-11-15
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Experience | 2+ years |
| Hours per week | 40 |
| Schedule | day |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Encouraged to apply | Women, People with disabilities, Racialized people, Indigenous peoples, 2SLGBTQ+ |
| Education | High school (required) |
Summary and details written by AI from the posting; the employer’s posting is the authority.
York University
| Field | Value |
|---|---|
| Open jobs on Jobsy | 35 |
Job description
Access Full Position Posting
Purpose:
The Schulich Executive Education (Schulich ExecEd) is a revenue generating strategic business unit within the Schulich School of Business. The mission is to provide top quality non-degree executive and management education programs. The clients are middle to senior level managers and executives from the public, not-for-profit, and private sectors. As part of the marketing communications function, Schulich ExecEd advertises these programs through direct mail, e-mail, webinars, and participants in our programs are placed on our database for future marketing initiatives. This database needs constant monitoring and maintenance. This position is responsible for maintaining the database to ensure that our marketing communications dollars are hitting our target audience. As well, this position follows up with clients through telephone calls and e-mail communications. The incumbent is required to know the Schulich ExecEd product line to be able to answer questions on all Schulich ExecEd programs and as well, if there arises an opportunity, to sell seminars to new and returning clients. Additional responsibilities include providing customer relationship support, understanding the client base and their needs in order to optimize interactions with them, acting as front line/first point of contact for executives wishing to take Executive Education courses, participating in alumni events, engaging and fostering relationships with returning clients and establishing relationships for potential new clients.
Education:
High School and additional formal training (for example, typing, word processing, data entry and data bases).
Experience:
Two (2) years directly related, hands-on, recent experience working as a front-line customer service representative using customer relationship management software applications such as 'Constant Contact' or 'Sales Force', experience working with the MS Office suite of applications including Outlook, and experience in entering, updating, filtering, and generating data base reports.
Skills:
Demonstrated:
Excellent English, written and spoken.
Sound judgement in terms of customer service and customer relationships.
Initiative and creating problem solving, a 'can-do' attitude.
Strong organizational, time management and multi-tasking skills.
Ability to work independently as well as part of a high performing team.
Tact and diplomacy and ability to interact positively, professionally, cooperatively and courteously with diverse contacts.
Pleasant telephone and in-person manner.
Intermediate skills needed in MS Office suite of applications, in on-line databases and experience with large relational data bases required.
Observing and maintaining confidentiality, accuracy with details.
Excellent attendance and punctuality essential.
Additional Notes:
This position requires the candidate to produce a verification of degree(s), credentials(s), or equivalencies from accredited institutions and/or international equivalents at the time of interview. Hours of work: Monday to Friday 9:00am to 5:00pmSummer: Same
Access Full Position Posting
If you are a current York University employee in the YUSA-1 bargaining unit and/or are using your job posting rights under the collective agreement to view and apply for jobs, you must apply through the Employee Career Portal - YU Hire to be considered an internal applicant.
As per Article 12.02(f) of the YUSA-1 Collective Agreement, to be considered an internal applicant, employees in the YUSA-1 bargaining unit must submit the application 5 working days following the first day of posting. This is referred to as the 'Posted Date' on the job posting. Please refer to the 'Posting Intent' on the job posting.
The University welcomes applications from all qualified individuals, including, but not limited to women, persons with disabilities, visible minorities (racialized), Indigenous Peoples and persons of any gender identity and sexual orientation. York University is committed to a positive, supportive and inclusive environment.
York University offers accommodation for applicants with disabilities in its recruitment processes. If you are contacted by York University regarding a job opportunity or testing, please advise if you require accommodation.
We are committed to enhancing our environmentally and socially responsible practices for the benefit of all members of the York community. Our long term perspective recognizes our responsibility to be innovators and to continually work as a community to reduce our ecological impact.
York University employees must apply to jobs through the Employee Career Portal - YU Hire. If you are a current York University employee and/or are using your rights under a collective agreement to view and/or apply to jobs, you MUST log into YU Hire to access the York University Employee Career Portal.
PLEASE NOTE: This job posting is for an existing vacancy. Applications must be received by 11:55 pm EST on the posted deadline date, if applicable. Posting deadlines can be updated, or modified, at any time based on hiring needs. Please refer to the York U Career Portal when confirming posting deadlines.
Purpose:
The Schulich Executive Education (Schulich ExecEd) is a revenue generating strategic business unit within the Schulich School of Business. The mission is to provide top quality non-degree executive and management education programs. The clients are middle to senior level managers and executives from the public, not-for-profit, and private sectors. As part of the marketing communications function, Schulich ExecEd advertises these programs through direct mail, e-mail, webinars, and participants in our programs are placed on our database for future marketing initiatives. This database needs constant monitoring and maintenance. This position is responsible for maintaining the database to ensure that our marketing communications dollars are hitting our target audience. As well, this position follows up with clients through telephone calls and e-mail communications. The incumbent is required to know the Schulich ExecEd product line to be able to answer questions on all Schulich ExecEd programs and as well, if there arises an opportunity, to sell seminars to new and returning clients. Additional responsibilities include providing customer relationship support, understanding the client base and their needs in order to optimize interactions with them, acting as front line/first point of contact for executives wishing to take Executive Education courses, participating in alumni events, engaging and fostering relationships with returning clients and establishing relationships for potential new clients.
Education:
High School and additional formal training (for example, typing, word processing, data entry and data bases).
Experience:
Two (2) years directly related, hands-on, recent experience working as a front-line customer service representative using customer relationship management software applications such as 'Constant Contact' or 'Sales Force', experience working with the MS Office suite of applications including Outlook, and experience in entering, updating, filtering, and generating data base reports.
Skills:
Demonstrated:
Excellent English, written and spoken.
Sound judgement in terms of customer service and customer relationships.
Initiative and creating problem solving, a 'can-do' attitude.
Strong organizational, time management and multi-tasking skills.
Ability to work independently as well as part of a high performing team.
Tact and diplomacy and ability to interact positively, professionally, cooperatively and courteously with diverse contacts.
Pleasant telephone and in-person manner.
Intermediate skills needed in MS Office suite of applications, in on-line databases and experience with large relational data bases required.
Observing and maintaining confidentiality, accuracy with details.
Excellent attendance and punctuality essential.
Additional Notes:
This position requires the candidate to produce a verification of degree(s), credentials(s), or equivalencies from accredited institutions and/or international equivalents at the time of interview. Hours of work: Monday to Friday 9:00am to 5:00pmSummer: Same
Access Full Position Posting
If you are a current York University employee in the YUSA-1 bargaining unit and/or are using your job posting rights under the collective agreement to view and apply for jobs, you must apply through the Employee Career Portal - YU Hire to be considered an internal applicant.
As per Article 12.02(f) of the YUSA-1 Collective Agreement, to be considered an internal applicant, employees in the YUSA-1 bargaining unit must submit the application 5 working days following the first day of posting. This is referred to as the 'Posted Date' on the job posting. Please refer to the 'Posting Intent' on the job posting.
The University welcomes applications from all qualified individuals, including, but not limited to women, persons with disabilities, visible minorities (racialized), Indigenous Peoples and persons of any gender identity and sexual orientation. York University is committed to a positive, supportive and inclusive environment.
York University offers accommodation for applicants with disabilities in its recruitment processes. If you are contacted by York University regarding a job opportunity or testing, please advise if you require accommodation.
We are committed to enhancing our environmentally and socially responsible practices for the benefit of all members of the York community. Our long term perspective recognizes our responsibility to be innovators and to continually work as a community to reduce our ecological impact.
York University employees must apply to jobs through the Employee Career Portal - YU Hire. If you are a current York University employee and/or are using your rights under a collective agreement to view and/or apply to jobs, you MUST log into YU Hire to access the York University Employee Career Portal.
PLEASE NOTE: This job posting is for an existing vacancy. Applications must be received by 11:55 pm EST on the posted deadline date, if applicable. Posting deadlines can be updated, or modified, at any time based on hiring needs. Please refer to the York U Career Portal when confirming posting deadlines.
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