Posted 16 days ago
Customer Care Representative
@ Wentworth Technologies
Mississauga, Ontario
Overview
Amhil North America, a thermoforming plastics packaging company, is hiring a Customer Care Representative to manage customer orders, service communication and issue resolution. The role serves as primary service contact for assigned customers and routes sales requests to Inside Sales or Account Management. The posting lists a competitive compensation package, profit sharing and a pension plan after one year.
Responsibilities:
- Enter and verify customer purchase orders in Macola
- Serve as primary service contact for assigned customers
- Communicate order status, lead times and delivery changes
- Coordinate with internal teams to resolve service issues
- Route price and quote requests to Inside Sales or Account Management
Requirements summary:
- 3+ years of customer service experience, preferably in manufacturing or B2B
- Strong order-entry skills with high attention to detail
- Experience with MS Excel required
- Power BI and ERP/Macola experience are assets
- Professional communication and problem-solving skills
Tools & skills
Benefits mentioned
Source and dates
Employer career site / ATS feed · adp
- Employer posting date
- 2026-10-21
- First seen by our source
- 2026-10-21
- Source record updated
- 2026-11-05
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Customer service |
| Experience | 3+ years |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Perks mentioned | Retirement plan, Performance bonus |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Wentworth Technologies
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Safety, Quality, Sustainability.
Full company description
Our Mission: Smart, Safe, Sustainable Packaging Solutions that deliver Best Value to each of our key stakeholder groups - our customers, our employees, and our shareholders. The Wentworth Technologies group of companies includes tooling and processing operations in Canada, US and Poland. Wentworth is a family-owned and operated business with the singular mission – to provide best value to its customers, employees and supply chain partners. Companies operating under the Wentworth banner include: Foodservices - Amhil North America - Americas Foodservices industry for over 40 years - Amhil Europa - European Foodservices industry since 2001 - Stone - North American Foodservices industry - Polifolia - European Foodservices and Food Packaging since 1994 Consumer Goods Packaging - MCorp Technologies - North American Consumer Goods Packaging since 2001 - KAJ - European Cosmetic and Pharma since 2003 Industrial Packaging - Suwary - European Agriculture, Automotive since 1946 - 2K - European Sealant and Adhesive since 1996 Mold & Tooling - EFI, Wentworth Tech, Wentworth Mold - Global with Machining Centres in Europe, North America and South America. Blow Molds and Tools for PET Preforms & Blow Molds, EBM, ISBM, IBM, Thermoform, Machine Change Parts, and Injection for Specialty Parts.
- LinkedIn followers
- 356
- People associated on LinkedIn
- 15
- Reported office locations
- 156 Adams Blvd, Brantford, Ontario N3S, CA
- 73 Plant Farm Blvd, Brantford, Ontario N3S, CA
- 5150 Mainway, Burlington, Ontario, CA
- 400 Traders Blvd E, Mississauga, Ontario L4Z, CA
- ulica Okrezna 3, Krokowa, Pomorskie 84-110, PL
- Poniatowa 320, Poniatowa, Lubelskie 24-320, PL
- Pabianice, Pabianice, Śląskie 42-253, PL
- 852 Scholz Dr, Vandalia, Ohio 45377, US
- ulica Przemyslowa 19, Poniatowa, Lubelskie 24-320, PL
- Business categories
- Plastics and Rubber Manufacturing
- Industrial
- Wholesale
- Manufacturing
- Other recorded names
- Wentworth Technologies
- Specialties
- manufacturing
- packaging
- and plastics
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
Our Mission: Smart, Safe, Sustainable Packaging Solutions that deliver Best Value to each of our key stakeholder groups - our customers, our employees, and our shareholders. The Wentworth Technologies group of companies includes tooling and processing operations in Canada, US and Poland. Wentworth is a family-owned and operated business with the singular mission – to provide best value to its customers, employees…
| Field | Value |
|---|---|
| Industry | Packaging and Containers Manufacturing |
| Headquarters | Brantford, Ontario |
| Organization type | Privately Held |
| Year founded | 1990 |
| Specialties | manufacturingpackagingand plastics |
| Open jobs on Jobsy | 8 |
| View page |
Amhil North America is a privately held Thermoforming Plastics Packaging company focused on delivering Best Value to our customers and partners. We provide smart, safe and sustainable packaging solutions for the consumer, industrial and foodservice industries in North America and Europe.
Over the past twenty years, Amhil has expanded its product offering to include drinking cups, portion cups and food packaging and now includes products that are 100% recyclable, produced with recycled content and available as carbon neutral.
Amhil North America is a member of the Wentworth Technologies group of companies.
Overview
Reporting to the Customer Experience Manager, the Customer Care Representative supports Amhil customers through accurate order management, timely service communication, e-commerce facilitation, and coordinated issue resolution. The role serves as a primary service contact for assigned Amhil customers while routing commercial requests to Inside Sales or Account Management.
Roles & Responsibilities
Order Management & Data Accuracy
• Accurately enter Amhil customer purchase orders into Macola [software] and related systems.
• Verify product codes, pricing, quantities, ship-to details, requested dates, freight terms, and customer instructions before processing.
• Maintain accurate customer records, order notes, contact information, and account documentation.
• Support order acknowledgements, revised POs, order changes, and documentation required for invoicing.Customer Communication & Service Execution
• Serve as the primary service contact for assigned Amhil customers.
• Communicate order status, lead times, delivery changes, shorts, backorders, and approved service updates.
• Provide professional, timely, and solution-oriented communication while keeping commercial ownership clear.
• Encourage customers to use e-commerce or standard order channels where appropriate.Issue Resolution & Internal Coordination
• Coordinate with Logistics, Shipping, Production, Quality, Accounting, Sales, and Inside Sales to resolve customer service issues.
• Support complaint intake, billing/order discrepancies, return requests, and RGA administration according to established procedures.
• Escalate unresolved issues, relationship risks, or process breakdowns to the Customer Experience Manager or appropriate commercial owner.
•Track recurring service issues and provide feedback to improve customer experience and process disciplineCommercial Routing & Sales Handoffs
•Route price reduction requests, new product quotations, printed cup quotes, and account growth opportunities to Inside Sales or Account Management.
• Support Amhil customers with standard product information, order-related item clarification, and approved price-list information.
• Partner with Inside Sales on B-customer handoffs and with Account Managers on A/AP customer service needs.
• Help ensure customers understand the correct contact path for orders, service issues, e-commerce, quotes, and account questions.What we're looking for
- A Great Attitude!
- 3+ years of customer service experience, preferably in manufacturing, distribution, foodservice packaging, or B2B environment.
- Strong order-entry skills with high attention to accuracy, detail, and follow-through.
- Experience with MS Excel required; Power BI and ERP/Macola experience are assets.
- Professional written and verbal communication skills with strong customer-service judgment.
- Ability to manage competing priorities in a fast-paced environment.
- Problem-solving mindset with a focus on delivering solutions and customer satisfaction.
- Team-oriented, collaborative, and adaptable to change.
What we offer
- Competitive Compensation and Benefits Package.
- Participation in our Profit Sharing Program.
- Pension Plan (DCP) after 1 Year of Service
This job posting reflects existing vacancy. Details will be clarified during the recruitment process, if selected.
Amhil North America, does not directly use artificial intelligence to screen, assess or select applicants. However, Amhil North America does use Indeed.com to publicly advertise this posting and Indeed.com does use artificial intelligence as part of the screening process. More information about how Indeed.com uses artificial intelligence in their process can be found here: How Indeed Uses AI: Employer Tools and Responsible Use
This position is open to applicants legally authorized to work in Canada.
Amhil North America provides equal opportunities for all applicants and is committed to fostering an inclusive and accessible environment. Accommodations are available on request for candidates taking part in all aspects of the selection process.
We thank all applicants for their interest however only those candidates selected for an interview will be contacted.
Thank you for your interest in Amhil
If you're not viewing this on our website, be sure to visit www.amhil.com/careers for all our available opportunities!
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