Posted 3 months ago
Customer Experience Representative
@ Tayco
Etobicoke, Ontario
Overview
Tayco, an office furniture manufacturer, is hiring a full-time Customer Experience Representative. The role acts as liaison between dealers, sales reps and internal departments, processing and verifying orders in the ERP system. The posting offers a salary of $50,000 to $55,000 and a flexible hybrid schedule with work-from-home and in-office options.
Responsibilities:
- Review purchase orders and communicate with dealers
- Receive, process and verify orders in ERP systems
- Create order headers for quotes and drawing orders
- Complete paperwork and online documentation for installation
- Handle customer experience inquiries
Requirements summary:
- Strong customer experience and troubleshooting skills
- Exceptional conflict resolution and negotiation skills
- Clear verbal and written communication
- Strong attention to detail
- Proven data entry and typing skills
- Proficiency in MS Word, Excel and email
Tools & skills
Benefits mentioned
Source and dates
Employer career site / ATS feed · workable
- Employer posting date
- 2026-08-12
- First seen by our source
- 2026-10-12
- Source record updated
- 2026-10-12
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Hours per week | 40 (estimated) |
| Travel | air: none · ground: none |
| Work setting | Office, Home |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Encouraged to apply | People with disabilities, Indigenous peoples, Racialized people |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Tayco
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Forward-thinking, design first Canadian manufacturer of modern office solutions.
Full company description
Since 1976 Tayco has been a Canadian manufacturer of high quality workplace furnishings. Tayco’s product offering and services have evolved with the changing demands of the marketplace. We listen to our customers and take enormous pride in integrating their feedback in designs and solutions that work with modern corporate budgets. Tayco’s commitment to innovation and modern design has yielded a comprehensive portfolio of office systems, desks, storage, tables and seating. Our team is driven by a desire to consistently exceed client expectations.
- LinkedIn followers
- 28,777
- People associated on LinkedIn
- 290
- Reported office locations
- 400 Norris Glen Road, Toronto, Ontario M9C 1H5, CA
- Business categories
- Retail
- Furniture
- Manufacturing
- Other recorded names
- Tayco
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
Since 1976 Tayco has been a Canadian manufacturer of high quality workplace furnishings. Tayco’s product offering and services have evolved with the changing demands of the marketplace. We listen to our customers and take enormous pride in integrating their feedback in designs and solutions that work with modern corporate budgets. Tayco’s commitment to innovation and modern design has yielded a comprehensive…
| Field | Value |
|---|---|
| Industry | Furniture and Home Furnishings Manufacturing |
| Company size | 201-500 employees |
| Headquarters | Toronto, Ontario |
| Organization type | Privately Held |
| Year founded | 1976 |
| Open jobs on Jobsy | 36 |
| View page |
Posting Notice: This is for 1 existing vacancy.
Tayco is looking for an enthusiastic and passionate individual to join our growing and dynamic Customer Experience team. Tayco is a modern office furniture manufacturer where each individual makes a large impact. We are looking for someone who is aligned with our core values of Ownership, Progressive, Efficient, and Enjoyable Experiences.
THE OPPORTUNITY:
The Customer Experience Representative will be responsible for championing our customer experience strategy by acting as a liaison between customers, sales reps, and various internal departments to ensure customer satisfaction. The successful candidate will have the opportunity to work with Tayco’s motivated and engaging Team, enjoy Tayco’s fantastic culture which has won us our Great Place to Work certification, as well as be an important part of our exciting growth plans.
What You Will Do:
- Responsible for reviewing purchase orders and communicating with customers (dealers) to ensure accurate entry and customer requests are met in a timely manner.
- Receives, processes and verifies the accuracy of orders from customers utilizing the ERP systems and customer purchase orders.
- Creates order headers on orders by quote, or orders with drawings for Order Analysts to check.
- Completes all paperwork and respective online documentation required for Tayco Installation.
- Communicates any questions on orders by quote/ orders with drawings to customers to receive back correct information for Order Analysts to process orders.
- Expertly handle Customer Experience inquires and ensures quality service to both internal and external customers
Requirements
We are seeking passionate candidates who possess the following experience and competencies:
- Strong Customer Experience and troubleshooting skills
- Exceptional conflict resolution, negotiation, and objection handling skills
- Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment
- Able to effectively communicate both verbally and in writing
- Able to work well under pressure
- Strong attention to detail
- Computer literate, including effective working skills of MS Word, Excel and e-mail
- Proven data entry and typing skills
Salary Range - $50,000 to $55,000
Benefits
Why Work for Tayco?
- Extended Health Care Plan (Health, Vision, Dental, Disability)
- Active Social Committee with wonderful company culture
- Opportunities for growth and development
- Great team to work with!
- Flexible, hybrid schedule offering work from home and in-office options
Due to a high volume of applications, only those candidates who are selected for interviews will be contacted.
Tayco endeavors to fill positions with the best available candidates who have the appropriate combination of education, experience, skills and abilities to successfully perform the duties of the position. Tayco is committed to equity and values diversity. We welcome applications from qualified individuals of all genders and sexual orientations, persons with disabilities, Aboriginal persons and persons of a visible minority.
At Tayco, we are embracing innovative technologies, and Artificial Intelligence (AI) may be used to pre-screen applicants to enhance our recruitment process. AI-driven tools help us streamline candidate sourcing, improve the quality of our hiring decisions, and ensure a more efficient and personalized experience for both candidates and hiring teams.
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