Posted 15 days ago
Customer Service Representative
@ Sunrise Farms
Surrey, British Columbia
Overview
Sunrise Farms, a poultry company with hatcheries and cooking facilities across Canada, is hiring a full-time Customer Service Representative. The role handles client calls and messages, order processing in Syspro, claims, credits and contract management, with weekday hours of 7:30am to 4:00pm and no pay range stated.
Pay:
$46,000–$51,000 a year
Responsibilities:
- Handle customer calls and electronic inquiries
- Resolve complaints and process orders in Syspro
- Manage claims, credits and customer contracts
- Produce customer reports and analyses
- Cover customer service during vacation periods
Requirements summary:
- Strong interpersonal and communication skills
- Meticulous attention to detail
- Adaptability and resilience under pressure
- 2 years in a similar role preferred
Tools & skills
Source and dates
Employer career site / ATS feed · lever
- Employer posting date
- 2026-10-22
- First seen by our source
- 2026-10-26
- Source record updated
- 2026-10-30
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Experience | 2+ years |
| Hours per week | 37.5 |
| Schedule | day |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Sunrise Farms
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Sunrise Farms is committed to sustainable farming practices, stewardship of resources, quality service, and integrity.
Full company description
Since the start of Sunrise Farms in 2003, the Miller Family has intentionally contributed to the non-GMO movement within the farming community. We produce fresh non-GMO feed in our on-site mill for retail in our storefront, through dealers around Virginia, for regional feed delivery, and to be shipped in the contiguous United States. The poultry and livestock we raise at Sunrise Farms also benefits from the on-site mill and production of fresh non-GMO feed. We retail our all-natural meat, all-natural eggs, and wildflower local honey to the community as well.
- LinkedIn followers
- 350
- People associated on LinkedIn
- 46
- Reported office locations
- 2177 Tinkling Spring Rd, Stuarts Draft, Virginia 24477, US
- Other recorded names
- Sunrise Farms
- Sunrise Farms, Inc
- Profile identifies a recruitment agency
- No
Since the start of Sunrise Farms in 2003, the Miller Family has intentionally contributed to the non-GMO movement within the farming community. We produce fresh non-GMO feed in our on-site mill for retail in our storefront, through dealers around Virginia, for regional feed delivery, and to be shipped in the contiguous United States. The poultry and livestock we raise at Sunrise Farms also benefits from the on-site…
| Field | Value |
|---|---|
| Industry | Farming |
| Company size | 11-50 employees |
| Headquarters | Stuarts Draft, Virginia |
| Organization type | Privately Held |
| Year founded | 2003 |
| Open jobs on Jobsy | 30 |
| View page |
Sunrise Farms is a group of companies with primary focus in the poultry industry.
From our hatcheries to our “ready to eat” state of the art cooking facilities we service customers in the retail, food service and industrial sectors. We are proud of our support of the Canadian farm as well as our investment in the latest equipment and technologies at our facilities across Canada. Our test kitchens have the most current cooking equipment replicating that used in commercial establishments, to facilitate precision testing. This way you know the product you receive will perform to your expectations. We are proud of our long-standing partnerships with family-owned Canadian chicken farmers to produce high quality products.
Role:
The Customer Service Representative is the frontline liaison between the company and its clients, responsible for delivering exceptional service and support. They promptly address customer inquiries, resolve issues, and ensure satisfaction through effective communication and problem-solving skills. With a focus on maintaining positive relationships and upholding service standards, they play a vital role in enhancing the overall customer experience.
Responsibilities:
- Engage directly with customers via telephone or electronic communication channels, ensuring a seamless and positive interaction.
- Provide swift responses to customer inquiries, demonstrating attentiveness and professionalism.
- Demonstrate adept problem-solving skills to address and resolve customer complaints, preemptively mitigating issues that could impact service quality.
- Gather and assess pertinent information to effectively handle inquiries regarding products and services.
- Utilize Syspro for efficient order processing, ensuring accuracy and timeliness.
- Strategically manage workflow to align with both customer and departmental timelines, optimizing efficiency.
- Thoroughly document inquiries, feedback, and complaints, facilitating a comprehensive understanding and timely resolution.
- Foster effective communication and collaboration with internal departments to enhance customer experience.
- Generate comprehensive reports and conduct analyses on customer movement, contributing valuable insights for strategic decision-making.
- Spearhead the development of customer templates to streamline processes and enhance customer satisfaction.
- Oversee customer contract management, ensuring adherence to agreements and fostering strong client relationships.
- Facilitate system price changes in accordance with company policies and market trends.
- Manage customer claims and credits proficiently, balancing customer satisfaction with organizational policies.
- Provide reliable coverage during vacation periods to maintain uninterrupted service delivery.
Requirements:
- Exceptional interpersonal skills to build rapport and foster positive relationships with customers and colleagues alike.
- Proficiency in both verbal and written communication to effectively convey ideas, information, and solutions.
- Meticulous attention to detail and a commitment to accuracy to ensure high-quality work and client satisfaction.
- Demonstrated adaptability to thrive in a dynamic and evolving work environment, readily embracing new challenges and opportunities.
- Proactive initiative to take ownership of tasks, identify areas for improvement, and drive positive outcomes.
- Resilience and stress tolerance to maintain composure and effectiveness in demanding situations, ensuring consistent performance and customer satisfaction.
- 2 years in a similar role is preferred.
- Working hours are 7:30am to 4:00pm, Monday to Friday
#INDHP
At Sunrise Farms we are proud to be an equal-opportunity employer. All qualified individuals, regardless of race, color, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or any other identifying characteristic are encouraged to apply.
Please note that the expected new hire salary range provided is derived from a group of like roles within Sunrise Farms. The final offer amount for this role will be dependent on geographical region, applicable experience, and skillset of the candidate.
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