Posted 7 days ago
Customer Service Representative
@ Brunel
Toronto, Ontario
Overview
Brunel is hiring a full-time Customer Service Representative to handle the order process from inquiry through delivery and invoicing. The role covers responding to customers, coordinating with logistics providers, resolving order and delivery issues, and keeping documentation accurate.
Responsibilities:
- Process customer inquiries by email and phone
- Enter, monitor and follow up on orders and changes
- Coordinate shipments with third-party logistics providers
- Resolve damaged shipment and delivery issues
- Prepare invoices and maintain order documents
Requirements summary:
- Previous customer service or order management experience
- Strong written and verbal communication
- Excellent organizational and attention to detail skills
- Proficiency with Microsoft Office
- Experience with ERP or order-management systems is an asset
Tools & skills
Source and dates
Employer career site / ATS feed · careerpage
- Employer posting date
- 2026-10-30
- First seen by our source
- 2026-10-30
- Source record updated
- 2026-10-30
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Hours per week | 40 (estimated) |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Brunel
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
This is who we are: A powerful global network. Brunel – Connecting Specialists to Pioneering Projects.
Full company description
Founded in 1975, we are a global specialist delivering customised project and workforce solutions to drive sustainable industry transformations through technology and talent. With 120+ offices and a powerful network of more than 12,000 specialists around the world, we deliver Project and Consulting Solutions, Workforce Solutions and Global Mobility Solutions that transform global projects in Renewables, Conventional Energy, Mining, Life Sciences, Future Mobility, Industrials & Technology and many other sectors.
- LinkedIn followers
- 1,168,219
- People associated on LinkedIn
- 5,307
- Reported office locations
- John M. Keynesplein 33, Amsterdam, 1066 EP Amsterdam, NL
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- Dogenzaka Square 6F, 5-18, Maruyamacho, Shibuya City, Tokyo, Japan, Tokyo, 150-0044, JP
- South Quarter, Tower B, 17th Floor Jl RA Kartini Kav 8, Cilandak Barat, RT.10/RW., Jakarta, Indonesia, Jakarta, 12430, ID
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- Room 1258, WFC, No. 1009 Middle Jiuzhou Avenue, Jida, Xiangzhou District, Zhuhai, 519000, CN
- 311ResCowork10, New Times Plaza, 1 Taizi Road Shekou, Shenzhen, 518067, CN
- Room 702-703, Yueshang Building, No. 333 Wan Hang Du Road Jing’An District, Shanghai, 200040, CN
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- 947, Dalian Xiwang Tower No.136 Zhongshan Road, Zhongshan District, Dalian Liaoning, Dalian, 116000, CN
- 19 Spring Gardens, Manchester, M2 1FB, GB
- Molengraaffsingel 8, Delft, 2629 JD, NL
- HTC 97, Eindhoven, 5656 AG, NL
- Hengelosestraat 500, Enschede, 7521 AN, NL
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- Level 57, TAIPEI 101 Tower , No. 7, Section 5, Xinyi Rd, Xinyi District, Taipei, 110, TW
- Melbourne, VIC 3000, AU
- Other recorded names
- Brunel
- Specialties
- Recruitment
- Staffing
- Traineeships
- Global Company
- Automotive
- Legal
- Finance
- Marketing & Communication
- High-tech
- Project management
- Project and Consulting Solutions
- Workforce Solutions
- Global Mobility Solutions
- Conventional Energy
- Renewables
- Life Sciences
- Mining
- Engineering
- IT
- Future Mobility
- Defense
- Hydrogen
- RPO
- Permanent Hire
- Relocation Services
- Dienstvertrag
- Werkvertrag
- Arbeitnehmerüberlassung
- and Personaldienstleistung
- Profile identifies a recruitment agency
- Yes
Founded in 1975, we are a global specialist delivering customised project and workforce solutions to drive sustainable industry transformations through technology and talent. With 120+ offices and a powerful network of more than 12,000 specialists around the world, we deliver Project and Consulting Solutions, Workforce Solutions and Global Mobility Solutions that transform global projects in Renewables…
| Field | Value |
|---|---|
| Industry | Staffing and Recruiting |
| Company size | 10,001+ employees |
| Headquarters | Amsterdam |
| Organization type | Public Company |
| Year founded | 1975 |
| Specialties | RecruitmentStaffingTraineeshipsGlobal CompanyAutomotiveLegalFinanceMarketing & CommunicationHigh-techProject management |
| Open jobs on Jobsy | 80 |
| View page |
Brunel is seeking a detail-oriented and service-focused Customer Service Representative to support the complete customer order process from initial inquiry through delivery and invoicing. The successful candidate will provide responsive customer support, coordinate with internal teams and third-party logistics providers, resolve order and delivery issues, and maintain accurate documentation
- Process customer inquiries received by email and telephone in a timely and professional manner.
- Review, enter, confirm, monitor, and follow up on customer orders.
- Process order changes and cancellations accurately.
- Coordinate with third-party logistics providers regarding outbound shipments and deliveries.
- Monitor order progress and maintain clear communication with customers throughout the order process.
- Investigate and resolve damaged shipments, delivery concerns, customer issues, and third-party logistics challenges.
- Prepare and process invoices for completed orders.
- Print, scan, prepare, and file administrative documents as required.
- Answer and direct incoming telephone calls.
- Provide backup support for inbound orders and inventory supply monitoring.
- Assist with sample processing and the management of promotional materials when required.
- Complete additional assignments in accordance with established procedures and management direction.
- Represent the organization professionally and contribute positively to its values, culture, and reputation.
- Previous experience in customer service, order management, sales administration, logistics coordination, or a related role.
- Strong written and verbal communication skills.
- Demonstrated ability to provide professional and solutions-focused customer service.
- Excellent organizational skills with strong attention to detail and accuracy.
- Ability to manage multiple orders, inquiries, and priorities simultaneously.
- Strong problem-solving skills and the ability to resolve customer, shipping, and delivery issues.
- Experience coordinating with warehouses, carriers, or third-party logistics providers is an asset.
- Experience preparing invoices and maintaining order documentation is preferred.
- Proficiency with Microsoft Office, including Outlook, Word, and Excel.
- Experience working with an ERP, order-management, or inventory-management system is an asset.
- Ability to work effectively both independently and as part of a collaborative team.
- Willingness to provide cross-functional administrative and operational support when required.
Why work with Brunel? We are proud to offer exciting career opportunities from over 100 offices globally in 42 countries. Advancing your career takes time and effort - let us match you to your ideal position.
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