Customer Service Representative

Overview

Create value at TC Transcontinental.

At TC Transcontinental, we've got it made, and that's because of the expertise of our team.

We have been driving innovation since 1976.

Founded 50 years ago and 4,000 employees strong, Transcontinental Inc. (TSX: TCL.A TCL.B), known under the TC Transcontinental brand, is a Canadian retail marketing services company, Canada's largest printer, and the Canadian leader in French-language educational publishing. Driven by the vision of a more informed, educated and prosperous society, TC Transcontinental propels its clients' success across the retail, education, book and information industries. With agility, creativity and boldness, we design and deliver innovative, high-value products and services.

We are seeking a detail-oriented Customer Service Representative to join our Winnipeg team. Reporting to the Customer Service Supervisor, this role provides direct support to customers and the sales team by ensuring accurate order processing, timely communication, and exceptional service.

Responsibilities

When your actions lead to success:

• Respond to customer inquiries by phone and email in a timely and professional manner.
• Process purchase orders and confirm pricing details.
• Enter production, stocking, and release orders.
• Coordinate order updates, delivery timelines, and inventory information with customers and sales representatives.
• Maintain customer forecasts and inventory records.
• Support sales with RFQ requests, including previous order information, samples, and documentation.
• Verify finished goods and prepare required documentation for shipping.
• Maintain accurate filing systems for orders and samples.
• Identify opportunities to improve customer service processes and efficiency.
• Provide occasional reception support and assist with other duties as required.

Qualifications

When your expertise drives us:

• High school diploma or equivalent.
• Minimum 2 years of customer service experience in a manufacturing environment.
• Strong working knowledge of Microsoft Word, Excel, and Outlook.
• Excellent written and verbal communication skills.
• Strong organizational, planning, and problem-solving abilities.
• Ability to make sound decisions in a fast-paced environment.
• Experience with ERP systems is an asset

When benefits really help you live better:

We offer a comprehensive and flexible benefits package designed to support your well-being and help you thrive—at work and at home. Our offerings include:

• Competitive compensation with performance-based incentives and retirement savings plans with company match
• Customizable group benefits including health, dental, life, disability, and travel insurance
• Paid time off
• Employee perks such as discounts on insurance, wireless plans, travel, and more
• Career development opportunities
• A dynamic, inclusive work environment where your voice matters and your growth is supported

EEO

TC Transcontinental is committed to fair, transparent, and equitable hiring practices. We disclose that no artificial intelligence (AI) tools or automated decision-making systems are used in our recruitment or selection process.

TC Transcontinental is an equal opportunity employer committed to fostering a diverse, inclusive, and accessible workplace. We prohibit discrimination and harassment of any kind based on race, color, religion, sex, gender identity or expression, sexual orientation, age, national origin, disability, veteran status, or any other characteristic protected by applicable laws in the jurisdictions where we operate.

We are also committed to providing an inclusive and barrier-free recruitment and work environment—promoting dignity, independence, integration, and equal opportunity for all, including persons with disabilities. Accommodations, including alternative formats, will be made available for all parts of the recruitment and selection process. For more information or to request an accommodation please contact [email protected].

Send us your application. Create something with TC Transcontinental.