Posted 11 days ago
Customer Service Representative
@ The Reynolds and Reynolds Company
Mississauga, Ontario
Overview
The Reynolds and Reynolds Company is hiring a Customer Service Representative, an internship, to own dealership computer software issues from start to resolution. The work involves handling calls and emails, troubleshooting tickets and training customers on software products. The posting offers a hybrid schedule with up to two work-from-home days per week after training, plus a pension plan and medical, dental, vision and life insurance.
Responsibilities:
- Handle incoming calls and emails from customers
- Research and troubleshoot software tickets
- Train customers on software products
- Monitor and prioritize individual workload
- Share knowledge with team members
Requirements summary:
- Work with all PC-based products
- Problem solve and train customers on software
- Excellent phone etiquette and communication skills
- College diploma or university degree preferred
- Effective team player
Tools & skills
Source and dates
Source type not verified · apify-linkedin
- Employer posting date
- 2026-11-02
- First seen by our source
- 2026-11-14
- Source record updated
- 2026-11-14
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Hours per week | 40 |
| Travel | air: minimal · ground: none |
| Work setting | Office |
| Position | Sitting and standing |
| Physical demands | physical low · lift 20 lb · computer high |
| Languages | English |
| Education | College diploma (preferred), Bachelor’s degree (preferred) |
| Perks mentioned | Generous paid time off, Retirement plan, Performance bonus, Paid training |
Summary and details written by AI from the posting; the employer’s posting is the authority.
The Reynolds and Reynolds Company
| Field | Value |
|---|---|
| Open jobs on Jobsy | 4 |
We are looking for a Customer Service Representative. In this role you will serve as the single point of ownership for dealership computer software issues, ensuring issues are resolved in a timely and accurate manner to assure customer satisfaction.
Primary Responsibilities
- Handle incoming calls and emails from internal and external customers
- Communicate with customers to gather information and learn about their needs and expectations
- Resolve customer issues as received, or submit a ticket for additional research
- Research and troubleshoot customer tickets
- Monitor individual workload and prioritize responsibilities
- Train/share knowledge with team members
- Use of time for learning, growth, and development
- Repetitive office tasks (computer usage)
- Sit/stand in an assigned office space for up to 2 hours at a time for an 8 hour shift
- May be asked to pick up/push/pull/carry bag or device up to 20 lbs. to assist in setting up training and to work on hardware devices
Classroom-style, on-the-job with a mentor, and online courses
Requirements
- Ability to understand and work with all PC based products
- Ability to problem solve and train customers on software products
- Ability to travel to the United States for additional company-paid training, if offered
- College diploma or University degree preferred
- Excellent customer service skills, especially phone etiquette
- Ability to think critically, analytically and problem solve
- Excellent verbal and written skills
- Effective team player
Benefits
We strive to offer an environment that provides our associates with the right balance between work and family. We offer a comprehensive benefits package including:
- Medical, dental, vision, and life insurance
- Pension plan (100% company match up to 6%)
- Professional development and training
- Promotion from within
- Reynolds offers a hybrid work schedule, based on position eligibility. Following completion of your training period, eligible associates may work-from-home up to two days per week.
- Paid vacation and sick days
- Referral bonuses
Journal
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