Posted 3 months ago
Customer Service Representative
@ R W Tomlinson
Nepean, Ontario
Overview
R W Tomlinson is hiring a Customer Service Representative in Ottawa on a replacement basis. The hybrid role combines customer service with cross-trained coverage in dispatch and scale operations, plus route closing, invoice reconciliation and data quality. The posted salary range is $45,000 to $55,000 annually.
Pay:
$45,000–$55,000 a year
Responsibilities:
- Answer calls and resolve customer concerns
- Process service requests, schedule changes and account updates
- Provide dispatch and scale coverage during absences
- Verify route closing and invoice reconciliation records
- Maintain data quality in company systems
Requirements summary:
- High school diploma or equivalent
- Minimum two years in customer service, administration, dispatch or logistics
- Strong communication and interpersonal skills
- Proficiency with Microsoft Office and data entry
- Strong problem-solving in a fast-paced environment
Tools & skills
Benefits mentioned
Source and dates
Source type not verified · csod
- Employer posting date
- 2026-08-19
- First seen by our source
- 2026-10-14
- Source record updated
- 2026-10-21
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Customer service |
| Experience | 2+ years |
| Travel | air: none · ground: none |
| Work setting | Office, Outdoors |
| Position | Sitting and standing |
| Physical demands | physical low · computer high |
| Languages | English |
| Education | High school (required) |
| Perks mentioned | Retirement plan, Tuition support, Performance bonus, Employee discount, Paid training |
Summary and details written by AI from the posting; the employer’s posting is the authority.
R W Tomlinson
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Founded on strength. Guided by vision.
Full company description
Starting with a single-axle dump truck in 1952, R.W. Tomlinson Limited has transformed to become a multidisciplinary company with numerous divisions including construction, aggregate, asphalt, concrete, environmental services and more. Providing a comprehensive range of products and services is how we deliver value for our customers. Our commitment to quality can be seen in our approach to our work, as well as the durability of our end product. Our size gives us the experience, expertise and financial strength to undertake any project. Being privately owned and operated gives us the flexibility to respond quickly to our clients’ changing needs while maintaining long-term business relationships. When you work with our team, you can be assured that you are getting the best people for the job. Our knowledgeable, professional & committed employees have an unwavering work ethic, unparalleled customer service and uncompromising approach to safety and the environment. With more than 50 years of experience, we have gained a reputation for dependability, quality and great service. By focusing on creativity and innovation, Tomlinson finds solutions where others see barriers. Some of our capabilities include: • Complete management and construction of large civil, municipal & commercial infrastructure projects • Complete site development from excavation to asphalt with LEED certified material management • Solutions for infrastructure construction and rehabilitation, storm, sanitary water servicing, sewer and watermain installation, road and bridge construction, environmental servicing, waste management, remediation and demolition, etc. For more information and a full list of capabilities and products offered, please visit our website: http://www.tomlinsongroup.com/
- LinkedIn followers
- 17,549
- People associated on LinkedIn
- 550
- Reported office locations
- 100 Citigate Drive, Ottawa, Ontario K2J 6K7, CA
- Business categories
- Construction
- Service Industry
- Environmental Consulting
- Other recorded names
- R W Tomlinson
- Tomlinson Group of Companies
- Specialties
- Aggregates
- Asphalt
- Construction
- Demolition
- Environmental Services
- Ready-Mix Concrete
- Sewer & Watermain
- Northern Mining
- Aviation Services
- and Data Shredding & Records Management
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
Starting with a single-axle dump truck in 1952, R.W. Tomlinson Limited has transformed to become a multidisciplinary company with numerous divisions including construction, aggregate, asphalt, concrete, environmental services and more. Providing a comprehensive range of products and services is how we deliver value for our customers. Our commitment to quality can be seen in our approach to our work, as well as the…
| Field | Value |
|---|---|
| Industry | Construction |
| Company size | 501-1,000 employees |
| Headquarters | Ottawa, Ontario |
| Organization type | Privately Held |
| Year founded | 1952 |
| Specialties | AggregatesAsphaltConstructionDemolitionEnvironmental ServicesReady-Mix ConcreteSewer & WatermainNorthern MiningAviation Servicesand Data Shredding & Records Management |
| Open jobs on Jobsy | 43 |
| View page |
Customer Service Representative
We are seeking a motivated and versatile Customer Service Representative to provide exceptional customer service while supporting key operational functions. This hybrid role is primarily focused on customer service and includes cross-trained coverage for dispatch and scale operations, as well as support for route closing, invoice reconciliation, and overall data quality. The successful candidate will be cross-trained in multiple functions to provide coverage during vacations, absences, and peak operational periods.
The ideal candidate will be customer-focused, highly organized, and comfortable working in a fast-paced environment. They will assist customers, coordinate service requests, maintain accurate information in company systems, and support operational activities to ensure efficient, seamless service delivery.
Location: 970 Moodie Drive Ottawa
Vacancy Type: Replacement
DUTIES & RESPONSIBILITIES:
Customer Service
- Assist with daily route-closing activities by verifying that completed services and supporting records are accurate.
- Support invoice reconciliation by reviewing service information, identifying discrepancies, and coordinating corrections with the appropriate teams.
- Maintain data quality by reviewing customer, service, route, and transaction records for completeness and accuracy.
- Answer incoming phone calls and respond to customer inquiries in a professional, courteous, and timely manner.
- Process service requests, schedule changes, new orders, and account updates in accordance with company policies and procedures.
- Resolve customer concerns and complaints effectively through active listening, problem-solving, and follow-up.
- Conduct proactive customer outreach as required.
- Maintain accurate records of customer interactions, transactions, and service requests within company software systems.
- Follow up with customers to ensure satisfaction and identify opportunities for service improvement.
- Collaborate with operations, dispatch, sales, and billing teams to ensure seamless customer service and issue resolution.
Dispatch Support (Cross-Trained Coverage)
- Provide dispatch coverage during vacations, absences, and peak operational periods.
- Assist with coordinating daily vehicle routes, driver schedules, and service requests.
- Communicate with drivers and operations personnel regarding route updates, service changes, and customer requirements.
- Monitor service completion and assist in resolving routing and scheduling issues.
- Support the dispatch team in maintaining accurate operational records and documentation.
Administrative and Operational Support
Assist with daily route-closing activities by verifying that completed services and supporting records are accurate.
Support invoice reconciliation by reviewing service information, identifying discrepancies, and coordinating corrections with the appropriate teams.
Maintain data quality by reviewing customer, service, route, and transaction records for completeness and accuracy
Scale Operations Support (Cross-Trained Coverage)
Provide scale-attendant coverage during vacations, absences, and peak operational periods.
Operate scale systems to accurately record incoming and outgoing vehicle weights.
Verify customer information, materials received, and related documentation.
Process transactions and maintain accurate scale records and reports.
Ensure compliance with company procedures, environmental regulations, and site safety requirements.
Provide professional customer service to drivers, contractors, and site visitors.
REQUIREMENTS:
- High school diploma or equivalent.
- A minimum of two years of experience in customer service, administration, dispatch, logistics, transportation, or a related field.
- Strong communication and interpersonal skills with a customer-focused approach.
- Excellent organizational skills and attention to detail.
- Proficiency with computer systems, Microsoft Office applications, and data entry processes.
- Ability to multitask, prioritize work effectively, and adapt to changing business needs.
- Strong problem-solving skills and the ability to work independently in a fast-paced environment.
COMPENSATION INFORMATION:
The expected range for this position is $45,000 - $55,000 annually. Placement within the range is dependent on a variety of factors including qualifications and experience.
TOMLINSON OFFERS:
- Competitive wages
- Bonus programs
- Employer paid health and dental benefits
- Extensive training programs and tuition reimbursement
- Retirement benefits program
- Family-oriented team environment
- Employee discounts and other rewards programs
The Tomlinson Group of Companies encourages applications from all qualified candidates. Please contact Human Resources if you need accommodation at any stage of the application process or want more information on our accommodation policies. We are committed to leveraging the latest technology to enhance our recruitment process. We may use AI tools in the screening and selection of candidates to efficiently and fairly assess all applicants. A Recruiter will review all results generated by AI. If you have any questions, please contact our HR department.
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