Posted 15 days ago
Customer Service Representative - Transportation
@ XTL Transport, Logistics, Distribution
Vaudreuil-Dorion, Quebec
Overview
XTL Transport, Logistics, Distribution is hiring a full-time Customer Service Representative for a transportation operation. The role covers order entry, EDI updates, warehouse and customer scheduling, and driver payroll checks. The posting lists a 6:30 to 15:30 shift on a Thursday-Friday-Saturday or 4/4 rotation, with 100% company-paid benefit premiums and an RRSP match after three months.
Responsibilities:
- Enter and update customer orders, EDIs and appointments
- Ensure data integrity on bills of lading and shipments
- Respond to customers within 15 minutes and notify of delays
- Audit driver trip sheets and enter payroll times
- Send daily loading emails to warehouses and file BOLs
Requirements summary:
- Experience with AS400, TMS, Elogs, PeopleNet or SafetyDirect is an asset
- Excellent oral and written communication skills
- Strong attention to detail and time management
- Knowledge of Microsoft Word, Excel and PowerPoint
- Able to work in a fast-paced team environment
Tools & skills
Benefits mentioned
Source and dates
Employer career site / ATS feed · jazzhr
- Employer posting date
- 2026-10-22
- First seen by our source
- 2026-10-23
- Source record updated
- 2026-10-23
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Hours per week | 40 (estimated) |
| Schedule | day, weekends |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Encouraged to apply | Indigenous peoples, People with disabilities |
| Perks mentioned | Retirement plan |
Summary and details written by AI from the posting; the employer’s posting is the authority.
XTL Transport, Logistics, Distribution
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Redefining Supply Chains Through Collaboration
Full company description
XTL is a leading Canadian asset-based company specializing in Transportation, Logistics, and Distribution management. With strategic facilities spanning across Canada and the United States including Vancouver, Calgary, Toronto, and Montreal, as well as an office in Oakwood, Georgia, we offer comprehensive solutions tailored to our clients' needs. Comprising XTL Transport Inc. (XTL), XTL Logistics Inc. (XLI), XTL Distribution Inc. (XDI), Savoie Express Inc. and CBT Inc., our company boasts a robust infrastructure to support a wide range of transportation, logistics and distribution requirements. At XTL Transport, we operate a fleet of over 500 Power Units and 1,300 trailers, including multi-axle and tandem dry, temperature controlled, and refrigerated units, servicing both intra-Canada and the continental United States. XTL Logistics focuses on enhancing communication and elevating the customer service experience through a suite of value-added services. In addition, XTL Distribution offers extensive warehousing and distribution capabilities, encompassing 2.5 million square feet across key locations such as Toronto, Montreal, Calgary, Vancouver. Our facilities are fully equipped with rail siding, racking, bulk and cross-dock services to efficiently manage inventory and streamline operations. Our core strengths lie in providing strategic, quality value-added services that optimize our clients' supply chains. We forge strategic partnerships and consistently exceed our clients' expectations. By harnessing our proprietary assets, cutting-edge technology, and industry expertise, XTL Group delivers integrated Transportation, Logistics, and Distribution solutions across Canada, the United States, and beyond. We are committed to driving efficiency, reliability, and excellence in every aspect of our operations.
- LinkedIn followers
- 27,438
- People associated on LinkedIn
- 324
- Reported office locations
- 75 Rexdale Blvd., Etobicoke, Ontario M9W 1P1, CA
- 202-9485 189 Street, Surrey, British Columbia V4N 5L8, CA
- 608 East Lake Road NE, Airdrie, Alberta T4A 2J5, CA
- 2350 Henry Ford Drive, Vaudreuil, Quebec J7V 9H5, CA
- 75 Rexdale Blvd., Etobicoke, Ontario M9W1P1, CA
- 9135 Boulevard Henri-Bourassa E, Montréal-Est, Quebec H1E 1P4, CA
- Business categories
- Freight Service
- Logistics
- Railroad
- Supply Chain Management
- Transportation
- Other recorded names
- XTL Transport, Logistics, Distribution
- XTL TRANSPORT INC.
- Specialties
- Transport
- Logistics
- Distribution
- Supply Chain Solutions
- and Warehousing
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
XTL is a leading Canadian asset-based company specializing in Transportation, Logistics, and Distribution management. With strategic facilities spanning across Canada and the United States including Vancouver, Calgary, Toronto, and Montreal, as well as an office in Oakwood, Georgia, we offer comprehensive solutions tailored to our clients' needs. Comprising XTL Transport Inc. (XTL), XTL Logistics Inc. (XLI), XTL…
| Field | Value |
|---|---|
| Industry | Truck Transportation |
| Company size | 501-1,000 employees |
| Headquarters | Etobicoke, Ontario |
| Organization type | Privately Held |
| Year founded | 1985 |
| Specialties | TransportLogisticsDistributionSupply Chain Solutionsand Warehousing |
| Open jobs on Jobsy | 38 |
| View page |
XTL is committed to providing customers with a progressive transportation solution. As a Customer Service Representative, you will be responsible to ensure day to day commitments are executed as promised. Your creative ability to find solutions and develop relationships will play a key critical role in achieving customer loyalty and profitable business growth. The ideal candidate will be someone who is customer focused and strives to ensure customer commitments are delivered
Schedules:
- Shift hours: 6h30 a 15h30
- Thu-Fri-Sat or 4/4
- Operations
- Accepting all the EDIs and doing the updates
- Enter comment for Dangerous goods on orders with BOL sent
- Ensuring data integrity including customer codes, pick-up and delivery dates and times, trailer numbers, bill of lading numbers, weight, seal number, temperature, and all special requirement flags to achieve customer commitments and invoice accurately.
- Updating Costco appointments as per Warehouse requests
- Check available loads screen throughout the day to ensure loads are correct.
- Send emails to all the warehouses to get their lineup for the evening/morning Daily morning emails to warehouses on loaded vs loading
- Responsible for customer communication, ensure customers receive a response within 15 mins. Work with dispatch on response.
- Book loading and unloading appointments when required for all customers
- Create all customer orders in the system
- SD loads during your shift and do TMS updates
- Ensure audit screen is up to date and reflected in the TMS
- Creating new customer codes and master orders
- Review night notes, address any issues pertaining to your department
- Notify Customers of any delays during your shift.
- Daily morning emails to warehouses on loaded vs loading
- Ensure our weekly Costco OTD report is clean and accurate
- Answer phones
- Driver Payroll
- Sort through the drivers paperwork and file the BOL's
- Audit the trip sheets with the approved guidelines
- Enter the drivers times in Payroll screen that meet the criteria and any tripsheets that do not meet the criteria are handed to the Operations Manager so that they can be scrutinized further
- Issaquah TMS Support
- Provide information when required regarding our deliveries
- Implement any new reporting procedures required by our Customers
4. Other tasks related
Main Requirements and competencies
- Experience with AS400, TMS, Elogs, People Net and Safety Direct systems is an asset
- Knowledge of Microsoft applications such as Word, Excel and PowerPoint
- Excellent Oral and Written communication skills
- Excellent attention to detail
- Strong team player with the ability to create lasting client relationships;
- Team player who is able to work well in groups
- Customer-focused attitude, with high level of professionalism and discretion
- Organization and Time management skills
- Ability to Prioritize and Manage Time
- Excellent customer service skills and professional demeanor;
- Strong knowledge of Microsoft applications, AS/400 and Lotus Notes;
- Able to work in a fast paced environment
- Able to work in a team atmosphere
Benefits:
- 100% company paid benefit premiums after 3 months of employments
- RRSP match program after 3 months of employment
- Competitive Salary
You will find the right opportunity for you at XTL! To learn more about our job openings, visit our website: www.xtl.com/en
XTL is an equal opportunity employer that embraces diversity in the workplace. All applications are given equal consideration, regardless of whether they are submitted by a woman, a man, a member of a visible minority, an Indigenous person, or a person with a disability. The masculine form is used solely to simplify the text.
We encourage all interested individuals to apply; however, only candidates selected for an interview will be contacted.
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