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First seen by our source: 4 hours ago

Customer Service Specialist

@ Empyrean Merchant Services

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Vaughan, Ontario

Full-time
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SIGNALS

Overview

Empyrean Merchant Services is hiring a full-time Customer Service Specialist in Vaughan, ON, working in the office. The role handles merchant calls, emails, applications, CRM records and terminal connectivity issues, with support from hands-on payments and POS training. Pay is $25 to $30 per hour plus commission on product sales where applicable, with a Monday to Friday, 9 am to 5 pm schedule.

Responsibilities:

  • Handle inbound and outbound merchant calls and emails
  • Resolve inquiries and technical issues, escalating when needed
  • Process merchant applications accurately
  • Keep CRM records complete and current
  • Troubleshoot terminal and network connectivity issues

Requirements summary:

  • Fluent English, written and spoken
  • Comfort with multiple software systems and CRM tools
  • Strong communication and problem-solving skills
  • Ability to manage multiple open issues
  • Customer service, merchant services or payments experience is an asset
  • Basic network or POS connectivity knowledge is an asset

Tools & skills

CRM tools
Source and dates

Source type not verified · apify-linkedin

Employer posting date
Not provided
First seen by our source
2026-11-14
Source record updated
2026-11-14

These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.

Job details

SeniorityEntry level
DepartmentCustomer service
Hours per week40
Scheduleday
Travelair: none · ground: none
Work settingOffice
PositionMostly sitting
Physical demandsphysical low · computer high
LanguagesEnglish
Perks mentionedPerformance bonus, Paid training

Summary and details written by AI from the posting; the employer’s posting is the authority.

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Empyrean Merchant Services

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Job description

Customer Service Specialist

Empyrean Merchant Services | Vaughan, ON | In-office | Full-time

Pay: $25–$30/hour + commission on product sales, if applicable

About Empyrean

Empyrean Merchant Services is a fast-growing payments technology company providing innovative solutions to businesses across North America. We’re passionate about delivering exceptional service and support to our clients in the retail, government, hospitality, and eCommerce sectors.

What you’ll do

  • Handle inbound and outbound merchant calls and emails.
  • Resolve inquiries and technical issues, and escalate when needed.
  • Process merchant applications accurately.
  • Keep CRM records complete and current.
  • Submit service requests to our processing partners and follow them through to resolution.
  • Troubleshoot terminal and network connectivity issues.
  • Recommend additional Empyrean products where they fit the merchant’s needs.
  • Work with internal teams to improve service and operations.

What we’re looking for

  • Fluent English, written and spoken. French is an asset.
  • Comfort working across multiple software systems and CRM tools.
  • Strong communication and problem-solving skills.
  • Ability to prioritize and manage multiple open issues.
  • Experience in customer service, merchant services, or payments is an asset.
  • Basic knowledge of networks or POS connectivity is an asset.

What we offer

  • $25–$30/hour, based on experience.
  • Hands-on training in payments and POS technology.
  • Growth opportunities in a growing company.

Schedule: Monday–Friday, 9 am–5 pm

How to apply: Please apply through LinkedIn by November 13, 2026. Shortlisted candidates will be contacted the week of November 16.

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