Posted 9 days ago
Customer Success Manager
@ Snappy Kraken
Remote in Canada
Overview
Snappy Kraken is hiring a full-time remote Customer Success Manager to oversee its Freedom360 marketing program for financial advisors. The role manages a client portfolio, runs business reviews showing ROI, and drives onboarding and campaign delivery. The posting states a salary of $60,000-65,000 CAD or USD, plus possible performance pay.
Responsibilities:
- Manage a portfolio of Freedom360 clients
- Conduct regular business reviews demonstrating ROI
- Lead onboarding, campaign preparation and content publication
- Support renewals and maintain CRM client records
Requirements summary:
- 2 to 4 years of customer success experience
- Experience in SaaS customer success required
- Ability to lead business reviews showing ROI
- Strong communication and organizational skills
- Comfortable presenting and guiding client discussions
Tools & skills
Benefits mentioned
Source and dates
Employer career site / ATS feed · rippling
- Employer posting date
- 2026-10-29
- First seen by our source
- 2026-10-29
- Source record updated
- 2026-10-29
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Customer service |
| Experience | 2+ years |
| Hours per week | 40 |
| Schedule | day |
| Travel | air: none · ground: none |
| Work setting | Home |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Perks mentioned | Generous parental leave |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Snappy Kraken
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Delivering award-winning AI marketing for advisors—automated campaigns, original content, and measurable growth.
Full company description
Achieve 7x faster organic growth than the industry average by partnering with us! Over 7,000 financial advisors and 200 leading financial enterprises use Snappy Kraken to: 💥 Build, launch, & measure marketing programs 💥 Enhance recruiting and retention 💥 Surface actionable data 💥 Stay compliant 💥 Drive growth Snappy Kraken is the Most Innovative Marketing Platform for Advisors (Financial Planning Magazine, 2024) and the Most Integrated Marketing Platform overall (Kitces.com, 2024). We drive growth by helping advisors implement a proven strategy to: 1) Get Noticed (Brand Building, Website, Social Media) 2) Grow Audience (Lead Generation, Opt-In Tactics) 3) Start Conversations (Lead Nurturing by Email and Text Messages) 4) Win Clients (Sales Enablement, Lead Enrichment, Lead Scoring) 5) Create Lifelong Fans (Client Communications and Onboarding) 6) Generate Referrals (Referral Campaigns and Event Automation) All content, campaigns, automation, and fulfillment can be customized by firms and enterprises with more than 10 advisors. “I can honestly say Snappy Kraken is the easiest and most impactful system I’ve used in my over 25 years in the industry.” - Mark Silverman, CFP® Let's talk about how we can help you accelerate your organic growth rate! Initial consulting is free.
- LinkedIn followers
- 6,100
- People associated on LinkedIn
- 93
- Reported office locations
- 1452 North U.S. Hwy 1, Suite 113, Ormond Beach, Florida 32174, US
- Business categories
- Artificial Intelligence (AI)
- Marketing
- SaaS
- Software
- Advertising & Public Relations
- Media and communication
- Other recorded names
- Snappy Kraken
- Specialties
- Automated Marketing for Financial Advisors
- Automated Business Processes
- Prebuilt Marketing Campaigns
- Websites
- SEO
- Data/Analytics
- AI
- and Sales Enablement
- Profile identifies a recruitment agency
- No
- Reported total investment
- 9,500,000
Currency and observation date were not supplied; this is not a current valuation or a funding round.
Achieve 7x faster organic growth than the industry average by partnering with us! Over 7,000 financial advisors and 200 leading financial enterprises use Snappy Kraken to: 💥 Build, launch, & measure marketing programs 💥 Enhance recruiting and retention 💥 Surface actionable data 💥 Stay compliant 💥 Drive growth Snappy Kraken is the Most Innovative Marketing Platform for Advisors (Financial Planning Magazine…
| Field | Value |
|---|---|
| Industry | Marketing Services |
| Company size | 51-200 employees |
| Headquarters | Ormond Beach, Florida |
| Organization type | Privately Held |
| Year founded | 2016 |
| Specialties | Automated Marketing for Financial AdvisorsAutomated Business ProcessesPrebuilt Marketing CampaignsWebsitesSEOData/AnalyticsAIand Sales Enablement |
| Open jobs on Jobsy | 1 |
| View page |
About Us
Snappy Kraken is a marketing program leader in the financial services industry.
We believe that our work helps people achieve greater freedom.
- Our tools help financial advisors achieve greater freedom over their time.
- Our content helps people achieve greater financial freedom for their families.
- Our culture helps team members achieve greater freedom in where (and how) to live and work.
Our innovative solutions set us apart.
- Financial content is stale; we make it interesting.
- Marketing technology is complex; we make it simple.
- Financial advisor brands are bland; we make them captivating.
The Purpose of This Role
The Customer Success Manager (CSM) is a full-time, remote position at Snappy Kraken. Accessibility requirements are dependent on the role but could be expected during standard business hours Monday through Friday. This position is open to any candidates currently residing and eligible to legally work in the United States or Canada.
As a CSM, you will oversee Freedom360, our premium all-in-one marketing solution for financial advisors. You will serve as the primary partner for our highest-value clients - building strong relationships, guiding them strategically, and ensuring the seamless delivery of all program components.
Your focus will be helping clients achieve real business outcomes: successful campaign launches, improved marketing performance, and stronger client engagement.
Primary Role & Responsibilities
- Manage a portfolio of Freedom360 clients, ensuring consistent delivery of all program elements.
- Conduct regular business reviews with clients, highlighting performance and demonstrating program ROI.
- Support the renewal process by reinforcing value and client outcomes.
- Lead onboarding, campaign preparation, approvals, and timely content publication.
- Provide insights and suggestions to help clients make the most of the program.
- Build strong client relationships through regular communication (chat, phone, email, video).
- Maintain accurate client records in our CRM.
- Work with the Freedom360 Program Lead to improve processes and client experience.
Primary Qualifications
- 2–4 years of Customer Success with proven success managing client outcomes.
- Demonstrated ability to lead business reviews that showcase ROI and connect program value to client goals.
- Experience in SaaS customer success is required; background in Financial SaaS or Marketing Tech SaaS is a strong plus.
- Strong communication and organizational skills.
- Comfortable presenting information and guiding client discussions.
- Tech-savvy, adaptable, and eager to learn new tools.
- Proactive and able to manage multiple priorities independently.
- Alignment with our core values: Pursue the Vision, Build Meaningful Relationships, Commit to Continuous Improvement, Solve with Purpose, Own Your Outcomes
Perks & Benefits
- Work Remotely
- Personal Days for when you need a break (on top of your regular vacation)
- Development Fund to help you grow
- Medical Insurance Options
- Parental/Maternity Leave
- Growth opportunities
As of November 2026, the expected compensation range for this position is $60,000-65,000 USD/ $60,000-65,000 CAD based on country of residence. This role is also eligible for additional performance compensation predicated on reaching quota or performance goals. Pay will be based on several factors, such as experience, certifications, location, market conditions, and other business and organizational needs. Snappy Kraken anticipates that the reasonably expected salary for this position could change in the future and retains the right to change or revisit the salary range according to business needs.
—
As a remote company, it is critical to remember that our contributions and teams are interconnected and accessibility is the expectation.
At Snappy Kraken, diversity powers meaningful connections, impactful work, and great outcomes. Our culture of diversity and inclusion means we nurture an environment where each team member can do their best work.
The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.
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