First seen by our source: 26 days ago
Customer Success Manager
@ Meltwater
Toronto, Ontario
Overview
Meltwater is hiring a Customer Success Manager to drive product adoption, renewals and customer retention for its client accounts. The work involves onboarding and training customers, running executive business reviews and partnering with Account Managers on upselling. The role is hybrid, in office 3 days a week in Toronto, with a base salary of $45,000 to $60,000 CAD and on-target earnings of $75,000 to $100,000 CAD.
Responsibilities:
- Drive product adoption and customer value delivery
- Onboard and train new customers
- Manage renewals and address at-risk accounts
- Identify upselling and cross-selling opportunities with Account Managers
- Gather feedback through executive business reviews
Requirements summary:
- 3+ years of account management or customer success experience
- Bachelor's degree preferred
- Excellent English communication skills
- Results-driven and proactive mindset
- Ability to work in the office 3 to 5 days per week
Tools & skills
Benefits mentioned
Source and dates
Employer career site / ATS feed · jobvite
- Employer posting date
- Not provided
- First seen by our source
- 2026-10-11
- Source record updated
- 2026-10-19
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Customer service |
| Experience | 3+ years |
| Hours per week | 40 (estimated) |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Education | Bachelor’s degree (preferred) |
| Perks mentioned | Generous paid time off, Flexible hours |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Meltwater
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Transform global media, social, and AI signals into actionable intelligence that leaders can rely on.
Full company description
Meltwater delivers intelligence you can act on. In a world where brand perception is shaped in real time, across news, social, influencers, digital communities, and increasingly AI answer engines (LLMs), the challenge is no longer access to information. It’s knowing what matters, what it means, and what to do next. That’s where Meltwater leads. We transform global media, social, and AI signals into actionable intelligence that leaders rely on to make faster, more confident decisions. By unifying fragmented data sources into a single platform, we don’t just help organizations keep up with the pace of change—we help them stay ahead of it. Since 2001, we’ve been at the forefront of helping organizations harness the power of information. We analyze over 1 billion pieces of content each day, giving our customers a comprehensive view of the conversations, behaviors, and forces shaping their markets. With 27,000 customers, 50 offices across six continents, and 2,200 employees, Meltwater is the partner of choice for organizations that don’t just want more data—they want direction. Key Capabilities: Media Monitoring: Meltwater’s media intelligence platform monitors and analyzes media coverage through tracking brand mentions across news, print, broadcast, podcasts, and social media. Social Listening: Meltwater’s social listening and analytics platform monitors 200B+ conversations and analyzes 300M+ profiles to deliver a real-time view of brand, consumer, and competitor dynamics. AI Visibility Tracking: Analyze how top LLMs and AI networks, like ChatGPT and Google Gemini, portray your brand by reviewing their responses and the sources they cite. Influencer Management: Meltwater’s influencer discovery and relationship management platform enables teams to vet, manage, and measure campaigns at scale in one place. Media Relations: Meltwater’s media relations platform helps PR teams find the right journalists, build meaningful relationships, and secure coverage.
- LinkedIn followers
- 230,922
- People associated on LinkedIn
- 2,640
- Reported office locations
- 115 Sansome St, Suite 1400, San Francisco, California 94104, US
- Mikonkatu 15a, Helsinki, 00100, FI
- 3 Dock Road, V&A Waterfront, Cape Town, 8001, ZA
- Singel 250, Amsterdam, AB 1016 , NL
- 27th Cross, Banashankari 2nd Stage, Bangalore, 560078, IN
- Rotherstrasse 22, Berlin, 10245, DE
- Churchill Way, Floor 10, Helmont House, Cardiff, CF10 2NB, GB
- Al Shatha Tower, Dubai Media City, Floor 20, Office No. 2016, Dubai, 502854, AE
- D'Olier Street, O'Connell Bridge House, 5th Floor, Dublin, IE
- 1 Lochrin Square 92-98, Fountainbridge, Edinburgh, EH3 9QA, GB
- Kungsportsavenyen 33, Gothenburg, 411 36, SE
- 8 Anslow Ln, Nestle Office Park, Johannesburg, 2196, ZA
- 23 Camomile Street, London, England EC3A 7LL, GB
- Erika-Mann-Strasse 9, Munich, 80636, DE
- 81 National Park, Lajpat Nagar IV, New Delhi, 110024, IN
- Møllergata 23, 5th floor, Oslo, 0179, NO
- 151 rue Saint-Denis, 3ème étage, Paris, 75002, FR
- Brahegatan 10 7tr, Stockholm, 114 37, SE
- Polttimonkatu 4, Tampere, 33210, FI
- Donau-City-Strasse 7, DC Tower, Vienna, 1220, AT
- twofour54 Building 6, 4th Floor, Abu Dhabi, 77751, AE
- 20 Aluguntuguntu St., Ambassadorial Enclave, Accra, GH
- Starvhusgaten 2A, Bergen, 5014, NO
- Szép utca 2., Budapest, 1053, HU
- 200 Brook Drive, Green Park, Suite 254-255, Reading, Berkshire RG2 6UB, GB
- Mühlentalstrasse 28, Schaffhausen, 8200, CH
- 3858 Walnut St, Denver, Colorado 80205, US
- 900 Ridgefield Drive, Suite 285, Raleigh, North Carolina 27609, US
- 1201 W Peachtree St NW, Suite 620, Atlanta, Georgia 30309, US
- 823 Congress Ave, Suite 1505, Austin, Texas 78701, US
- 175 Federal St, Level 8, Suite 850, Boston, Massachusetts 02110, US
- 201 S. College Street, Suite 1660, Charlotte, North Carolina 28202, US
- 233 S Wacker Dr, Suite 8370, Chicago, Illinois 60606, US
- 13470 Washington Blvd, Floor 3, Marina del Rey, California 90292, US
- 175 Canal St, 3rd Floor, Manchester, New Hampshire 03101, US
- 80 SW 8th St, Brickell City Tower, Suite 3350, Miami, Florida 33130, US
- 1010 de la Gauchetière West, Suite 1305, Montreal, Quebec QC H3B 2N2, CA
- 1375 Broadway, 24th Floor, New York , NY, US
- 530 B Street, Suite 1510, San Diego, 92101, US
- 150 King St, Suite 7, Toronto, Ontario M5H 3T9, CA
- 419 7th St NW, Washington, District of Columbia 20004, US
- 183 Electric Road, North Point, Unit 3906, 39/F, AIA Tower, Hong Kong, HK
- 5 Jalan Bangsar Utama, Menara UOA Bangsar, Unit A-31-2, Kuala Lumpur, 59000, MY
- 757 Mengzi Road, Room 3205, 32nd Floor, Huangpu District, Shanghai 200023, CN
- 60 Anson Road, #18-03, Mapletree Anson, Singapore, 079914, SG
- 50 Carrington St, Level 9, Sydney, New South Wales 2000, AU
- 35 Little Bourke St, Level 2, Melbourne, Victoria 3000, AU
- 1-18-18 Ebisu,Shibuya-ku, Tokyu Fudosan Ebisu Bldg. 5F, Tokyo, 150-0013, JP
- Other recorded names
- Meltwater
- Specialties
- Online media Intelligence
- Social Media Marketing
- SaaS
- Public Relations
- Artificial Intelligence
- Media Monitoring
- Social Engagement
- PR & Influencers
- and Information Technology
- Profile identifies a recruitment agency
- No
Meltwater delivers intelligence you can act on. In a world where brand perception is shaped in real time, across news, social, influencers, digital communities, and increasingly AI answer engines (LLMs), the challenge is no longer access to information. It’s knowing what matters, what it means, and what to do next. That’s where Meltwater leads. We transform global media, social, and AI signals into actionable…
| Field | Value |
|---|---|
| Industry | Software Development |
| Company size | 1,001-5,000 employees |
| Headquarters | San Francisco, California |
| Organization type | Privately Held |
| Year founded | 2001 |
| Specialties | Online media IntelligenceSocial Media MarketingSaaSPublic RelationsArtificial IntelligenceMedia MonitoringSocial EngagementPR & Influencersand Information Technology |
| Open jobs on Jobsy | 8 |
| View page |
Description
What We’re Looking For:
Begin your career as a Customer Success Manager at Meltwater, where each day is dedicated to ensuring the continued success and satisfaction of our valued customers. We're searching for driven individuals to join our team and play a pivotal role in delivering exceptional experiences. As a Customer Success Manager, your focus will be on driving impactful outcomes through product adoption, implementing risk mitigation strategies, and conducting user trainingAt Meltwater, we offer more than just a job—it's a pathway to personal and professional growth. Immerse yourself in an environment that cultivates your talents, fosters mentorship, and advocates for inclusive leadership principles. Engage with seasoned account managers and resilient leaders who are committed to supporting your journey of development.
Join our team and become part of a diverse community that celebrates your unique contributions and empowers you to reach new heights.
What You'll Do:
Collaborate with internal stakeholders, including Renewal Managers and Account Managers, to align customer needs effectively.
Provide strategic guidance and support to ensure comprehensive adoption of Meltwater solutions, maximizing value for customers.
Empower clients with tools and resources to cultivate strong advocacy, enhancing billing relationships.
Foster a deep understanding of customers' organizational context and objectives through close collaboration, tailoring solutions to their unique needs.
Seamlessly partner with the Account Manager team to identify upselling and cross-selling opportunities, driving overall customer account growth.
Proactively engage with accounts ahead of renewal dates to support renewals, mitigate risks, and address 'at-risk' accounts.
Take ownership of customer account gross retention, prioritizing high levels of satisfaction and loyalty.
Drive client engagement and product adoption to ensure ongoing value delivery.
Conduct thorough onboarding and training sessions for new customers, facilitating seamless integration with Meltwater solutions.
Gather customer feedback through executive business reviews, fostering continuous improvement and addressing evolving needs.
Identify expansion opportunities and communicate them to Account Managers, contributing to the growth and success of customer accounts.
What You'll Bring:
A Bachelor's degree or higher is preferred for this role, empowering you to demonstrate your academic prowess and contribute effectively.
- Demonstrated expertise in customer success, account management, or a related field, backed by at least 3 years of hands-on experience in account management.
Exceptional communication and interpersonal skills, enabling the establishment and maintenance of strong customer relationships.
Results-driven mindset, dedicated to achieving customer satisfaction and fostering their success.
Proactive approach in identifying and addressing customer needs and opportunities promptly.
Collaborative spirit, adept at working closely with cross-functional teams to ensure seamless customer success.
Excellent written and verbal communication skills in English.
Willingness to embrace a flexible work schedule. We require that you are in office most weeks 3 days per week with flexibility to 5 days per week based on team and business priorities.
The ability to legally work in the country of hire is required for this position.
What We Offer:
Flexible paid time off that allows you to have an enhanced work-life balance
Excellent medical, dental, and vision options
Complimentary CalmApp subscription for you and your loved ones, because mental wellness matters.
Energetic work environment with a hybrid work style, providing the balance you need.
Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career.
Compensation Overview
At Meltwater, we believe great impact deserves great reward. Our compensation approach is data-driven, market-informed, and built to scale with your growth. We benchmark roles against external market data and use structured leveling frameworks to ensure fairness, consistency, and internal equity across teams and geographies.
These frameworks are based on objective, gender-neutral criteria in line with applicable pay transparency regulations.
For this role, the base salary range is $45,000 - $60,000 CAD.
The expected On-Target Earnings (OTE) range is $75,000 - $100,000 CAD, inclusive of base salary and performance-based variable pay.
Actual offers are determined based on job-related skills, experience, demonstrated capabilities, and work location. We typically hire within the range in a way that supports long-term growth, recognizing that compensation evolves as scope, performance, and impact expand over time.
We regularly review our compensation practices and conduct pay equity analyses to help ensure our decisions remain fair, objective, and market-aligned. Employees and candidates may request additional information on how compensation is determined, in line with local legal requirements.
Our Talent Acquisition Team is happy to walk you through the full compensation picture specific to your location and level during the interview process.
Where You'll Work: 110 Spadina Ave Suite 600
Our Story
At Meltwater, we believe that when you have the right people in the right environment, great things happen.
Our best-in-class technology empowers our 27,000 customers around the world to make better business decisions through data. But we can’t do that without our global team of developers, innovators, problem-solvers, and high-performers who embrace challenges and find new solutions for our customers.
Our award-winning global culture drives everything we do and creates an environment where our employees can make an impact, learn every day, feel a sense of belonging, and celebrate each other’s successes along the way.
We are innovators at the core who see the potential in people, ideas and technologies. Together, we challenge ourselves to go big, be bold, and build best-in-class solutions for our customers.
We’re proud of our diverse team of 2,200+ employees in 50 locations across 25 countries around the world. No matter where you are, you’ll work with people who care about your success and get the support you need to unlock new heights in your career.
We are Meltwater. Inspired by innovation, powered by people.
Equal Employment Opportunity Statement
Meltwater is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: At Meltwater, we are dedicated to fostering an inclusive and diverse workplace where every employee feels valued, respected, and empowered. We are committed to the principle of equal employment opportunity and strive to provide a work environment that is free from discrimination and harassment.
All employment decisions at Meltwater are made based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, veteran status, or any other status protected by the applicable laws and regulations.
Meltwater does not tolerate discrimination or harassment of any kind, and we actively promote a culture of respect, fairness, and inclusivity. We encourage applicants of all backgrounds, experiences, and abilities to apply and join us in our mission to drive innovation and make a positive impact in the world.
We may use AI to assist in aspects of our hiring process, such as reviewing candidate information, capturing interview notes, and supporting interview activities. These tools are used only to assist our team through increased efficiencies. Every output continues to be reviewed by humans, and all hiring decisions are made by humans. We remain committed to evaluating candidates fairly, consistently, and in compliance with all applicable laws.
Journal
Only you can see this. Kept on this device, and in your account when you sign in.