Posted 4 months ago
Customer Success Manager
@ Ribbon AI
Toronto, Ontario
Overview
Ribbon AI is hiring a Customer Success Manager to own the post-sale customer journey, from onboarding and launch through adoption, renewal, and expansion. The role is hybrid in Toronto with team lunches and meetups, and the posting offers competitive salary plus equity, a health and wellness stipend and an annual international offsite.
Responsibilities:
- Own the full post-sale customer journey
- Onboard customers and drive product adoption
- Monitor account health and proactively resolve risks
- Partner with Sales and Product on renewals and insights
Requirements summary:
- 3+ years of B2B SaaS customer success or account management
- Strong, trusted customer relationships
- Clear communication and consistent follow-through
- Highly organized across multiple accounts
- Proactive and commercially minded
Source and dates
Employer career site / ATS feed · ashby
- Employer posting date
- 2026-07-17
- First seen by our source
- 2026-10-08
- Source record updated
- 2026-10-09
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Customer service |
| Experience | 3+ years |
| Hours per week | 40 (estimated) |
| Travel | air: minimal · ground: none |
| Work setting | Office, Home |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Perks mentioned | Wellness, Free or discounted meals, Home office allowance |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Ribbon AI
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Never miss a top candidate. Screen 24/7 with Ribbon's AI interviewer.
Full company description
At Ribbon, we've developed an AI-powered interviewer that works round-the-clock to screen and evaluate candidates, helping hiring teams quickly identify top talent. Our intelligent automation accelerates the hiring process, benefiting startups, staffing agencies, and large companies by saving recruitment teams valuable time and effort in their screening. Ribbon reduces time-to-hire and improves candidate quality, allowing your team to focus on what truly matters—making excellent hires. We handle the repetitive tasks, enabling you to make quicker, more informed decisions. Our mission is straightforward: help you find the right people, faster. Let Ribbon revolutionize your hiring process.
- LinkedIn followers
- 14,025
- People associated on LinkedIn
- 22
- Reported office locations
- Toronto, Ontario, CA
- Business categories
- Human Resources
- Software
- Recruiting
- Artificial Intelligence (AI)
- Other recorded names
- Ribbon
- Ribbon AI
- Specialties
- Software
- AI
- Artificial Intelligence
- Job Search Tools
- Recruitment
- AI Interview
- Talent Acquisition
- AI Recruiter
- Interview
- and Screening
- Profile identifies a recruitment agency
- No
- Reported total investment
- 8,200,000
Currency and observation date were not supplied; this is not a current valuation or a funding round.
At Ribbon, we've developed an AI-powered interviewer that works round-the-clock to screen and evaluate candidates, helping hiring teams quickly identify top talent. Our intelligent automation accelerates the hiring process, benefiting startups, staffing agencies, and large companies by saving recruitment teams valuable time and effort in their screening. Ribbon reduces time-to-hire and improves candidate quality…
| Field | Value |
|---|---|
| Industry | Software Development |
| Company size | 11-50 employees |
| Headquarters | Toronto, Ontario |
| Organization type | Privately Held |
| Year founded | 2022 |
| Specialties | SoftwareAIArtificial IntelligenceJob Search ToolsRecruitmentAI InterviewTalent AcquisitionAI RecruiterInterviewand Screening |
| Open jobs on Jobsy | 4 |
| View page |
Own the customer journey after the sale. As Ribbon’s Customer Success Manager, you’ll help HR and Talent teams successfully launch, adopt, and grow with Ribbon.
You’ll be the main point of contact for customers after they sign, helping them get onboarded, drive adoption across their teams, and achieve measurable hiring outcomes: faster screening, stronger shortlists, improved recruiter productivity, and better candidate experiences.
This is a hands-on role for someone who loves building relationships, solving problems, and helping customers get real value from software.
About Ribbon
We’re on a mission to let every employer find the right people 10× faster. Our always-on, voice-AI interviewer screens candidates in minutes, surfaces the best fits automatically, and frees recruiters to spend time where it counts. From SMBs to Fortune 500s, Ribbon slashes time-to-hire and levels up candidate quality with no extra headcount required.
How you’ll make an impact
Own the full post-sale customer journey, from onboarding and launch through adoption, renewal, and expansion.
Help customers successfully implement Ribbon by understanding their hiring goals, workflows, team structure, and success metrics.
Drive product adoption through training, best practices, regular check-ins, and clear plans that help customers get measurable value.
Monitor account health, usage, feedback, and customer sentiment to proactively identify risks, resolve issues, and uncover growth opportunities.
Partner closely with Sales, Product, and internal teams to support renewals, share customer insights, and improve the overall customer experience.
We are looking for someone who
Has 3+ years of B2B SaaS customer success, account management, implementation, or similar customer-facing experience.
Builds strong, trusted relationships with customers and understands how to support both executives and day-to-day users.
Communicates clearly, follows through consistently, and can turn customer needs or problems into clear next steps.
Is highly organized and able to manage multiple accounts, projects, timelines, risks, and follow-ups without dropping the ball.
Is proactive, commercially minded, and motivated to drive renewals, expansion, retention, and long-term customer value.
Why Ribbon
Competitive salary + meaningful equity. We want you thinking like an owner because you are one.
Direct customer impact. You’ll shape how companies adopt AI in one of the most important parts of their business: hiring.
Cutting-edge tech. Work with the latest AI tooling, not yesterday’s stack.
High-growth environment. Join at the inflection point of a fast-scaling, VC-backed company.
Health & wellness stipend. Your mind and body are part of the product.
Annual international offsite. Each year, we take our team on an exciting journey to a different international destination. It’s more than just travel, it’s an investment in alignment and collaboration.
Team lunches & meetups in Toronto. A flexible hybrid work environment.
Ready to Standout? How to Apply:
We’ve ditched the cover letter and initial screening. Experience Ribbon’s product by starting your AI interview now - 24/7, no recruiter bottlenecks.
Apply in Seconds: Click here to start your AI Interview - here
Showcase Your True Potential: Go beyond your resume and let your skills shine.
Stay Tuned: If you’re a match, our team will reach out fast for next steps.
We can’t wait to see how you’ll help our customers hire faster, smarter, and better with Ribbon.
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