Posted 7 months ago
Customer Success Manager
@ ReturnPro
Brantford, Ontario
Overview
ReturnPro is hiring an Account Manager to be the primary client contact and own the client experience, including KPIs, communications and account growth. The role covers operational oversight of Receiving, Check-in, VAS and Fulfillment, plus accountability for revenue and gross margin on each program.
Responsibilities:
- Serve as primary client contact and manage all client communications
- Own the client experience and track agreed KPIs
- Oversee internal supply chain, fulfillment and ReCommerce performance
- Manage revenue, gross margin and account growth opportunities
Requirements summary:
- Strong relationship-building and client trust
- Comfort working in supply chain and operations detail
- Proactive communication and detail orientation
- Ability to diagnose gross margin bottlenecks
Tools & skills
Source and dates
Employer career site / ATS feed · paycom
- Employer posting date
- 2026-04-02
- First seen by our source
- 2026-10-15
- Source record updated
- 2026-10-15
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Customer service |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
Summary and details written by AI from the posting; the employer’s posting is the authority.
ReturnPro
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Solving returns for retailers, brands, and marketplace sellers through SAAS, Supply Chain, and ReCommerce.
Full company description
At ReturnPro, we help retailers, brands, and 3P sellers turn returns into opportunity. Since 2008, we’ve been redefining what happens after the purchase, making the returns process smarter, more sustainable, and more profitable. Our Full-Lifecycle Returns Management approach covers every step of the post-purchase journey - from the software that powers return initiation and decisioning to the specialized supply chain services that bring products back to life and back to market. What We Do Returns SaaS Platform: Our intelligent returns platform automates decision-making with data-driven logic, simplifying complex workflows and integrating seamlessly across the entire retail ecosystem—from order management to reCommerce marketplaces. Supply Chain Services: Across 2.8 million square feet of specialized facilities, our teams handle everything from data wiping and refurbishment to repackaging and testing—ensuring each product is ready for resale and value recovery. ReCommerce Services: We manage the full reCommerce process for overstock and distressed inventory, maximizing recovery value while minimizing waste. The ReturnPro Impact 100M+ pounds of goods saved from landfills 16M+ units refurbished, repackaged, and resold 2.8M sq. ft. of operational excellence across North America Why Leading Retailers Choose ReturnPro * Boost revenue by saving the sale, promoting repeat business, and turning returns into profit. * Enhance customer satisfaction through a seamless, transparent post-purchase experience. * Drive operational efficiency by improving visibility and resource utilization. * Achieve sustainability goals by extending product lifecycles and reducing waste. At ReturnPro, we combine technology, data, and human expertise and care to help the world’s top retailers, brands and marketplace sellers recover more, waste less, and build a smarter, circular future for retail. Learn more: returnpro.com
- LinkedIn followers
- 12,519
- People associated on LinkedIn
- 480
- Reported office locations
- 20200 W Dixie Hwy, Suite 1005, Miami, FL 33180, US
- 2001 Leestown Road, Frankfort , KY 40601, US
- 153 Gibbons Rd, Blacksburg, South Carolina 29702, US
- 1203 N. 6th Street, #6, Rogers, AR 72756, US
- Business categories
- Construction
- Information Technology
- SaaS
- Supply Chain Management
- Other recorded names
- ReturnPro
- Specialties
- Reverse Logistics
- Forward Logistics
- SAAS
- Supply Chain
- RMA
- Dropship
- B2C
- B2B
- Marketplace integration
- Customer service
- Supply Chain Management
- Refurbishment
- Warehouse Management
- Robotics
- Inventory Management
- Omnichannel
- Data Analytics
- Data Driven Technologies
- Repricing tools
- UPC Database
- UPC Management
- Data Warehousing
- and Fraud Mitigation
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
At ReturnPro, we help retailers, brands, and 3P sellers turn returns into opportunity. Since 2008, we’ve been redefining what happens after the purchase, making the returns process smarter, more sustainable, and more profitable. Our Full-Lifecycle Returns Management approach covers every step of the post-purchase journey - from the software that powers return initiation and decisioning to the specialized supply…
| Field | Value |
|---|---|
| Industry | Technology, Information and Internet |
| Company size | 1,001-5,000 employees |
| Headquarters | Miami, FL |
| Organization type | Privately Held |
| Year founded | 2008 |
| Specialties | Reverse LogisticsForward LogisticsSAASSupply ChainRMADropshipB2CB2BMarketplace integrationCustomer service |
| Open jobs on Jobsy | 7 |
| View page |
At ReturnPro, the Account Manager is the face of the company. You are the person our clients trust, the one who holds the relationship together, and the bridge between what we promise and what we deliver. You will own every dimension of the client experience, from day-to-day communications to long-term account growth, making sure our clients feel like they always have someone in their corner.
This isn't just a relationship-management role. You will have deep visibility into the operational engine behind each account and be accountable for the financial and service outcomes that keep our clients coming back and growing with us.
WHAT YOU'LL DO
Client Relationship & Experience
Be the primary point of contact, clients know your name and trust your word
Serve as the buffer between business operations and the client, ensuring clear and consistent communication at every touchpoint
Stay in the loop on all client communications, nothing falls through the cracks on your watch
Own the delivery of the client experience on behalf of ReturnPro, including tracking and meeting agreed KPIs
Map each client's organizational structure and actively build relationships across their team, not just with your primary contact
Identify opportunities to deepen and expand each relationship over time
Internal Ownership & Accountability
On every program you own, you are responsible for driving ReturnPro's internal expectations, not just the client's. That means:
Revenue: holding the line on revenue expectations and identifying growth levers within the account
Supply Chain: staying close to all activity across Receiving, Check-in, VAS, and Fulfillment, and flagging issues before they become problems
ReCommerce & Fulfillment: ensuring performance benchmarks are met across both channels
Gross Margin: identifying expected gross margin by activity type and proactively surfacing bottlenecks that erode margin
Business Development: continuously looking for ways to grow the account, expand scope, and unlock new value for both the client and ReturnPro
Qualifications
Success at ReturnPro
You’re a natural relationship-builder, people trust you quickly and feel confident you're in control
You balance the interests of the client and the business without losing sight of either
You're detail-obsessed but never lose the big picture
You communicate proactively — you don't wait to be asked
You're comfortable in the weeds of supply chain and operations, not just in the boardroom
You treat gross margin as a shared responsibility and know how to diagnose it
You find energy in growing accounts, not just maintaining them
Ready to be the face of ReturnPro?
We'd love to hear from you.
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