Posted 3 months ago
Customer Success Manager
@ Emburse
Toronto, Ontario
Overview
Emburse is hiring a full-time Customer Success Manager to drive post-sales success for a portfolio of customers. The role involves demonstrating solution value, driving adoption and retention, leading Business Reviews, and identifying expansion opportunities. The posting states that visa sponsorship is not offered now or in the future.
Responsibilities:
- Drive customer adoption and retention across a portfolio
- Lead strategic Business Reviews and value conversations
- Identify expansion opportunities based on customer needs
- Maintain account health, success plans and key account information
- Partner with Sales on renewals and negotiation strategy
Requirements summary:
- 3+ years in customer success, account management, consulting or SaaS
- Strong business acumen and consultative communication
- Ability to analyze customer data and build action plans
- Experience supporting retention, renewals and expansion
- Bachelor's degree preferred or equivalent experience
Tools & skills
Source and dates
Employer career site / ATS feed · lever
- Employer posting date
- 2026-08-13
- First seen by our source
- 2026-10-23
- Source record updated
- 2026-10-27
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Customer service |
| Experience | 3+ years |
| Hours per week | 40 (estimated) |
| Work setting | Office, Home |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Education | Bachelor’s degree (preferred) |
| Perks mentioned | Flexible hours |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Emburse
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
When you manage the money, you manage the future.
Full company description
Emburse helps organizations control spend across complex finance operations with Emburse Expense Intelligence. Our AI-powered platform orchestrates travel, expense, accounts payable, procurement, payments, and card workflows so finance teams can improve visibility, enforce policy, reduce risk, and make faster decisions across entities, regions, systems, and approval structures. Emburse Expense Intelligence gives organizations real-time control over non-payroll spend, from the moment spend happens to the way it is approved, reconciled, and paid. With embedded AI, configurable workflows, ERP integrations, analytics, and automation, Emburse helps finance teams move from reactive expense management to proactive spend leadership. More than 12 million professionals across 20,000+ organizations in 180 countries trust Emburse to simplify spend management, support compliance, and create clearer financial control at scale. Emburse helps finance teams manage the money, so they can manage the future. Learn more at www.emburse.com.
- LinkedIn followers
- 67,903
- People associated on LinkedIn
- 924
- Reported office locations
- 15851 Dallas Parkway, Suite 700, Dallas, Texas 75001, US
- 160 Bloor St. East, Suite 500, Toronto, Ontario M4W 1B9, CA
- Plaça Europa, 9., Planta 7 A, L'Hospitalet de Llobregat, 08908, ES
- 1 Poultry, London, England EC2R 8EJ, GB
- Am Steinernen Stock 8, Frankfurt, Hesse 60320, DE
- Level 2/85 William Street, Darlinghurst, NSW 2010, AU
- 1410 Stanley Street, #500, Montreal, Quebec H3A 1P8, CA
- Business categories
- Software
- Business Intelligence
- Network Security
- FinTech
- Management Information Systems
- Other recorded names
- Emburse
- Profile identifies a recruitment agency
- No
- Reported total investment
- 120,000
Currency and observation date were not supplied; this is not a current valuation or a funding round.
Emburse helps organizations control spend across complex finance operations with Emburse Expense Intelligence. Our AI-powered platform orchestrates travel, expense, accounts payable, procurement, payments, and card workflows so finance teams can improve visibility, enforce policy, reduce risk, and make faster decisions across entities, regions, systems, and approval structures. Emburse Expense Intelligence gives…
| Field | Value |
|---|---|
| Industry | Software Development |
| Company size | 501-1,000 employees |
| Headquarters | Dallas, Texas |
| Organization type | Privately Held |
| Year founded | 2015 |
| Open jobs on Jobsy | 10 |
| View page |
Who We Are:
At Emburse, you’ll not just imagine the future – you’ll build it. As a leader in expense intelligence, we are creating a future where technology drives business value and inspires extraordinary results. Our AI-powered platform helps organizations modernize financial operations, increase visibility, and optimize spend across the enterprise.
Customer Success Managers are responsible for the post-sales success of a portfolio of customers. As a CSM, the employee is responsible for making the value of the solution visible to the customers while looking for additional opportunities for the customer to expand their services and products to achieve their goals. The CSM is also responsible for driving customer adoption and success by providing usage/adoption recommendations, performing Business Reviews and delivering an industry leading customer experience.
**Please note we are not able to offer sponsorship now OR in the future
What You'll Do
- Own customer success by aligning business goals to clear outcomes, success plans, and measurable value.
- Lead customers through adoption and optimization, proactively addressing barriers, risks, and opportunities.
- Build trusted relationships across customer stakeholders and lead strategic Business Reviews and value conversations.
- Use product usage, customer data, and business insights to demonstrate value and provide actionable recommendations.
- Drive retention and identify expansion opportunities based on evolving customer needs and business objectives.
- Serve as the customer’s strategic partner, bringing industry best practices, insights, and recommendations.
- Orchestrate internal teams to resolve challenges, advocate for customer needs, and deliver a strong customer experience.
- Maintain strong account discipline, including customer health, success plans, risks, opportunities, and key account information.
- Partner effectively with Sales and other commercial teams on renewals, expansion opportunities, negotiation strategy, and account planning.
What You'll Bring
- Bachelor's Degree (preferred) or equivalent work experience
- 3+ years of experience in Customer Success, Account Management, Consulting, SaaS, or a similar customer-facing role.
- Strong business acumen and the ability to connect customer challenges to business outcomes and solutions.
- Consultative communication, discovery, and relationship-management skills.
- Ability to analyze customer data and translate insights into recommendations and action plans.
- Confidence leading strategic conversations with stakeholders at multiple levels.
- Commercial awareness with experience supporting retention, renewals, and expansion.
- Strong organizational skills and the ability to manage multiple customer priorities.
- Experience with Salesforce, Gainsight, or similar CRM and Customer Success platforms preferred
Why Emburse?
Finance is changing—and at Emburse, we’re leading the way. Our AI-powered solutions help organizations eliminate inefficiencies, gain real-time visibility, and optimize spend—so they can focus on what’s next, not what’s slowing them down.
• A Company with Momentum – We serve 12M+ users across 120 countries, helping businesses modernize
their finance operations.
• A Team That Innovates – Work alongside some of the brightest minds in finance, tech, and AI to solve real-
world challenges.
• A Culture That Empowers – Competitive pay, flexible work, and an inclusive, collaborative environment that
supports your success.
• A Career That Matters – Your work here drives efficiency, innovation, and smarter financial decision-making
for businesses everywhere.
Shape your future & find what’s next at Emburse.
Emburse provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Emburse complies with applicable state and local laws governing nondiscrimination in employment in every location where the company has facilities. This policy applies to all terms and conditions of employment.
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