Posted 6 months ago
Customer Success Specialist
@ High Tech Genesis
Montréal, Quebec
Overview
High Tech Genesis is hiring a full-time Customer Success Specialist to support customers and installers across email, phone, chat, SMS/WhatsApp and in-app channels. The role covers onboarding, end-to-end issue resolution, pre-sales support and process improvement. Strong French communication is required, and a background in the energy sector is an asset.
Responsibilities:
- Guider les clients et installateurs dans l'intégration et le déploiement
- Offrir un soutien multicanal (courriel, téléphone, clavardage, SMS/WhatsApp)
- Prendre en charge les problèmes de bout en bout et coordonner les escalades
- Rédiger des procédures, de la documentation et du contenu pour les clients
- Collaborer avec les équipes des ventes, du marketing et des opérations
Requirements summary:
- Excellentes compétences en communication en français
- Expérience de travail avec les ventes, les opérations et le marketing
- Maîtrise des outils comme Dynamics 365, Jira, Salesforce et Genesys
- Capacité à soutenir les activités de prévente
- Expérience dans le secteur de l'énergie, un atout
Tools & skills
Source and dates
Employer career site / ATS feed · recruitee
- Employer posting date
- 2026-05-04
- First seen by our source
- 2026-10-15
- Source record updated
- 2026-11-07
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Department | Customer service |
| Hours per week | 40 (estimated) |
| Travel | air: none · ground: none |
| Work setting | Office, Home |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English, French |
Summary and details written by AI from the posting; the employer’s posting is the authority.
High Tech Genesis
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Product Engineering Services for the High-Tech Sector
Full company description
At HTG, we are focused on providing engineering services specifically to the high-tech sector. As a trusted partner, we augment teams to reduce your time to market. In addition to this, we also provide engineering employment services. We understand high-tech product creation. We accelerate your feature roadmap resulting in increased market share and increased revenue.
- LinkedIn followers
- 3,774
- People associated on LinkedIn
- 23
- Reported office locations
- 2781 Lancaster Road, Suite 100, Ottawa, ON K1B 1A7, CA
- Other recorded names
- High Tech Genesis
- Specialties
- Telecommunications
- Product Verification
- Software Development
- Software Quality Assurance
- High Tech
- Technology
- Developers
- Engineer
- Engineer
- Cloud Developer
- Network Engineering
- Network Security
- Embedded
- C++ Software Development
- Test Automation Development
- Java/J2EE Software Development
- IT Support
- Software testing
- Product Architect
- DevOps Engineers
- Scrum Master
- User Interface Designer
- Technical Writer
- Hardware Engineer
- Project Management
- and Infrastructure Engineer
- Profile identifies a recruitment agency
- No
At HTG, we are focused on providing engineering services specifically to the high-tech sector. As a trusted partner, we augment teams to reduce your time to market. In addition to this, we also provide engineering employment services. We understand high-tech product creation. We accelerate your feature roadmap resulting in increased market share and increased revenue.
| Field | Value |
|---|---|
| Industry | Business Consulting and Services |
| Company size | 51-200 employees |
| Headquarters | Ottawa, ON |
| Organization type | Privately Held |
| Year founded | 2011 |
| Specialties | TelecommunicationsProduct VerificationSoftware DevelopmentSoftware Quality AssuranceHigh TechTechnologyDevelopers EngineerEngineerCloud Developer |
| Open jobs on Jobsy | 41 |
| View page |
WE'RE HIRING!
At HTG, you’ll push boundaries with the latest tech and collaborate with a team that loves what they do. Be part of a design services company that is amongst the companies that lead the world in technology and innovation.
Your next chapter starts here.
You will deliver high‑quality support across email, phone, chat, SMS/WhatsApp, and in‑app channels. You’ll guide customers and installers through onboarding, resolve issues end‑to‑end, and collaborate with internal teams to improve the overall customer experience.
In this role, you will:
Support pre‑sales conversations, customer education, and discovery.
Guide customers and installers through onboarding, installation, and deployment.
Deliver multi‑channel support (email, phone, chat, SMS/WhatsApp, in‑app).
Own issues end‑to‑end and coordinate escalations.
Build SOPs, documentation, and customer‑facing content.
Collaborate with RevOps, Marketing, Product, and Operations.
Identify process gaps and drive improvements.
Contribute to product testing, bug reporting, and trend analysis.
Experience working with sales, operations, and marketing.
Strong French communication skills.
Comfortable with ambiguity, proactive, and resourceful.
Able to support pre‑sales, not just post‑sale support.
Tech‑savvy; familiar with tools like Dynamics 365, Jira, Salesforce, Intercom, Talkdesk, Genesys.
Organized, independent, and commercially aware.
Background in the energy sector is an asset.
High Tech Genesis Inc. is an Equal Opportunity Employer committed to building inclusive teams where diverse perspectives drive innovation.
We support an accessible recruitment process and are happy to provide accommodation upon request.
Applicants must be legally authorized to work in Canada, and resumes should be submitted in Microsoft Word format.
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