Posted 7 months ago
Customer Support Representative
@ HeyMilo
Victoria, British Columbia
Overview
HeyMilo is hiring a full-time Customer Support Representative to answer customer inquiries and requests about products and services by phone, email, live chat and social media. The work includes processing accounts, keeping interaction records and following up until issues are resolved.
Responsibilities:
- Handle customer inquiries by phone, email, live chat and social media
- Identify customer needs and follow up until resolved
- Keep records of interactions and process customer accounts
- Follow communication procedures and data protection rules
Requirements summary:
- Proven customer support or client service experience
- Strong phone handling and active listening skills
- Familiarity with CRM systems
- Ability to multitask, prioritize and stay calm under pressure
Tools & skills
Source and dates
Employer career site / ATS feed · smartrecruiters
- Employer posting date
- 2026-04-17
- First seen by our source
- 2026-10-14
- Source record updated
- 2026-10-14
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Hours per week | 40 (estimated) |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English, Spanish, Mandarin, French |
| Education | Bachelor’s degree (preferred) |
| Fields of study | Communication, Business Administration |
Summary and details written by AI from the posting; the employer’s posting is the authority.
HeyMilo
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
- People associated on LinkedIn
- 40
- Other recorded names
- HeyMilo
- HeyMilo AI
| Field | Value |
|---|---|
| Industry | Software Development |
| Headquarters | New York, New York |
| Open jobs on Jobsy | 7 |
| View page |
Job Description
Customer Support Representative Position
About the Company
At GlobalTech Solutions, we are dedicated to innovating customer service technologies and providing outstanding service experiences. Founded in 2010, we have consistently led the market by adopting cutting-edge technologies and by fostering a workplace culture that celebrates diversity, creativity, and forward-thinking. Our headquarters are in San Francisco, but we have a global presence, serving clients around the world in over 30 languages.
Role Overview
We are seeking a passionate and dynamic Customer Support Representative to join our team in 2025. This role involves direct interaction with customers to provide and process information in response to inquiries, concerns, and requests about products and services. You will be at the heart of our customer interactions and will play a vital part in representing our brand and enhancing customer satisfaction.
Responsibilities
Deliver exceptional customer service by handling inquiries and support requests via phone, email, live chat, and social media.
Identify and assess customers’ needs to achieve satisfaction.
Provide accurate, valid, and complete information by using the right methods/tools.
Keep records of customer interactions, process customer accounts, and file documents following the data protection act.
Follow communication procedures, guidelines, and policies with precision.
Take the extra mile to engage customers, including following up to ensure resolution and satisfaction.
Required Skills
Proven customer support experience or experience as a Client Service Representative.
Strong phone contact handling skills and active listening abilities.
Familiarity with CRM systems and practices.
Ability to multi-task, prioritize, and manage time effectively.
Excellent communication and presentation skills.
Capability to maintain a calm demeanor when handling stressful or challenging situations.
Preferred Qualifications
Bachelor’s degree in Communication, Business Administration, or a related field.
Experience working with customer support in a tech-driven environment.
Knowledge of administrative procedures and systems such as managing files and records.
Fluency in multiple languages; Spanish, Mandarin, or French preferred.
Additional Information
All your information will be kept confidential according to EEO guidelines.
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