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Posted 43 months ago

Customer support representative

@ BLAZE Canada

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Vancouver, British Columbia

RemoteFull-time
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SIGNALS

Overview

BLAZE Canada is hiring a full-time customer support representative to help cannabis retail employees solve problems with the Greenline point-of-sale software. The role is fully remote and requires availability during EST support hours, with cannabis retail experience preferred. The posting lists 15 days of paid vacation, health, vision and dental coverage, and up to $150 a month in wellness benefits, and asks for a resume, cover letter and writing sample.

Responsibilities:

  • Respond to inbound live-chat messages and phone calls
  • Find accurate, fast solutions to customer problems
  • Escalate issues and bugs to team members
  • Collaborate with the CS team to improve procedures and KPIs

Requirements summary:

  • Cannabis retail experience, supervisor or manager roles preferred
  • Understanding of retail operations and POS platforms, Greenline experience preferred
  • Troubleshooting and problem-solving skills
  • Basic networking knowledge (LAN, WiFi, IP addresses)
  • Comfortable working in MS Excel
  • Based in Ontario preferred, available during EST support hours

Tools & skills

Greenline POSMS Excel

Benefits mentioned

Health insuranceDentalVisionPaid time offWellness
Source and dates

Source type not verified · humi

Employer posting date
2023-04-28
First seen by our source
2026-10-15
Source record updated
2026-10-15

These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.

Job details

SeniorityEntry level
DepartmentCustomer service
Hours per week40 (estimated)
Scheduleday, weekends
Travelair: none · ground: none
Work settingHome
PositionMostly sitting
Physical demandsphysical low · computer high
LanguagesEnglish
Perks mentionedGenerous paid time off, Flexible hours, Wellness, Home office allowance

Summary and details written by AI from the posting; the employer’s posting is the authority.

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BLAZE Canada

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FieldValue
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Job description

What is Greenline?

Greenline (acquired by BLAZE) is a Canadian cannabis point-of-sale (POS) platform. We develop software to help retailers sell cannabis and stay compliant within the Canadian retail cannabis industry.

Why do cannabis retailers need industry-specific software? Generic POS systems can only get them so far - the need to track detailed inventory, be fully accountable for every action, and generate compliance reports that are sent to the government demands powerful, custom-built software.

Our goal is to be an exemplary software business that is a role model for businesses around the world looking at cannabis legalization in their own jurisdictions.

Who you are

  • Have cannabis retail experience (bonus points for supervisor or manager roles)
  • Have a strong understanding of how retail stores operate and their POS software platforms (Greenline experience is preferred)
  • Have a strong grasp on current technology and be interested in all things "tech"
  • Strong troubleshooting and problem-solving skills
  • Familiarity with the basics of networking (LAN, WIFI, IP Addresses, etc.)
  • Comfortable working in MS Excel
  • Empathetic and patient
  • Willing to work with customers on complex issues
  • Preferably based in Ontario and are available during our EST support hours (9am - 5pm Monday to Friday and 8am - 4pm Saturday and Sunday)
  • You have a rock-solid home internet connection
  • You are a Canadian resident

Your role and responsibilities

As customer support, your primary role is to assist cannabis retail employees in solving problems and getting the maximum value from our Greenline software.

  • Respond to inbound customer support live-chat messages and phone calls
  • Respond quickly and accurately
  • Actively seek out the best solutions to customer problems
  • Escalate issues/bugs to team members appropriately
  • Collaborate with the CS team to continuously improve internal procedures and KPIs

What we need

  • A resume.
  • A cover letter detailing your experience in cannabis retail.
  • A short writing sample that describes a complex but important piece of software that you use in an easy-to-understand manner.

Are there any benefits?

  • Vacation days - 15 days of paid vacation time
  • Health benefits - medical, vision, dental
  • Full remote work - have flexibility in how and where you work
  • Wellness benefits - Up to $150 a month
  • Computer hardware - Laptop and headset provided by the company

How will the interviews work?

1) Phone interview

2) Zoom interview

3) Reference checks

4) Phone interview #2

5) Offer

When are you looking to hire someone?

We are looking for the right candidate to start as soon as possible.

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