Posted 5 days ago
Customer Support Representative, Tier 1
@ Access Communications Co-Operative Limited
Regina, Saskatchewan
Overview
Access Communications Co-Operative Limited is hiring a part-time Tier 1 Customer Support Representative to help customers over the phone and in retail on TV, Internet, Phone and Security services. The work covers troubleshooting, billing questions, booking technician visits and product support. The posting asks for flexible availability between 8am and 9pm, including evenings and weekends, and a clear criminal record check.
Responsibilities:
- Resolve customer problems over the phone or in retail
- Explain bills and products, including NexTV
- Book technician visits
- Help customers choose packaging options
- Handle a high volume of calls accurately
Requirements summary:
- Strong customer service skills, including empathy and patience
- Ability to handle many calls efficiently
- Ability to apply basic troubleshooting training
- Grade 12 minimum education
- Clear criminal record check
- Call centre experience is an asset
Tools & skills
Source and dates
Job-board feed · saskjobs
- Employer posting date
- 2026-11-01
- First seen by our source
- 2026-11-02
- Source record updated
- 2026-11-02
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Schedule | day, evening, weekends |
| Travel | air: none · ground: none |
| Work setting | Office, Store |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Background checks | criminal record |
| Education | High school (required) |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Access Communications Co-Operative Limited
| Field | Value |
|---|---|
| Open jobs on Jobsy | 2 |
Description
Do you like working with all kinds of interesting people? If so, we have a fantastic opportunity for a Customer Support Representative.
As a Customer Support Representative:
You love to save the day, taking ownership of & finding creative solutions for any problems that come your way over the phone or in retail.
You use a positive approach to help customers with a variety of things, including choosing the best packaging options, booking technician visits, understanding their bill, etc.
You have the aptitude to learn all about our awesome products & services, including cool equipment like NexTV. And can teach customers about them, too!
You're fast on your feet & can keep up with constantly evolving information & procedures as part of a high-tech company that leads the way in TV, Internet, Phone, & Security services.
You have a flexible schedule, and are able to work a combination of days, evening and weekends with open availability. (scheduled between 8am - 9pm)
Competencies you have for success:
Top-notch Customer Service skills including empathy, professionalism, courtesy, common sense, & patience.
Talent for handling a large number of calls efficiently & accurately in a busy environment.
Continually striving to achieve targets and metrics.
Ability to respond positively to constructive feedback.
Ability to put into practice training you receive on basic troubleshooting.
Capacity to quickly adapt to new processes, procedures, & technology.
Previous Call Centre experience is an asset, but not required.
Minimum grade 12 education.
Clear Criminal Record Check.
Journal
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