Posted 15 months ago
Customer Support Representative
@ Chexy Inc.
Toronto, Ontario
Overview
Chexy Inc. is hiring a full-time Customer Support Representative to be the first point of contact for its payment platform users. The work covers email and Intercom support, troubleshooting, account monitoring and helping shape documentation. The role is office-based in downtown Toronto, 4-5 days a week, with rotating shifts including evenings and weekends.
Responsibilities:
- Respond to customer inquiries via email and Intercom
- Troubleshoot issues and provide solutions
- Monitor flagged accounts for suspicious behaviour
- Share customer feedback with the product team
- Contribute to help articles, SOPs and FAQs
Requirements summary:
- Proven success in client relationship management
- Strong multitasking and deadline management
- Exceptional verbal and written communication
- Proficiency with Notion, Slack, Google Suite and Intercom
- Customer-first, solutions-oriented attitude
Tools & skills
Source and dates
Source type not verified · humi
- Employer posting date
- 2025-08-27
- First seen by our source
- 2026-10-15
- Source record updated
- 2026-10-15
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Department | Customer service |
| Hours per week | 40 (estimated) |
| Schedule | day, evening, weekends |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Chexy Inc.
| Field | Value |
|---|---|
| Open jobs on Jobsy | 20 |
About Chexy
Chexy is the first payment platform enabling Canadians to earn rewards on their largest monthly expense while also building their credit.
We’re a dynamic startup where you can make a significant impact both internally and in the market. If you thrive in a fast-paced, rapidly changing environment and are passionate about shaping exceptional customer experiences, Chexy is the place for you!
About the Role
We are seeking a driven and people-oriented Customer Support Representative to join the Chexy team. You will be the first point of contact for our users, delivering exceptional support while helping shape the future of our platform. In this role, you will troubleshoot inquiries, provide solutions, and champion customer feedback to help enhance Chexy’s services.
What You'll Do
- Customer Support: Respond to customer inquiries via email and CX platforms like Intercom, ensuring prompt and high-quality resolutions.
- Troubleshooting: Clarify customer needs, determine the cause of issues, and provide effective solutions to resolve them.
- Platform Expertise: Understand Chexy's products and services inside out to educate users on best practices.
- Account Reviews: Monitor flagged accounts for suspicious behaviour and escalate as needed.
- Advocate for Client needs: Act as a voice for the customer, collecting feedback and sharing insights with the product team to improve the platform.
- Documentation & System Development: Contribute to the development of customer support materials, such as help articles, Standard Operating procedures, and FAQs.
- Continuous Improvement: Identify and implement opportunities to enhance the customer experience.
- Special Projects: Support strategic initiatives aimed at refining customer engagement and satisfaction.
What We’re Looking For
- Proven success in client relationship management.
- Strong ability to multitask and meet deadlines in a fast-paced environment.
- Exceptional verbal and written communication skills.
- Tech-savvy and proficient in tools like Notion, Slack, Google Suite and CX platforms (e.g., Intercom).
- Customer-first mindset with a positive, solutions-oriented attitude.
- A proactive problem solver who takes initiative and sees tasks through to completion.
- Ability to be in the office at our downtown Toronto office 4-5 days a week.
- Flexibility to work a variety of rotating shifts, including evenings and weekends.
- Availability between:
- Monday–Friday: 9:00 AM – 9:00 PM ET
- Saturday–Sunday: 9:00 AM – 6:00 PM ET
Journal
Only you can see this. Kept on this device, and in your account when you sign in.