Posted 25 days ago
Customer Technical Advisor
@ Insight Global
Woodbridge, Ontario
Overview
Insight Global is hiring a contract Customer Technical Advisor to independently manage complex customer, municipal, developer and executive escalations at a utility. The role reviews root causes, coordinates corrective actions across departments, tracks commitments to resolution and prepares executive briefings. The posting emphasizes personality and communication traits over technical skills.
Pay:
From $48 an hour
Responsibilities:
- Triage and manage customer, municipal, developer and executive escalations
- Coordinate investigations across Engineering, Operations, Construction and other teams
- Track escalations to resolution and ensure commitments are fulfilled
- Prepare executive briefings and recommendations
Requirements summary:
- Utility industry background preferred
- Experience managing executive-level complaints
- Ability to de-escalate difficult customer situations
- Exceptional written communication
- Comfort presenting to senior leadership
Tools & skills
Source and dates
Source type not verified · insightglobal
- Employer posting date
- 2026-10-13
- First seen by our source
- 2026-10-26
- Source record updated
- 2026-10-26
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Customer service |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Insight Global
Saved company profile
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Insight Global is a talent, consulting, and AI company.
Full company description
Insight Global is an international talent and consulting company that delivers business outcomes in an ever-changing world. We obsess over solving problems and building solutions that move our customers further, faster. With access to top talent in more than 50 countries, our tech-enabled recruiters can build teams quickly. Our technical experts across Cloud, AI, Data, Enterprise Operations, and Applied Engineering deliver solutions tailored to each customer’s needs. As those needs evolve, so do we. As we evolve, though, we stay true to our purpose: to develop people personally, professionally, and financially so they can be the light to the world around them. It shows up in everything we do, from investing in our people to delivering results for our customers to making a meaningful impact in our communities.
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- Profile identifies a recruitment agency
- Yes
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
Insight Global is an international talent and consulting company that delivers business outcomes in an ever-changing world. We obsess over solving problems and building solutions that move our customers further, faster. With access to top talent in more than 50 countries, our tech-enabled recruiters can build teams quickly. Our technical experts across Cloud, AI, Data, Enterprise Operations, and Applied Engineering…
| Field | Value |
|---|---|
| Industry | Business Consulting and Services |
| Company size | 1,001-5,000 employees |
| Headquarters | Atlanta, Georgia |
| Organization type | Privately Held |
| Year founded | 2001 |
| Specialties | ConsultingTalent ServicesStaffingand International Staffing |
| Open jobs on Jobsy | 273 |
| View page |
- Receive, triage, and manage customer, municipal, developer, and executive-level escalations.
- Review escalation details and identify the underlying issue, responsible department(s), and required actions.
- Coordinate investigations across Engineering, Design, Operations, Construction, Customer Care, System Planning, Regulatory, and external stakeholders.
- Obtain clear explanations, timelines, action plans, and commitments from responsible teams.
- Provide concise and professional updates to customers, consultants, developers, municipalities, senior leadership, and executives.
- Track escalations through to resolution and ensure commitments are fulfilled.
- Escalate systemic issues, emerging risks, and reputational concerns to management.
- Prepare executive briefings, summaries, and recommendations for leadership review.
Personality Traits:
These are honestly more important than technical skills.
This person will routinely deal with:
Angry customers.
Developers threatening legal action.
Executive complaints.
Municipal concerns.
Internal disagreements.
Nice to Have Skills & Experience
- Utility industry background.
- Experience managing executive-level complaints.
- Strong project coordination skills.
- Extremely organized and detail-oriented.
- Able to challenge internal teams professionally.
- Proven ability to de-escalate difficult customer situations.
- Writes exceptionally well.
- Comfortable presenting to senior leadership.
- Understands risk, reputation, and customer impact.
- Demonstrates ownership rather than simply forwarding emails.
Job Description
Insight Global is looking for an experienced utility professional who can independently manage complex customer and executive escalations. The successful candidate must be capable of reviewing a situation, determining the root cause and responsible parties, coordinating corrective actions across multiple departments, obtaining realistic timelines, and communicating effectively with customers and senior leadership. The ideal candidate will possess strong utility industry knowledge, exceptional communication skills, sound judgment, and the ability to manage sensitive, high-profile issues involving major customers, municipalities, developers, executives, and occasionally the CEO's office. They must be highly organized, customer-focused, and comfortable holding internal stakeholders accountable through to final resolution.
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