Delivery Experience Supervisor

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Metro Supply Chain is a strategic supply chain solutions partner to some of the world's fastest growing and most reputable organizations. For 50 years, it has excelled at tailoring integrated, data driven solutions, fueled by advanced systems and technology, that fulfill complex and challenging distribution needs. Managing 22.5 million square feet operating out of more than 190 sites across North America and Europe with a team of 9,000, it is one of Canada's largest privately owned supply chain solutions companies. Metro Supply Chain is a 2026 winner of the Canada's Best Managed Companies program, recognized for its strategic expertise, culture of innovation and commitment to its people and local communities.

Schedule: Monday to Friday, 5:00am to 1:30pm

JOB SUMMARY: The Delivery Experience Supervisor will track and audit the driving, product handling, customer service skills of all delivery teams while tracking performance data and customer service feedback. In addition, they will conduct safety training according to Metro Supply Chains defined programs.

MAJOR DUTIES AND RESPONSIBILITIES:

• Coordinating and managing business-to-business (B2B) delivery operations
• Collaboration, development and updating of delivery training materials
• Comprehensive knowledge of all Client Standard Operating Procedures (SOP’s)
• Assist in the onboarding of new drivers (SOP development, training etc.)
• Implement auditing and improvement programs.
• Manage and document the initial, recurring and “as needed” training programs
• Identify and resolve product and property damage root causes
• Manage Client Returns processes
• Assist Compliance department with Delivery Partner documents
• Training of Delivery App (TMS) usage and compliance.
• KPI audits and corrective action plans
• Regular participation in Delivery Partner meetings
• Develop claims mitigation and resolution programs
• Assist Delivery Partners with resource guidance (contingency planning, business guidance, etc.).
• Ensure the company’s brand and reputation is upheld (100% compliance, clean vehicle policy, safety etc.)
• Other duties as assigned

EXPERIENCE

• Minimum 3 years of Final Mile experience

• Proficient with Microsoft Outlook, Office, Excel, Power Point, and other related software
• Minimum 5 years clean drivers abstract
• Transportation Industry experience is preferred

EDUCATION:

• College Diploma in Business Administration, Supply Chain Management, Operations Management, or a closely related field required and/or equivalent combination of education and related experience.

HEALTH & SAFETY:

• Follow the Occupational Health and Safety Act including Safety, Violence and Harassment laws
• Work in a healthy and safe manner following Metro’s policies and procedures
• Always wear or use protective equipment
• Report any hazards you find in the workplace to your supervisor
• Must not use or operate equipment in a manner that would endanger yourself or others
• Must not put other workers at risk by your actions

COMPETENCIES

• Customer Centricity

• Fostering Culture
• Collaboration
• Problem Solving & Decision Making
• Managing Through Change
• Developing Self & Others
• Planning & Results Orientation
• Communication
• Always Improving Mindset
• Business & Financial Savvy

Why Join Us

• Work in an environment where safety is our first priority
• The opportunity to build a career with a growing company
• Medical, dental, and vision coverage for you and your family
• Life and disability insurance
• Wellness programs to support your family’s well-being
• A Retirement Savings Program with a company match
• Company team wear allowance
• Employee Appreciation Day
• Company sponsored social events
• Community volunteering
  

We are an equal opportunity employer committed to building and fostering a diverse workplace where people feel included and valued. We encourage applications from all qualified individuals. Should you require accommodation for a special ability or need during the recruitment process, please reach out to a member of our Human Resources Team.