Posted 3 months ago
Director of Engineering, Operations Planning
@ HelloFresh
Toronto, Ontario
Overview
HelloFresh is hiring a Director of Engineering for Operations Planning to lead engineering teams across mid-term planning, including network, demand and production planning. The role manages Engineering Managers and Staff Engineers across Warsaw, Berlin and the USA, owns the GenAI transformation and planning infrastructure reliability, and works in a flexible hybrid arrangement with a minimum of 2 office days per week. The pay range is $174,300 to $184,300 CAD.
Responsibilities:
- Lead an engineering squad of 10-15 engineers across Warsaw, Berlin and USA
- Define and drive the GenAI transformation roadmap for engineering
- Own planning infrastructure availability and reliability with SRE practices
- Set technical direction across Python, GoLang, PostgreSQL, Kafka and AWS
- Align engineering priorities with Product, Operations and Procurement
Requirements summary:
- 10+ years in software engineering with 4+ years managing Engineering Managers
- Hands-on AI proficiency and advocacy for AI-native ways of working
- Deep technical expertise in planning systems, data and backend development
- Strong SRE grounding: SLOs/SLIs, incident management, observability
- Effective cross-functional communication with technical and business audiences
Tools & skills
Benefits mentioned
Source and dates
Employer career site / ATS feed · greenhouse
- Employer posting date
- 2026-08-18
- First seen by our source
- 2026-10-10
- Source record updated
- 2026-11-05
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Director |
| Department | Software development |
| Experience | 10+ years |
| Management experience | 4+ years |
| Manages people | Yes |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Perks mentioned | Generous paid time off, Generous parental leave, Employee discount, Wellness, Free or discounted meals |
Summary and details written by AI from the posting; the employer’s posting is the authority.
HelloFresh
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
We change the way people eat - forever.
Full company description
HelloFresh is on a mission to change the way people eat, forever! From our 2011 founding in Europe’s vibrant tech hub Berlin, we’re evolving from the world’s leading meal kit company to the world's leading food solutions group. We delivered 243.3 million meals and reached 7.5 million active customers around the world in Q3 2022. HelloFresh Group consists of six brands that provide customers with high quality food and recipes for different meal occasions. Every ingredient needed for our meals are carefully planned, responsibly sourced and delivered to your door when it’s most convenient for you. Only HelloFresh gives you the tools to achieve something delicious every day. Making a meal a delicious achievement - not just fuel for your day - takes a lot of work and smart people. From Designers and Copywriters to Data Scientists and DevOps Engineers, to potato farmers, pasta makers and the people who ensure every box is perfectly packed for every customer, we’re collectively disrupting the food supply chain and the multi-trillion-dollar food tech industry. Our more than 21,000 high-performing and ambitious employees across the globe from New York to Berlin, London to Sydney and Toronto to Milan enjoy a number of benefits including flexible working arrangements, discounts on our boxes, health and well-being and learning and development programs. We’re always looking for quality ingredients to perfect our recipe, so join us now! https://www.hellofresh.com/careers/locations
- LinkedIn followers
- 435,153
- People associated on LinkedIn
- 17,078
- Reported office locations
- Prinzenstraße 89, Berlin, Berlin 10969, DE
- Prinzenstrasse 89, Berlin, Berlin 10969, DE
- 41 Dovercourt Road, Unit 2, Toronto, Ontario M6J 3C2, CA
- 60 Worship Street, London, London EC2A 2EZ, GB
- 28 Liberty St, New York, New York 10005, US
- Spaklerweg 52, Amsterdam, Amsterdam 1114, NL
- 5-13 Queen Street, Chippendale NSW 2008, Australia, Level 3, Chippendale, NSW 2008, AU
- Business categories
- Subscription Service
- Education
- Food Delivery
- Non Profit
- Social Impact
- B2C
- Delivery Service
- Food and Beverage
- Career Planning
- Events
- Other recorded names
- HelloFresh
- Specialties
- Sourcing fresh and organic ingredients
- Creating tasty and balanced recipes
- Delivering always for free
- Valuing customers' feedback
- Sustainable and nutritious meals
- valuing diversity
- and Striving to maintain an inclusive environment
- Profile identifies a recruitment agency
- No
- Reported total investment
- 367,459,141
Currency and observation date were not supplied; this is not a current valuation or a funding round.
HelloFresh is on a mission to change the way people eat, forever! From our 2011 founding in Europe’s vibrant tech hub Berlin, we’re evolving from the world’s leading meal kit company to the world's leading food solutions group. We delivered 243.3 million meals and reached 7.5 million active customers around the world in Q3 2022. HelloFresh Group consists of six brands that provide customers with high quality food…
| Field | Value |
|---|---|
| Industry | Consumer Services |
| Company size | 10,001+ employees |
| Headquarters | Berlin, Berlin |
| Organization type | Public Company |
| Year founded | 2011 |
| Specialties | Sourcing fresh and organic ingredientsCreating tasty and balanced recipesDelivering always for freeValuing customers' feedbackSustainable and nutritious mealsvaluing diversity and Striving to maintain an inclusive environment |
| Open jobs on Jobsy | 82 |
| View page |
S'more about the team
The Operations Data and Decisions Tribe at HelloFresh is responsible for driving operations planning by creating high quality, reusable data assets, data science models, and algorithmic solutions. Additionally, the tribe. This team has a direct impact on the customer experience and is constantly optimising for various Business KPIs. They build in-house products using modern technologies to handle a massive scale of transactions (>8.5 million active customers) and continuously improve the SDLC for fast flow and continuous delivery.
As a Director of Operations Planning Engineering, you will lead engineering teams (Data Science, Data Engineering, Software Engineering, & Analytics) and Staff Engineers across the mid-term planning domain, supporting their technical decision-making processes. Your responsibilities will include spearheading initiatives that traverse multiple teams and domains, such as those focused on network planning, demand planning, and production planning. Drawing upon your comprehensive understanding of the domain, you will own the planning architecture strategy and drive the long-term vision for how our planning systems should be integrated and scaled.
Lettuce share what this role will be responsible for
- Lead an engineering squad comprising 10-15 engineers, managing Engineering Managers and Staff Engineers across Warsaw, Berlin, & USA.
- Own the GenAI transformation — define and drive a concrete roadmap for becoming a genuinely AI-native engineering organisation: from AI-assisted development and automated incident response, to agentic workflows and LLM-powered tooling embedded in day-to-day operations.
- Own the availability and reliability of HelloFresh's planning infrastructure — drive SRE practices, incident management, SLOs/SLIs, and on-call maturity across high-throughput systems serving multiple markets.
- Set technical direction across Python, GoLang, PostgreSQL, Kafka, React, and React Native services on AWS, ensuring systems.
- Partner with Product, Operations, Marketing, and Procurement providers to align engineering priorities with business outcomes.
- Manage, coach, and develop Engineering Managers & Engineers — holding them accountable for team health, delivery, and engineering standards.
- Navigate organisational change with maturity, keeping teams focused and motivated through evolving priorities.
Sound a-peeling? Here's what we're looking for
- AI proficiency and advocacy. Hands-on familiarity with AI technologies and a demonstrable track record of championing their adoption — whether through AI-assisted development workflows, LLM-powered tooling, or driving team-wide GenAI-native ways of working.
- Deep Technical Expertise. Mastery of a broad range of technical skills relevant to Operations Planning — including planning systems, data science modeling, data engineering, database systems, distributed computing, and backend development frameworks. Hands-on familiarity with full stack application development.
- Systems Thinking. The ability to understand complex systems holistically, recognising how components interact and impact each other, and leveraging this to design scalable, resilient solutions in a high-throughput environment where downtime means direct revenue loss.
- Proven Leadership at Scale. 10+ years in software engineering with 4+ years managing Engineering Managers — not just individual contributors. Demonstrated ability to lead distributed teams across multiple offices, building trust and maintaining high engineering standards without daily co-location.
- Operational Excellence Mindset. Strong grounding in SRE practices — SLOs/SLIs, incident management, on-call culture, and observability tooling (Grafana or similar). Experience owning payments infrastructure in regulated, multi-market environments is a strong plus.
- Cross-Functional Collaboration. Exceptional ability to work across engineering disciplines, Product, business stakeholders, and external service providers — fostering alignment towards common goals and translating business outcomes into engineering priorities.
- Effective Communication Across Disciplines. Strong ability to articulate complex technical concepts clearly to diverse audiences, from engineers to senior business stakeholders.
- Low ego, high ownership, and a bias toward clarity over complexity.
Let’s cut to the cheese, this is why you'll love it here
- Shape the future of food: Play a key role in transforming how millions of people eat as we grow into a global food solutions company.
- Drive transformational change: Your decisions will have a direct and immediate impact, helping to shape strategy, scale teams, and redefine leadership in a rapidly evolving business.
- Build a global brand: Create deeper, more sustainable connections with our customers, putting them at the heart of every decision.
- Compensation & Financial Wellbeing: Enjoy amazing discounts: 75% off weekly HelloFresh/Chefs Plate meal kits plus 50% off weekly Factor meal boxes.
- Health & Wellbeing: Benefit from health and dental coverage from day one, a Health Spending Account, unlimited Headspace access, and 25% off GoodLife fitness memberships.
- Flexibility & Work-Life: Receive generous vacation and PTO offerings. Benefit from a parental leave top-up program designed to support expectant parents.
- Career & Development: Grow with dedicated L&D initiatives and career support, aligning with our "Learning Never Stops" value.
Flexible Hybrid Approach
At HelloFresh, we know that flexible work arrangements are essential in enabling you to do your best work, while balancing your personal and life needs. Offering remote work flexibility, along with the opportunity to interact and collaborate in the office are all a part of creating a great employee experience.
To meet these needs, we are pleased to provide Flexible Hybrid work. Flexible Hybrid is a people-first approach that is based on choice, trust, personalization, and empowers teams to choose when and how often they work from the office and work from home, in addition to team days and company days. This means a minimum of 2 days in office per week, with most teams in office between 2-3 days a week.
#LI-HYBRID
HelloFresh Canada uses AI-integrated technology to help us process and evaluate applications more efficiently. This includes tools that screen and assess candidate qualifications based on the requirements for this role. While these tools assist our workflow, all final selection decisions are made by our hiring team.
Toronto, ON Pay Range
$174,300—$184,300 CAD
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