Posted last month
Director, Service Delivery
@ Miratech
Edmonton, Alberta
Overview
Miratech is hiring a Delivery Director for MiraCloud Implementations to lead customer implementation programs, scale the project management practice and oversee Project Managers. The role is full-time with remote work offered, and the posting states competitive pay, health insurance and a relocation program. Only candidates already authorized to work in the United States are considered; visa sponsorship is not available.
Responsibilities:
- Lead MiraCloud implementation programs to meet customer expectations
- Own customer success and build enterprise stakeholder relationships
- Establish and scale the project management practice and delivery governance
- Lead, coach and develop Project Managers
- Ensure delivery performance and profitability
Requirements summary:
- 15+ years in IT delivery, professional services or program management
- Experience leading Project Managers, Delivery Managers or PMO teams
- Proven enterprise-scale implementation or managed services programs
- Experience in CX, contact center, CCaaS, SaaS or managed services
- Strong executive stakeholder and communication skills
- Existing authorization to work in the United States
Tools & skills
Benefits mentioned
Source and dates
Employer career site / ATS feed · smartrecruiters
- Employer posting date
- 2026-10-07
- First seen by our source
- 2026-10-08
- Source record updated
- 2026-10-09
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Director |
| Department | Business operations |
| Experience | 15+ years |
| Manages people | Yes |
| Hours per week | 40 (estimated) |
| Work setting | Home, Client sites |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Perks mentioned | Flexible hours, Relocation assistance |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Miratech
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Helping Visionaries Change the World
Full company description
Miratech helps visionaries to change the world. We are a global IT services and consulting company that brings together global enterprise innovation and start-up innovation. Today we support digital transformation for the largest enterprises on the planet. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. Our culture of Relentless Performance enables over 99% of Miratech’s engagements to succeed by meeting or exceeding scope, schedule and/or budget objectives since our inception in 1989. For additional information about Miratech, please visit www.miratechgroup.com
- LinkedIn followers
- 210,834
- People associated on LinkedIn
- 1,173
- Reported office locations
- 708 3rd Avenue, 6th floor, New York, NY 10017, US
- 18 Karlavägen, Stockholm, Stockholm 114 31, SE
- Technologiezentrum Linth, 2 Spinnereistrasse, Ziegelbrücke, 8866, CH
- 4-12 Regent Street, 6-8 Dartford Road, London, SW1Y 4RG, GB
- Premium Business Center, 6-z Vatslava Havela Blvd., Kyiv, Kyiv 03124, UA
- Sturova 27, Kosice, Kosice 040 01, SK
- 12 Konstruktorska Street, Warsaw, Park Rozwoju 02-673, PL
- Pº Castellana, 114, Esc 1. 6º, Madrid, Madrid 28046, ES
- Business categories
- Outsourcing
- Other recorded names
- Miratech
- Specialties
- Outsourcing
- Software Development
- and Professional Services
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
Miratech helps visionaries to change the world. We are a global IT services and consulting company that brings together global enterprise innovation and start-up innovation. Today we support digital transformation for the largest enterprises on the planet. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that…
| Field | Value |
|---|---|
| Industry | IT Services and IT Consulting |
| Company size | 1,001-5,000 employees |
| Headquarters | New York, NY |
| Organization type | Privately Held |
| Year founded | 1989 |
| Specialties | OutsourcingSoftware Developmentand Professional Services |
| Open jobs on Jobsy | 134 |
| View page |
Company Description
Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization, and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.
Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.
Job Description
We are looking for a Delivery Director, MiraCloud Implementations to lead and assure the successful implementation of MiraCloud solutions, ensuring client satisfaction, operational excellence, timely delivery, and profitability. In this role, you will lead the successful implementation of MiraCloud solutions while ensuring
client satisfaction, operational excellence, timely delivery, and profitability. As Delivery Director, you will lead customer implementation programs while developing and scaling MiraCloud’s project management practice. You will oversee Project Managers, establish delivery governance and implementation standards, and ensure successful customer outcomes across multiple engagements. The role combines delivery leadership, operational excellence, customer relationship management, and people leadership. You will partner closely with Customer Success teams and executive stakeholders to support sustainable growth and delivery excellence.
Responsibilities:
- Lead successful delivery of MiraCloud implementation programs, ensuring customer expectations for scope, quality, timelines, and business outcomes are met.
- Own customer success throughout implementations and build trusted relationships with enterprise stakeholders.
- Establish, scale, and continuously improve MiraCloud’s project management practice, delivery governance, and implementation standards.
- Lead, coach, and develop Project Managers while fostering a culture of accountability, operational excellence, and continuous improvement.
- Ensure delivery performance, resource utilization, and profitability align with contractual, commitments and business objectives.
- Represent MiraCloud in executive-level customer discussions, implementation reviews, and delivery escalations.
- Perform other duties as may reasonably be required in alignment with the purpose of the role.
Qualifications
- 15+ years of experience in IT Delivery, Professional Services, Customer Success, Program Management, Implementations, or related leadership functions.
- Experience leading Project Managers, Delivery Managers, PMO teams, or implementation organizations.
- Proven success managing enterprise-scale customer implementation, transformation, or managed services programs.
- Experience building, scaling, or improving delivery organizations, governance models, PMO practices, and operational processes.
- Experience in CX, Contact Center, CCaaS, SaaS, Professional Services, or Managed Services environments.
- Strong executive-level stakeholder management, customer relationship management, and communication skills.
- Existing authorization to work in the United States; visa sponsorship is not available for this role
Additional Information
We offer:
- Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
- Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program.
- Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
- Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
- Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
- Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
- Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.
* Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.
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