Posted yesterday
Dispatch Coordinator
@ FortisBC
Castlegar, British Columbia
Overview
FortisBC is hiring a full-time temporary Dispatch Coordinator for a four-month term at $50.33 per hour, open until filled. The role schedules field crews, coordinates dispatch orders and the work management tool, and supports managers in the Kelowna region with Kootenay and South Okanagan coverage. Overtime may be required based on operational needs.
Pay:
$50.33 an hour
Responsibilities:
- Coordinate dispatch orders and crew schedules for the Kelowna region
- Manage work order data and dispatch tool requests
- Prepare dispatch reports and identify monthly trends
- Handle customer approvals and miscellaneous account recovery invoicing
- Train contact centre and field staff on dispatch processes
Requirements summary:
- Grade 12 diploma required
- Minimum 2 years electrical utility experience
- Demonstrated resource and scheduling coordination
- Intermediate Word, Excel and Outlook skills
- Working knowledge of SAP, OID, CIS, ArcFM and GTS an asset
Tools & skills
Source and dates
Employer career site / ATS feed · successfactors
- Employer posting date
- 2026-11-08
- First seen by our source
- 2026-11-09
- Source record updated
- 2026-11-09
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Business operations |
| Experience | 2+ years |
| Hours per week | 40 (estimated) |
| Schedule | overtime |
| Travel | air: none · ground: minimal |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Education | High school (required) |
Summary and details written by AI from the posting; the employer’s posting is the authority.
FortisBC
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Energy for a better BC
Full company description
FortisBC is a Canadian-owned company based in British Columbia. We deliver natural gas, electricity and propane safely, affordably and reliably to customers across the province. Together, our more than 2,700 employees meet the energy needs of nearly 1.3 million customers, including 135 cities and towns, and 58 First Nations communities across 150 Traditional Territories. Beyond providing energy, we support the communities where we live and work by investing in grassroots community projects through our Community Investment Program. As an employer, we emphasize occupational health, safety and wellness while striving to attract a spectrum of talent and fostering working environments where multiple perspectives are welcomed and valued. We promote a culture of belonging where employees can connect and grow, reflecting the diversity of the communities where we live and serve. Check our progress to see how we’re striving to ensure safe, affordable and dependable energy infrastructure built for reliability and resilience.
- LinkedIn followers
- 63,175
- People associated on LinkedIn
- 2,371
- Reported office locations
- 16705 Fraser Highway, Surrey, British Columbia V4N 0E8, CA
- 1975 Springfield Road, Kelowna, BC V1Y 7V7, CA
- 1290 Esplanade Ave., Trail, British Columbia V1R 4T2, CA
- Business categories
- Energy & Utilities
- Energy, mining, utilities
- Other recorded names
- FortisBC
- Specialties
- natural gas
- electricity
- propane
- geothermal
- district energy
- energy solutions
- natural gas for transportation
- liquefied natural gas (LNG)
- renewable natural gas
- and compressed natural gas (CNG)
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
FortisBC is a Canadian-owned company based in British Columbia. We deliver natural gas, electricity and propane safely, affordably and reliably to customers across the province. Together, our more than 2,700 employees meet the energy needs of nearly 1.3 million customers, including 135 cities and towns, and 58 First Nations communities across 150 Traditional Territories. Beyond providing energy, we support the…
| Field | Value |
|---|---|
| Industry | Utilities |
| Company size | 1,001-5,000 employees |
| Headquarters | Surrey, British Columbia |
| Organization type | Public Company |
| Specialties | natural gaselectricitypropanegeothermaldistrict energyenergy solutionsnatural gas for transportationliquefied natural gas (LNG)renewable natural gasand compressed natural gas (CNG) |
| Open jobs on Jobsy | 92 |
| View page |
Branch: Electric
Affiliation: IBEW
Employment Status: Full-Time Temporary
Salary: $50.33 Hourly
Short-term Incentive Eligible: No
Workplace Flexibility: No
Temp Duration: 4 months
Posting End Date: Open until filled
As the province’s largest energy provider with more than 100 years of knowledge and experience, we proudly deliver renewable energy, natural gas, electricity and propane to 1.3 million customers.
We're actively seeking new talent to join our mission of of delivering a stronger energy future in B.C. As one of BC's Top Employers with a diverse team of over 2,700 employees, we are committed to a safe and inclusive culture where each of us can connect, belong, and grow. Join us, and together, let's shape a brighter future for B.C.
Position Overview
The Dispatch Coordinator supports & schedules field personnel and coordinates the administration of the work management tool, its orders, worker timelines and work management tool maintenance. This position also provides administrative support to Managers, Supervisors and department personnel.
A Dispatch Coordinator reports to the Operations Manager, Control Center.
Responsibilities
- Assist in planned and unplanned operations, maintenance and construction work requirements on a daily basis.
- Coordinate the dispatch tool and related request forms, including changes and upgrades.
- Identify quality improvement initiatives for dispatch processes and all field orders to proper personnel.
- Coordinate external customer approvals as necessary for completion of work (i.e. high loads, service upgrades, electrical permits, etc.).
- Support to field personnel through the use of the dispatch tool, including; dispatch orders timelines and crew scheduling primarily for the Kelowna region, but including Kootenay and South Okanagan regions.
- Under the direction of the supervisors, foreman and in conjunction with crew leaders, prepare work schedules.
- Create orders including facility locates, retest & compliance meters, Operations service work.
- Manage and enter data associated with work/dispatch order management.
- Provide coaching and training to Trail Contact center, System Control Centre, other dispatch areas and Power Line Technicians as needed to ensure consistent direction and process adoption.
- Responsible for Miscellaneous Accounts Recovery (MAR), invoicing customers for revenue.
- Responsible for various dispatch reports; order volumes, operating metrics, etc.
- Responsible for various Operational GTS requests.
- Identify monthly trends in dispatch and make recommendations to resolve the issues.
Requirements
- Grade 12 Diploma.
- Minimum 2 years Electrical Utility experience.
- Demonstrated ability to coordinate resourcing and scheduling an asset.
- Good working knowledge of Tariff and relevant legislation including rates, terms and conditions an asset.
- Intermediate level computer systems and related programs including Word, Excel and MS Outlook.
- Familiarity of FortisBC geography, technical terms and interdepartmental service level agreements an asset.
- Working knowledge of SAP, OID, CIS, ArcFM, & GTS or associated computer programs an asset.
- Working knowledge of Network Operations tools and equipment an asset.
- Demonstrated written and verbal communication skills.
- Proven decision making and customer service skills.
- Strong team building and relationship development skills.
- Excellent organizational skills, ability to manage a wide variety of tasks simultaneously with close attention to detail and strict timelines.
Additional Information
- Overtime requirements: This role may have overtime requirements based on operational needs
Our engaging workplace offers a wide range of challenging opportunities, while being safe, inclusive, and diverse. We offer a competitive salary and benefits package, while supporting life-long career development. We also encourage volunteerism and nourish the need to give back to your community.
To learn more about the recruitment process with FortisBC, please visit the You’re Applying. What now? page for additional information.
FortisBC acknowledges and respects Indigenous Peoples in Canada, on whose Traditional Territories we all live and work. FortisBC is committed to Reconciliation with Indigenous Peoples and is guided by our Statement of Indigenous Principles.
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