District Manager

Reporting to the Senior Operations Manager, the District Manager plays a vital leadership role in driving operational excellence across their region. In this role, you will partner closely with franchisees to ensure Pizza Nova’s standards of quality, service, and cleanliness are consistently delivered while creating an exceptional customer experience in every store.

As a key representative of the Support Office in the field, you will lead your region in operational performance, team development, staffing, brand standards, and financial success. You will support franchisees in growing their businesses, strengthening their teams, and achieving both regional and organizational goals. Through coaching, collaboration, and strategic guidance, you will help ensure every Pizza Nova location thrives.

Key Accountabilities

• Build strong, trusted partnerships with franchisees through purposeful store visits that drive performance, uncover opportunities, and support business growth.

• Lead with integrity, knowledge, and passion while championing the cultural values of Pizza Nova.

• Ensure team members deliver exceptional customer service while maintaining operational efficiency and adherence to brand standards.

• Coach and support franchisees in executing Pizza Nova’s service strategy and operational best practices.

• Motivate franchisees to develop and implement action plans that achieve operational goals and business objectives, ensuring consistent follow-up and accountability.

• Monitor store environments and key performance indicators across your region to evaluate operational success and identify improvement opportunities.

• Analyze challenges, identify solutions, and proactively address issues that impact business performance or the customer experience.

• Provide hands-on coaching and guidance to franchisees and store teams to strengthen leadership, operational execution, and results.

• Remove operational barriers and drive positive change that enhances both the customer experience and store performance.

• Lead and support all aspects of new restaurant openings, ownership transfers, and franchise development initiatives.

• Act as a key liaison between franchisees and support office departments including Accounting, Marketing, Real Estate, and Store Development.

• Partner with franchisees to establish business goals and financial targets that drive top-line sales and profitability.

• Conduct quality, service, and cleanliness audits to ensure full compliance with Pizza Nova brand standards.

• Ensure all health and safety policies and regulations are consistently followed across the region.

• Coordinate with skilled trades and service providers for equipment repairs, maintenance, and construction projects when required.

Key Qualifications

• Strong organizational and planning skills with the ability to manage multiple priorities.

• Proven operational leadership in a fast-paced customer service environment.

• Highly detail-oriented with strong problem-solving capabilities.

• Exceptional verbal and written communication skills with the ability to influence and build credibility with partners at all levels.

• Proficiency with Microsoft Office (Excel, Word, Outlook, PowerPoint).

• Strong relationship-building and coaching skills.

• Ability to manage confidential and sensitive information with professionalism.

• Minimum 5 years of progressive experience in QSR, retail, or a related industry.

• 1–3 years of experience in a Regional Manager or equivalent leadership role.

• Strong financial acumen with experience analyzing financial reports and P&L statements.

• Experience in business planning and performance management.

• Ability to travel regularly, including occasional overnight travel.

• Valid driver’s license and access to a reliable vehicle.

• Flexible schedule to meet business needs, including evenings and weekends when required.

• Food Handling Certificate.

About Pizza Nova

Founded in 1963, Pizza Nova has grown from a family business into one of Ontario’s most recognized pizza brands, with more than 150 locations serving communities across Southern Ontario.

For more than 60 years, one principle has remained at the heart of the brand: never compromise on quality. From premium ingredients and time-honoured recipes to the care and consistency that goes into every pizza, Pizza Nova is committed to delivering a great experience with every order.

Still family-owned today, Pizza Nova is supported by thousands of team members and franchisees who share a passion for great food, exceptional service, and the communities they serve. It’s a culture built on pride, collaboration, and doing things the right way.

Pizza Nova is also proud to be part of some of Ontario’s most memorable experiences. Through partnerships with organizations such as the Toronto Blue Jays, and a presence at major venues including Rogers Stadium and TD Coliseum, the brand connects with fans and families well beyond its restaurant doors.

Community has always been an important part of the Pizza Nova story. Signature initiatives such as That’s Amore Pizza for Kids Day, supporting organizations including Variety – the Children’s Charity of Ontario, reflect a long-standing commitment to giving back and making a meaningful difference in the communities Pizza Nova calls home.Learn more about our commitment to quality:

https://pizzanova.com/puro-promise/

Interested in Joining the Pizza Nova Team?

If you are passionate about leadership, operational excellence, and helping businesses grow, we would love to hear from you.