Posted 1 hour ago
District Manager - Hamilton
@ Torstar
Hamilton, Ontario
Overview
Metroland Media is hiring a full-time District Manager in Hamilton to oversee home delivery and single-copy circulation performance across the Greater Hamilton area. The role involves hands-on newspaper delivery, coordinating carriers and contractors, and resolving customer service issues, with a valid driver's licence required.
Responsibilities:
- Own delivery performance and route coverage across Greater Hamilton
- Deliver newspapers when required
- Coordinate carriers, contractors, vendors and customer service teams
- Review route data and customer feedback to recommend improvements
- Escalate recurring service, safety and resource issues
Requirements summary:
- High school diploma or equivalent; post-secondary in business or logistics an asset
- One to two years in circulation, distribution, logistics or field operations
- Experience coordinating contractors or route teams preferred
- Strong customer service and conflict-resolution skills
- Valid driver's licence required
Tools & skills
Source and dates
Employer career site / ATS feed · smartrecruiters
- Employer posting date
- 2026-11-09
- First seen by our source
- 2026-11-09
- Source record updated
- 2026-11-09
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Transportation & driving |
| Experience | 1+ years |
| Hours per week | 40 (estimated) |
| Schedule | day, evening, holidays, weekends |
| Travel | air: none · ground: moderate |
| Work setting | Outdoors, Warehouse, Vehicle |
| Position | Sitting and standing |
| Physical demands | physical moderate · computer moderate |
| Languages | English |
| Driver’s licence | required |
| Encouraged to apply | People with disabilities |
| Education | High school (required), College diploma (preferred) |
| Fields of study | Business, Logistics, Operations |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Torstar
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Full company description
Torstar Corporation is a leading Canadian media and data company that aims to help people better understand the world and each other. Built on a long and distinguished history in daily and community newspapers and nationally recognized digital businesses, The Torstar Group of Companies includes The Toronto Star, The Hamilton Spectator, the Waterloo Region Record and other regional daily news brands, as well as 75 community news brands across Ontario with a number of digital properties including eyeReturn, VerticalScope, Homefinder.ca and Save.ca. Our flagship newspaper, the Toronto Star, was founded in 1892, and its website, thestar.com, is now one of the most-visited newspaper sites in the country. Today over 2500 dedicated employees work together to continuously improve how we serve our customers and clients and report on the most important stories affecting people's lives.
- LinkedIn followers
- 8,869
- People associated on LinkedIn
- 176
- Reported office locations
- One Yonge Street, Toronto, Ontario M5E 1P9, CA
- Business categories
- News
- Publishing
- Digital Media
- Other recorded names
- Torstar
- Torstar Corporation
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
Torstar Corporation is a leading Canadian media and data company that aims to help people better understand the world and each other. Built on a long and distinguished history in daily and community newspapers and nationally recognized digital businesses, The Torstar Group of Companies includes The Toronto Star, The Hamilton Spectator, the Waterloo Region Record and other regional daily news brands, as well as 75…
| Field | Value |
|---|---|
| Industry | Newspaper Publishing |
| Company size | 1,001-5,000 employees |
| Headquarters | Toronto, Ontario |
| Organization type | Privately Held |
| Year founded | 1892 |
| Open jobs on Jobsy | 8 |
| View page |
Company Description
Metroland Media is a dynamic media powerhouse, delivering vital news to millions of readers across Ontario. We publish six award-winning daily newspapers – including the Hamilton Spectator and Waterloo Region Record – alongside 27 websites covering communities from Ottawa Valley to Niagara and Parry Sound to Toronto.
We don’t just report the news; we strengthen our communities. Our newsrooms fuse the expertise of our trained journalists with first-party data and local insights, keeping citizens informed on the issues that matter most.
Join us to learn from seasoned journalists and make a real impact in Ontario.
Our Commitment to Diversity We strive to be a leader in building and cultivating an employee community framed around fairness, support and opportunity. We believe that what makes us different, makes a difference. And as a team, the diversity of our backgrounds, interests and experiences is what enriches our work, and our workplaces. We welcome all, and we strive for an inclusive culture that allows individual growth and shared success.
Job Description
The Opportunity
Are you energized by solving problems in real time, building strong working relationships, and keeping delivery operations moving? As District Manager, you will oversee home delivery and single-copy circulation performance within the Greater Hamilton area. You will be required to deliver newspapers when necessary, coordinate route execution, support carriers and contractors, and resolve customer service issues.
You will balance hands-on delivery with service, people, and operational priorities, identifying issues early and taking practical action to keep district operations running smoothly.
What You’ll Do
- Own delivery performance, including route coverage, service quality, and timely issue resolution.
- Deliver newspapers when required.
- Coordinate with carriers, contractors, vendors, customer service teams and distribution leaders to maintain reliable operations.
- Review route data, missed deliveries, customer feedback and operational reports to identify trends and recommend improvements.
- Build a strong understanding of local geography, delivery locations, route conditions and customer needs.
- Support the recruitment, onboarding, communication and performance follow-up of carriers, contractors or delivery partners, as assigned.
- Escalate recurring service issues, safety concerns, resource gaps and customer-impacting risks, with clear recommendations for action.
Qualifications
- High school diploma or equivalent. Post-secondary education in business, logistics, operations or a related field is an asset.
- One to two years of experience in circulation, distribution, delivery, logistics, route management, field operations or a comparable environment.
- Experience coordinating contractors, carriers, route teams or customer service follow-up is preferred.
- Strong customer service, communication, relationship management and conflict-resolution skills.
- Practical problem-solving skills and the judgement to recognize when an issue falls outside standard procedures.
- Excellent organization, geographic awareness and attention to detail.
- Ability to work independently while aligning decisions with service standards, safety expectations and operating priorities.
- A valid driver’s license is required for this role.
Working Conditions
This role combines work in the field, depot, distribution, and remote settings, depending on operational needs. Travel throughout the greater Hamilton area is part of the role. The position will require early mornings, evenings, weekends, holidays, or other variable schedules to support delivery cycles and urgent service issues. Work may involve exposure to traffic, warehouses, outdoor conditions and changing weather, as well as regular keyboarding, screen time, deadline-driven activity and periods of sitting, standing, walking, driving or inspecting delivery locations.
Additional Information
We are committed to providing an inclusive and barrier-free recruitment process ensuring equal access to employment opportunities for candidates, including persons with disabilities. In compliance with Accessibility for Ontarians with Disabilities Act and Ontario Human Rights Code we will endeavour to provide accommodation to persons with disabilities in the recruitment process upon request. If you are selected for an interview and you require accommodation due to a disability during the recruitment process, please notify the hiring manager upon scheduling the interview of your requirements.
This posting is for an existing vacancy. Our Applicant Tracking System (ATS) uses AI for initial screening and assessment; however, all final selection decisions are made by our Hiring Managers.
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