Donations Administrator - Partner Care

Donations Administrator - Partner Care

Title: Partner Care Donations Administrator

Ministry: Partner Care

Location: Abbotsford, BC (Power to Change, NRC)

Reports to: Partner Care Manager

Position type: Administrative, Service

Power to Change’s mission is to help people know Jesus and experience His power to change the world. Do you want to be part of that mission?

About the Team:

Partner Care serves as the donations department of Power to Change. We are an efficient team that excels in handling high donation volumes with precision and care. Through strong communication and teamwork, we adapt quickly to challenges, ensuring seamless processing and a valued donor experience.

About the Role:

As a member of the Partner Care team, you will play an important role in supporting the financial and administrative operations of Power to Change’s donations department. This role requires strong attention to detail, sound judgment, and a commitment to accuracy in donation processing, database administration, and donor support.

The ideal candidate is organized, resourceful, and adaptable, with the ability to learn complex processes quickly, take initiative, and work responsibly with confidential financial and donor information. Related experience is preferred. Familiarity with CRA receipting requirements, Google Workspace, and database systems such as SalesForce is an asset.

In this role, you will be responsible for achieving the following objectives:

Donation Administration and Processing (80%)

• Process daily donations accurately and efficiently, including cash, cheques, credit cards, wire transfers, and online donations.

• Process donations received through various platforms, including CanadaHelps, Benevity, and Charitable Impact.

• Manage donation imports and data integrations, ensuring information is accurately transferred and recorded.

• Manage recurring payment schedules and generate processing files for credit card, EFT, and post-dated cheque transactions.

• Investigate and resolve payment processing issues, including ACH errors, declined transactions, and invalid payment information.

• Maintain accurate donation records, supporting documentation, and audit-ready records in accordance with established procedures.

• Maintain the integrity of the donations database through accurate data entry, timely updates, and consistent data quality practices.

• Work with the Donations Team Coordinator to address processing questions, resolve data entry errors, and assist with training as needed.

• Identify opportunities to improve donation processing procedures, data quality, and overall efficiency.

Donor & Staff Care (20%)

• Respond to donor and staff inquiries by phone and email in a timely, courteous, and professional manner.

• Support the Donations Team Coordinator and other team members with special projects, campaigns, and operational needs.

• Collaborate with the Donations Manager to review, develop, and maintain donation processing policies and procedures.

About You:

• You have a growing, personal relationship with Jesus Christ

• Detail-oriented and accurate, with proven administrative experience.

• Curious and proactive, asking thoughtful questions and demonstrating critical thinking.

• Self-directed and collaborative, able to work independently while contributing to team priorities.

• Comfortable with technology and change, with the ability to quickly learn new systems and adapt to evolving ways of working.

• Process-minded, with the ability to identify opportunities to improve and streamline workflows.

• Analytical and methodical, with strong research and problem-solving skills.

• Highly organized, demonstrating sound judgment and accountability.

• Strong communicator, with excellent interpersonal, written, and verbal communication skills.

• Service-oriented, with a genuine commitment to providing helpful and professional support to donors and colleagues.

What We Offer Our Staff:

• Employer-paid extended health and dental benefits (if 25+ hours a week)

• Group RRSP contribution options with up to 2.5% matching after 1 year of employment

• Access to our Employment Assistant Program (EAP) (if 25+ hours a week)

• Paid vacation

• Mentorship opportunities

• Weekly Chapel services

• Semi-annual Day of Prayer participation

• Discounts at our Resource Centre

We thank all applicants for their interest in Power to Change; however, only candidates who closely match the requirements will be contacted directly. Power to Change requires that all staff have a pre-existing belief and demonstration of lifestyle as outlined in the P2C Code of Conduct and Statement of Faith and abide by the biblical principles outlined in these documents.

Candidates who are selected may be required to complete a background check.

To view more career opportunities at Power to Change, please visit www.p2c.com/careers.

The mission of Power to Change is to further the movements of Christian evangelism and discipleship. All Power to Change staff members and volunteers work collectively to further this overall religious mission. The successful candidate for this position must have a pre-existing belief and demonstration of lifestyle as outlined in the Power to Change Code of Conduct and Statement of Faith. The successful candidate must agree to, sign and, in all good conscience abide by the biblical principles outlined by these documents. It is a prerequisite of employment at Power to Change that any and all staff members and volunteers sign and abide by these documents throughout their course of involvement at Power to Change. For a copy of the Code of Conduct and Statement of Faith, please contact Human Resources.