Dual Rate Security Guard/Supervisor

Job Overview

This is a great opportunity to join ACE Casinos as a Dual-Rate Security Guard/Supervisor based in Calgary. We are looking for a dependable, calm, and team-oriented individual who can perform frontline security guard duties while also stepping into occasional supervisory responsibilities as operational needs require. In this transitional role, the successful candidate will continue working alongside peers while gaining leadership experience through acting supervisor shifts, supporting a safe, secure, and service-focused casino environment.

Scheduling is based on operational requirements and requires availability for days, nights, weekdays, weekends, and holidays. When acting as Supervisor, shifts may follow a rotational pattern designed to provide experience across day, night, and weekend operations.

Example rotational schedule: Day 1–2: Day shifts, 6:00 AM – 6:00 PM; Day 3–4: Night shifts, 6:00 PM – 6:00 AM; Day 5–8: Days off. This 8-day cycle then repeats.

Responsibilities and Duties

On Regular Shifts — Guard Duties

· Patrol the casino property and maintain consistent visibility in and around the casino.

· Promote positive, friendly, discreet, and professional customer service for all guests and staff.

· Answer inquiries and assist patrons when and where possible.

· Maintain constant vigilance to help ensure the safety of patrons, staff, company property, and assets.

· Communicate clearly with team members and on-shift supervisors to identify and report suspicious activities, individuals, misconduct, or safety concerns.

· Respond to security incidents, medical emergencies, or behavioral incidents in a timely and professional manner.

· Actively participate in the removal of individuals deemed undesirable, disruptive, or under the influence.

· Provide escorts for patrons and staff to and from the casino upon request.

· Implement fire alarm, bomb threat, robbery, and evacuation protocols when required.

· Complete detailed written reports, incident reports, logs, and occurrence documentation accurately and neatly.

· Ensure irregular, unusual, suspicious, or illegal activities are controlled and reported.

· Safeguard confidential information and exercise due care to prevent improper disclosure or use.

· Maintain and promote good public relations and communication with casino patrons and staff.

· Complete Pit Checks to ensure table boxes are distributed to appropriate tables and properly reset and locked by count room staff.

· Follow good OH&S practices and comply with all company rules, regulations, policies, and procedures.

· Ensure money, chips, company property, and assets are kept safe and secure.

· Execute all duties in a positive and professional manner.

When Acting as Supervisor — As Needed

· Coordinate the security response during medical, behavioral, safety, or operational incidents.

· Support, coach, and give clear direction or feedback to guards on shift when needed.

· Liaise with Surveillance, Operations, department managers, and other leadership partners.

· Monitor shift coverage, radio discipline, team accountability, and general adherence to security standards.

· Ensure safety, service, and professionalism expectations are met throughout the shift.

We’re Looking for Someone Who

· Remains calm and confident in fast-moving or high-pressure situations.

· Can lead respectfully without creating distance from the team.

· Gives clear direction and feedback when acting in a leadership role.

· Wants to grow professionally and is open to coaching and feedback.

· Can shift between team members and acting supervisor without friction.

Education, Experience, and Requirements

· 1–3 years of prior security guard experience.

· Excellent attendance and a consistent track record of professionalism.

· Comfortable stepping into a leadership role when requested.

· Able to work a rotational schedule, including days, nights, weekends, and holidays.

· Physically capable of lifting up to 50 lbs, completing extended patrols, and assisting with snow removal or other urgent physical tasks.

· AGLC Registration.

· AGLC ProTect.

· AGLC ProServe.

· AGLC Reel Facts VLT employee training.

Why Apply?

· Gain real leadership experience in a live casino environment.

· Receive direct mentorship from the Security Manager and existing supervisors.

· Build exposure to scheduling, coaching, team development, and shift accountability.

· Receive priority consideration for future full-time supervisor opportunities.