Posted yesterday
Duty Manager
@ Coast Hotels
Chilliwack, British Columbia
Overview
Coast Hotels is hiring a Duty Manager at Coast Chilliwack Hotel by APA to lead daily Front Office operations and team performance. The role covers shift leadership, Front Desk supervision, staff coaching and guest service recovery. The posting mentions competitive wages, extended health and dental benefits, and flexibility for weekends and holidays.
Responsibilities:
- Lead shifts and provide operational support
- Supervise Front Desk operations and team members
- Coach and develop team members
- Resolve guest concerns and service recovery
- Monitor service standards and compliance
Requirements summary:
- Hospitality management education or related field, or 4+ years hospitality experience
- Previous Front Desk or hospitality experience
- Excellent guest service and communication skills
- Strong organizational and problem-solving abilities
- Ability to remain calm under pressure
- Flexibility to work weekends and holidays
Source and dates
Employer career site / ATS feed · dayforce-feed
- Employer posting date
- 2026-11-12
- First seen by our source
- 2026-11-13
- Source record updated
- 2026-11-13
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Business operations |
| Experience | 4+ years |
| Manages people | Yes |
| Schedule | holidays, weekends |
| Travel | air: none · ground: none |
| Work setting | Hospital or clinic |
| Position | Sitting and standing |
| Physical demands | physical low · computer moderate |
| Education | College diploma (preferred) |
| Fields of study | Hospitality management |
| Perks mentioned | Employee discount, Paid training |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Coast Hotels
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Refreshingly Local™
Full company description
Ready to change your perspective? Coast Hotels turns the standard hotel concept on its head, with one-of-a-kind properties and a Refreshingly Local™ attitude for everyone who wants to experience a destination the way locals do. Discover our collection of over 49 hotels in Canada and the USA, each as unique and varied as its location, with a style, personality, and sense of place all its own, while delivering exceptional value and an unmatched dedication to our guests, backed by our innovative Coast Rewards loyalty program. Visit www.coasthotels.com or call 1.800.716.6199. Please note: Our LinkedIn inbox is not monitored 24/7. If you have a guest inquiry, our Central Reservations team would be happy to help at 1.800.716.6199 during regular business hours. Looking to join our team? We don’t process job applications here, but you can check out all our current openings and apply at www.coasthotels.com/careers.
- LinkedIn followers
- 10,944
- People associated on LinkedIn
- 455
- Reported office locations
- 700- 535 Thurlow Street, Vancouver, BC V6E 3L2, CA
- 1301 6th Ave, Seattle, Washington 98101, US
- Business categories
- Resorts
- Hospitality
- Hotel
- Tourism
- Other recorded names
- Coast Hotels
- Specialties
- hotels
- resorts
- accommodations
- tourism
- and food & beverage
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
Ready to change your perspective? Coast Hotels turns the standard hotel concept on its head, with one-of-a-kind properties and a Refreshingly Local™ attitude for everyone who wants to experience a destination the way locals do. Discover our collection of over 49 hotels in Canada and the USA, each as unique and varied as its location, with a style, personality, and sense of place all its own, while delivering…
| Field | Value |
|---|---|
| Industry | Hospitality |
| Company size | 1,001-5,000 employees |
| Headquarters | Vancouver, BC |
| Organization type | Privately Held |
| Year founded | 1972 |
| Specialties | hotelsresortsaccommodationstourismand food & beverage |
| Open jobs on Jobsy | 9 |
| View page |
At Coast Hotels, we believe our Ambassadors (employees) are at the heart of creating refreshingly local exceptional guest experiences. We are proud to live our core values by fostering an inclusive workplace where diverse perspectives and backgrounds strengthen our team, our service, and our connection to the communities we serve.
Your next career move comes with travel perks. Enjoy exclusive Ambassador hotel discounts at Coast Hotels and APA Hotels while building your career with a company that invests in its people.
We're looking for a Duty Manager who will lead by example and support daily Front Office operations.
You will contribute to the overall success of the hotel by ensuring exceptional guest service, operational efficiency, and team performance at Coast Chilliwack Hotel by APA.
What Makes This Role Exciting?
- Earn competitive wages and enjoy extended health and dental benefits.
- Gain valuable leadership experience.
- Coach and develop team members.
- Play a key role in enhancing guest satisfaction.
- Help drive operational excellence across the hotel.
What You'll Do
- Education in hospitality management or a related field, experience in the hospitality industry, or a combination of both.
- Supervise Front Desk operations and team members.
- Lead shifts and provide operational support.
- Assist with training, coaching, and employee development.
- Resolve guest concerns and service recovery situations.
- Monitor service standards and operational procedures.
- Support scheduling and daily task assignments.
- Ensure compliance with hotel policies and procedures.
- Assist with reporting and administrative tasks.
- Collaborate with other departments to achieve operational goals.
- Perform other duties as assigned.
What You Bring
- Education in hospitality management or a related field, 4 plus years in experience in the hospitality industry, or a combination of both.
- Previous Front Desk or hospitality experience.
- Leadership or supervisory experience is an asset.
- Excellent guest service and communication skills.
- Strong organizational and problem-solving abilities.
- Ability to remain calm under pressure.
- Team-building and coaching skills.
- Flexibility to work various shifts, including weekends and holidays.
- Commitment to delivering exceptional guest experiences.
Coast Hotels offers a variety of benefits, including competitive wages & benefits, employee discounts, training & development, career advancement opportunities & more!
Coast Hotels is committed to creating an inclusive and accessible workplace for all candidates and Ambassadors.
If you require accommodation during the hiring process, please let us know.
Coast Hotels would like to thank all interested applicants
Only those selected for an interview will be contacted
NO PLACE LIKE COAST !
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