Employee Services & Relations Specialist

Overview Si ce poste est situé au Canada, veuillez visiter notre site français à l’adresse suivante : https://careerscafr-kmbskonicaminolta.icims.com/jobs et rechercher le numéro d’emploi indiqué ci-dessus afin de consulter cette offre d’emploi en français. The Employee Services & Relations Specialist delivers exceptional HR support and program execution to employees and managers while fostering a positive and compliant workplace environment. This role serves as a trusted resource for HR inquiries and employee relations matters. The specialist contributes to operational excellence by identifying process improvements, maintaining accurate employee data, promoting consistent HR practices, and partnering with HR Centers of Excellence, HR Business Partners, and leadership to enhance the employee experience. Responsibilities Employee Services & HR Support: Maintain expert-level knowledge of HR programs, policies, processes, procedures, and service offerings to respond to employee and manager inquiries through multiple channels and provide guidance on HR-related matters. Provide centralized HR shared services support by processing and administering a variety of HR transactions, including onboarding, employee data changes, HRIS maintenance, document requests, employment verification/forms, benefits administration, payroll processing, performance-related documentation, and offboarding activities. Assist in resolving complex employee and manager issues, applying problem-solving and root cause analysis skills, collaborating with subject matter experts as needed, and recommending solutions and best practices aligned with company policies and procedures. Route inquiries and requests to appropriate Centers of Excellence when specialized support or additional expertise is required. Maintain accurate and confidential employee records, HR documentation, standard operating procedures, and policy updates in compliance with company policies and applicable legal requirements. Support the implementation, enhancement, standardization, automation, and continuous improvement of HR policies, processes, procedures, and service delivery models in partnership with HR Centers of Excellence. Identify operational issues, risks, and opportunities for improvement proactively, escalating concerns appropriately and recommending process improvements that enhance efficiency, accuracy, and employee experience. Plan, coordinate, and execute special projects and initiatives, including system implementations, acquisitions and integrations, process improvement efforts, internal communications, and cross-functional committees. Serve as a recognized HR subject matter expert, providing guidance and support to employees, managers, HR partners, and leadership while exercising independent judgment in all but the most complex situations. Serve as primary contact for French translation needs within HR Employee Relations/Compliance: Assist with case intake, notetaking, and managing documentation for Employee Relations cases and investigations. Assist with data collection and data management for audit or compliance related processes and tasks. Other Duties/Projects As assigned Qualifications Bachelor's Degree in Human Resources, Business Administration, or a related field preferred One to two years of experience in Human Resources, Employee Relations, Employee Services, Shared Services, or a related HR function Fluent bilingual proficiency in French and English (spoken and written) is required, with the ability to effectively communicate with employees, managers, and stakeholders in both languages. Experience supporting employees and managers in a customer-focused HR environment. Strong understanding of employee relations principles, employment laws, and HR best practices. Proficiency with HR technology systems and the ability to adapt to enterprise platforms such as HRIS, ATS, ERP, CRM, and case management systems. Experience with HR Acuity is a plus. Excellent interpersonal, communication, and conflict resolution skills. Strong customer service orientation with empathy and professionalism. Proven ability to maintain confidentiality and manage sensitive matters. Strong analytical, organizational, and problem-solving skills. Ability to work independently and collaboratively within a team environment About Us This posting reflects an existing vacancy that we are actively recruiting for. About Konica Minolta Konica Minolta Business Solutions' (Konica Minolta) journey started more than 150 years ago, with a vision to see and do things differently. The company partners with clients to Give Shape to Ideas by supporting their digital transformation through its expansive Intelligent Connected Workplace portfolio. Its business technology offerings include IT Services, intelligent information management, video security solutions and managed print services, as well as office technology and industrial and commercial print solutions. 2025 marks Konica Minolta’s 20th anniversary in production print, for which it celebrates "20 Years of Excellence, Innovation and Impact,” and continues to lead the way in digital commercial printing. This year also commemorates 20 years of Konica Minolta’s bizhub brand. Over the past two decades, the bizhub series has revolutionized office technology and redefined how businesses operate. It has continuously evolved to meet the needs of modern workplaces, fueled by advances in technology and a commitment to innovation. Konica Minolta is proud to be ranked on the Forbes 2025 America's Best Large Employers list, included on CRN’s MSP 500 list numerous times; recognized as the #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys for eighteen consecutive years and presented with Keypoint Intelligence’s BLI 2025 and 2021 A3 Line of The Year and BLI 2021-2023 Most Color Consistent A3 Brand Awards for its bizhub One i-Series. For more information, please visit Konica Minolta online and follow it on Facebook, YouTube, LinkedIn and Twitter. Konica Minolta operates on a North American Shared Services model, which aligns cross-border priorities and enhances delivery to its field organization. This combines service functions in the U.S. and Canada, ultimately providing more resources to support areas such as sales administration, logistics and supply chain, marketing, product planning, finance, IT, HR and legal. Salary Disclaimer Konica Minolta is committed to transparent and equitable compensation practices. Our pay structure is designed to support employee growth, allowing individuals to progress through the salary range as they advance in their role. Actual base pay offered will vary based on a candidate’s skills, experience, job‑related knowledge, geographic location, and specific business needs. Compensation Range: CAD $55,183.38 - CAD $79,327.00 Yr. annually. AI Disclosure Konica Minolta Business Solutions (Canada) Ltd., or its authorized third-party contractors, may employ Artificial Intelligence technologies to support elements of the recruitment process. Notwithstanding this, Applications are reviewed by our recruitment team, who always make the final hiring decision. Benefits and employee perks: Comprehensive health coverage plan that includes medical, dental and vision Life insurance, disability and wellness programs Tuition Reimbursement Program Vacation, Paid Personal Time and Sick days Matching RRSP contribution Employee Discounts Employee and Family Assistant Program EOE Statement Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law. Konica Minolta Business Solutions, U.S.A., Inc and Konica Minolta Business Solutions (Canada) Ltd. are equal opportunity employers.
Employee Services & HR Support: Maintain expert-level knowledge of HR programs, policies, processes, procedures, and service offerings to respond to employee and manager inquiries through multiple channels and provide guidance on HR-related matters. Provide centralized HR shared services support by processing and administering a variety of HR transactions, including onboarding, employee data changes, HRIS maintenance, document requests, employment verification/forms, benefits administration, payroll processing, performance-related documentation, and offboarding activities. Assist in resolving complex employee and manager issues, applying problem-solving and root cause analysis skills, collaborating with subject matter experts as needed, and recommending solutions and best practices aligned with company policies and procedures. Route inquiries and requests to appropriate Centers of Excellence when specialized support or additional expertise is required. Maintain accurate and confidential employee records, HR documentation, standard operating procedures, and policy updates in compliance with company policies and applicable legal requirements. Support the implementation, enhancement, standardization, automation, and continuous improvement of HR policies, processes, procedures, and service delivery models in partnership with HR Centers of Excellence. Identify operational issues, risks, and opportunities for improvement proactively, escalating concerns appropriately and recommending process improvements that enhance efficiency, accuracy, and employee experience. Plan, coordinate, and execute special projects and initiatives, including system implementations, acquisitions and integrations, process improvement efforts, internal communications, and cross-functional committees. Serve as a recognized HR subject matter expert, providing guidance and support to employees, managers, HR partners, and leadership while exercising independent judgment in all but the most complex situations. Serve as primary contact for French translation needs within HR Employee Relations/Compliance: Assist with case intake, notetaking, and managing documentation for Employee Relations cases and investigations. Assist with data collection and data management for audit or compliance related processes and tasks. Other Duties/Projects As assigned
Bachelor's Degree in Human Resources, Business Administration, or a related field preferred One to two years of experience in Human Resources, Employee Relations, Employee Services, Shared Services, or a related HR function Fluent bilingual proficiency in French and English (spoken and written) is required, with the ability to effectively communicate with employees, managers, and stakeholders in both languages. Experience supporting employees and managers in a customer-focused HR environment. Strong understanding of employee relations principles, employment laws, and HR best practices. Proficiency with HR technology systems and the ability to adapt to enterprise platforms such as HRIS, ATS, ERP, CRM, and case management systems. Experience with HR Acuity is a plus. Excellent interpersonal, communication, and conflict resolution skills. Strong customer service orientation with empathy and professionalism. Proven ability to maintain confidentiality and manage sensitive matters. Strong analytical, organizational, and problem-solving skills. Ability to work independently and collaboratively within a team environment