Posted 25 months ago
Facilities Coordinator
@ Ainsworth
Canada
Overview
Ainsworth is hiring a Facilities Coordinator to handle client calls and emails about site service and daily operations. The role involves logging and managing work orders in a CMMS, tracking SLA commitments, and coordinating field technicians and sub-contractors. The posting states full-time work with flexible hours as required, competitive pay, and on-site work with hybrid options where applicable.
Responsibilities:
- Receive and respond to client calls and emails about site service
- Create and manage work orders in CMMS and client platforms
- Monitor SLA commitments and escalate at-risk work orders
- Contact appropriate people for urgent and emergency requests
- Support field technicians and coordinate sub-contractors
Requirements summary:
- 1 to 3 years of customer service or support experience
- College or university graduate or equivalent work experience
- Proficiency with computers, CRM software and strong typing
- Exceptional verbal and written communication and active listening
- Experience in HVAC or building automation is an asset
Tools & skills
Benefits mentioned
Source and dates
Employer career site / ATS feed · jobvite
- Employer posting date
- 2024-10-15
- First seen by our source
- 2026-10-11
- Source record updated
- 2026-10-11
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Experience | 1+ years |
| Hours per week | 40 (estimated) |
| Schedule | day, evening |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Background checks | criminal record |
| Education | Bachelor’s degree (preferred) |
| Perks mentioned | Generous paid time off, Performance bonus, Employee discount, Wellness |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Ainsworth
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Full company description
Our customers depend on their buildings, industrial assets, processes, and energy management, to help them meet competitive challenges. For over 75 years, customers across Canada and the United States have relied on Ainsworth as their single source partner for installing and keeping their assets safe, effective, and energy efficient. ERCA/EAS #7001379
- LinkedIn followers
- 33,587
- People associated on LinkedIn
- 1,773
- Reported office locations
- 131 Bermondsey Road, Toronto, Ontario M4A1X4, CA
- 3392 Wonderland Rd S, London, Ontario N6L 1A8, CA
- 100-2588 27 St NE, Calgary, Alberta, CA
- 3680 E 2nd Ave, Vancouver, British Columbia V5M 0A4, CA
- 18220-102 Edmonton Ave, Castor, Alberta T5S 1S7, CA
- 203 Lynndale Ct, Mechanicsburg, Pennsylvania 17050, US
- 131 Illsley ave, Dartmouth, Nova Scotia B3B 1T1, CA
- 3718 Mitchelmore Ave, Saskatoon, Saskatchewan S7P 0B9, CA
- 1560 McDonald St, Regina, Saskatchewan S4N 6M6, CA
- 766 Pandora Ave E, Winnipeg, Manitoba R2C 4S2, CA
- 1200 Avenue McGill Collège, Montreal, Quebec H3B 4G7, CA
- 1930 Rue Onésime-Gagnon, Montreal, Quebec H8T 3M6, CA
- 10 Centre Dr, Monroe, New Jersey 08831, US
- 185A St, Surrey, British Columbia V3S 7A4, CA
- 3057 Barons Rd, Nanaimo, British Columbia V9T 3Y6, CA
- 759 Evett St, Sarnia, Ontario N7S 5N3, CA
- 880 Farewell St, Oshawa, Ontario L1H 6N6, CA
- 1510 Old Falconbridge Rd, Greater Sudbury, Ontario P3A 4N8, CA
- 5536 Eglinton Ave W, Mississauga, Ontario M9C 5K5, CA
- 69 Auriga Dr, Nepean, Ontario K2E 7Z2, CA
- 17400 SW Upper Boones Ferry Rd, Durham, Oregon 97224, US
- 1515 E Kirby St, Detroit, Michigan 48211, US
- 24300 Southfield Rd, Southfield, Michigan 48075, US
- 1375 Rue Frank-Carrel, Québec, Quebec G1N 2E7, CA
- 860 Denison St, Markham, Ontario L3R 4H1, CA
- 11600 Crossroads Circle, Middle River, Maryland 21220, US
- 83-40 N 72nd Dr, Queens , Arizona 11385, US
- 13162 SE 32nd St, Bellevue, Washington 98005, US
- Business categories
- Service Industry
- Mechanical Engineering
- Heating, Ventilation, and Air Conditioning (HVAC)
- Commercial
- Other recorded names
- Ainsworth Inc
- Specialties
- Technical trade services
- Energy Conservation & Demand Management
- IT infrastructure solutions
- Emergency Technical Service
- HVAC Sales and Service and more
- Services techniques spécialisés
- Économies d'énergie et gestion de la demande
- Service technique d'urgence
- Vente et service de CVCA
- and Solutions d'infrastructure informatique
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
Our customers depend on their buildings, industrial assets, processes, and energy management, to help them meet competitive challenges. For over 75 years, customers across Canada and the United States have relied on Ainsworth as their single source partner for installing and keeping their assets safe, effective, and energy efficient. ERCA/EAS #7001379
| Field | Value |
|---|---|
| Industry | Facilities Services |
| Company size | 1,001-5,000 employees |
| Headquarters | Toronto, Ontario |
| Organization type | Privately Held |
| Specialties | Technical trade servicesEnergy Conservation & Demand ManagementIT infrastructure solutionsEmergency Technical ServiceHVAC Sales and Service and moreServices techniques spécialisésÉconomies d'énergie et gestion de la demandeService technique d'urgenceVente et service de CVCAand Solutions d'infrastructure informatique |
| Open jobs on Jobsy | 182 |
| View page |
If you thrive in a team-oriented workplace that challenges your skills, to drive your career development, embraces diversity and rewards innovation, with competitive pay and great employee programs, join the Ainsworth (a GDI company) team today!
Position Summary:
We are excited that you stopped and are reading our job description and hope you will apply. At Ainsworth, our customers are our top priority. As the Facilities Coordinator you will believe in high-quality customer experiences. Using phone calls and emails as your everyday working tools, you will be there to listen, support and problem solve our Ainsworth clients’ requests. We are looking for candidates who enjoy a challenging workday and who love helping customers. Are you someone who cares about people? Do you like to problem solve and come up with effective solutions for clients? How about building new skills and taking on a challenge? If so, we would love to hear from you.
Responsibilities:
- Receive calls or emails requests from clients for various reasons related to service or daily operations of their sites.
- Responding efficiently and accurately to caller, explaining possible solutions and ensuring that clients feel supported and valued.
- Engaging in active listening with callers, confirming or clarifying information.
- Develop and maintain an understanding and working knowledge of our CMMS computerized maintenance management systems
- Create and complete work order requests on all incoming calls and email requests.
- Manage Work Order requests, close outs from client platforms to ensure SLA requirements are met.
- Contact appropriate individuals for urgent and emergency requests to ensure requests are handled in a timely manner
- Monitor the SLA commitments on all work orders and if the SLA is at risk or will not be achieved, they will raise the issue with the appropriate department.
- Adhere to the Company’s Quality System operating procedures.
- Perform other duties as assigned by Management.
- Support field technicians and staff
- Coordinate sub-contractors
Qualifications:
- 1-3 years of previous experience in a customer service/support role
- College/university graduate or equivalent work experience
- Professional, self-starter with the ability to assume additional responsibilities and work flexible hours as required
- Exceptional customer service, active listening, verbal and written communication skills, professional phone voice.
- Understanding of company products, services, and policies.
- Proficiency with computers, especially with CRM software, and strong typing skills.
- Ability to ask prying questions and diffuse tense situations.
- Experience working in HVAC/Building Automation industry or a related field is an asset.
- Must complete criminal record check
- Language - English
Why work at Ainsworth (a GDI company)?
Ainsworth (a GDI company) is growing at an unprecedented rate and to help attract and retain top talent, we provide benefits on your first day with us. We offer a wide variety of benefits including the following:
Benefits: Comprehensive health, dental and medical benefits, including wellness supports and generous vacation
Rewards: Service milestones and peer recognition plus Employee Discounts and Incentives
Flexibility: Hybrid working models, where applicable
Diversity: An inclusive organization that embraces diversity and belonging; work in a great team atmosphere with future potential for promotion within company
While we appreciate all applications we receive, we advise that only candidates under consideration will be contacted.
Ainsworth (a GDI company) is committed to building a diverse and inclusive workplace. Qualified designated group members are encouraged to apply as any reasonable accommodation of qualifications will be considered as per our Accommodation Policy, available upon request.
Ainsworth (a GDI company) is an integrated multi-trade company, offering end-to-end services and solutions for all asset maintenance and refurbishment requirements of our customers. We are continually striving to create better and more advanced products as well as provide the highest quality service. We are rapidly growing and need talented professionals to help drive our vision at becoming the best multi-trade company in the country! Join us…. Make a difference.
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