Posted 4 months ago
FOH Manager
@ August 8
Overview
August 8 is hiring a FOH Manager to lead the front-of-house team, including hosts, servers and bartenders, and oversee the guest experience. The role covers training, scheduling, performance, guest concerns and coordination with the kitchen and management.
Responsibilities:
- Supervise and lead hosts, servers and bartenders
- Develop and deliver staff training programs
- Manage scheduling, attendance and performance evaluations
- Handle guest inquiries, concerns and feedback
- Coordinate with kitchen and management, monitor supplies
Requirements summary:
- Proven supervisory experience in hospitality or food service
- Strong front-of-house and customer service knowledge
- Excellent communication and interpersonal skills
- Familiarity with scheduling software and POS systems
- Food safety certification preferred
- Bilingual English and French preferred
Tools & skills
Source and dates
Employer career site / ATS feed · adp
- Employer posting date
- 2026-07-15
- First seen by our source
- 2026-10-08
- Source record updated
- 2026-11-02
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Business operations |
| Manages people | Yes |
| Travel | air: none · ground: none |
| Work setting | Store, Restaurant or kitchen |
| Position | Sitting and standing |
| Physical demands | physical moderate · computer moderate |
| Languages | English, French |
| Licences & certifications | Food safety certification |
| Education | College diploma (preferred), Bachelor’s degree (preferred) |
| Fields of study | Hospitality Management |
Summary and details written by AI from the posting; the employer’s posting is the authority.
August 8
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Bringing together the best of Cantonese dim sum and Japanese culinary tradition.
Full company description
August 8 is an all-you-can-eat restaurant chain that brings together the finest aspects of Cantonese-style dim sum and Japanese sushi to the local community. August 8 was originally established in 2008 where its first location opened in downtown Hamilton, Ontario. As a new concept of dining, it was recognized as the first restaurant of its kind in the area to bring the finest aspects of both Cantonese-style dim sum & Japanese cuisine. The name “August” represented a new restaurant concept for its time and expressed the future vision of the company; the “8” next to August was simply the brand logo (a reinterpretation of “August” in Chinese characters). During the restaurant’s booming popularity, many customers would refer to “August” as “August 8” and many years later, that name would transform a once small restaurant into the brand it is today. The heritage of August 8 truly lies in its customers’ loyalty. As its name emerged as a simple error and has since remained unchanged; a restaurant named by its following.
- LinkedIn followers
- 163
- People associated on LinkedIn
- 75
- Reported office locations
- 1066 UPPER JAMES ST, Hamilton, Ontario L9C 3A9, ca
- 835 Paramount Dr, Stoney Creek, Ontario L8J 0B4, CA
- 1 Wilson St, Hamilton, Ontario L8R 1C4, CA
- 834 Brant St, Burlington, Ontario L7R 2J5, CA
- 331 Spadina Ave, Toronto, Ontario M5T 2E9, CA
- 10 Lebovic Ave, Scarborough, Ontario M1L 4V9, CA
- 25 Peel Centre Dr, Brampton, Ontario L6T 3R5, CA
- Other recorded names
- August 8
- Profile identifies a recruitment agency
- No
August 8 is an all-you-can-eat restaurant chain that brings together the finest aspects of Cantonese-style dim sum and Japanese sushi to the local community. August 8 was originally established in 2008 where its first location opened in downtown Hamilton, Ontario. As a new concept of dining, it was recognized as the first restaurant of its kind in the area to bring the finest aspects of both Cantonese-style dim sum…
| Field | Value |
|---|---|
| Industry | Restaurants |
| Company size | 51-200 employees |
| Headquarters | Hamilton, Ontario |
| Organization type | Public Company |
| Year founded | 2008 |
| Open jobs on Jobsy | 24 |
| View page |
About the Role:
The Front of House (FOH) Manager plays a pivotal role in ensuring an exceptional guest experience by overseeing all front-of-house operations within the establishment. This position requires managing staff, coordinating daily activities, and maintaining high standards of customer service to foster a welcoming and efficient environment. The FOH Manager is responsible for training, scheduling, and motivating the team to deliver consistent and outstanding service. Additionally, this role involves collaborating with kitchen and management teams to ensure seamless communication and operational flow. Ultimately, the FOH Manager drives customer satisfaction, operational excellence, and contributes to the overall success and reputation of the business.
Minimum Qualifications:
- Proven experience in a supervisory or managerial role within the hospitality or food service industry.
- Strong knowledge of front-of-house operations and customer service best practices.
- Excellent communication and interpersonal skills.
- Ability to manage and motivate a diverse team in a fast-paced environment.
- Familiarity with scheduling software and point-of-sale (POS) systems.
Preferred Qualifications:
- Post-secondary education in Hospitality Management or a related field.
- Experience working in a high-volume restaurant or similar establishment.
- Certification in food safety and workplace health and safety standards.
- Bilingual abilities, particularly in English and French, to better serve diverse clientele.
- Proficiency with advanced restaurant management software and analytics tools.
Responsibilities:
- Supervise and lead front-of-house staff including hosts, servers, and bartenders to ensure smooth daily operations.
- Develop and implement training programs to enhance team performance and customer service standards.
- Manage staff scheduling, attendance, and performance evaluations to maintain optimal coverage and productivity.
- Handle guest inquiries, concerns, and feedback promptly and professionally to ensure a positive dining experience.
- Coordinate with kitchen and management teams to align service delivery and resolve any operational issues.
- Monitor inventory levels of front-of-house supplies and collaborate with procurement to maintain stock.
- Ensure compliance with health, safety, and sanitation regulations within the front-of-house area.
- Analyze customer service metrics and implement improvements to enhance overall guest satisfaction.
Skills:
The FOH Manager utilizes strong leadership and communication skills daily to guide and inspire the front-of-house team, ensuring each member understands their role in delivering excellent customer service. Organizational skills are essential for managing schedules, coordinating with other departments, and maintaining operational flow. Problem-solving abilities are frequently applied to address guest concerns and resolve conflicts efficiently. Technical skills, including familiarity with POS systems and scheduling software, support accurate order processing and staff management. Additionally, knowledge of health and safety regulations ensures the environment remains compliant and safe for both guests and employees.
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