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Posted 4 hours ago

Front Office Night Manager

@ AccorHotel

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Whistler, British Columbia

On-siteFull-time
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SIGNALS

Overview

Fairmont Chateau Whistler is hiring a Front Office Night Manager to lead, train and recognize the overnight front office team and keep guest service exceptional. The role covers policies across the front desk, security, reservations, guest services, health club, housekeeping and night audit, plus balancing daily accounts with Accounting. The posting states a full-time permanent position at $65,000 to $69,000 gross annually and requires legal eligibility to work in Canada.

Responsibilities:

  • Lead, train and recognize the overnight front office team
  • Coordinate pre-shift logs, emails and departmental meetings
  • Complete end-of-day reports and balance day accounts
  • Maintain daily transaction records and post adjustments
  • Handle guest complaints efficiently

Requirements summary:

  • Minimum one year proven supervisory experience
  • Passion for guest service
  • Excellent written and verbal communication
  • Strong interpersonal and leadership skills
  • Hospitality management degree or diploma is an asset
  • Hotel loyalty program experience is an asset

Tools & skills

Hotel loyalty program
Source and dates

Employer career site / ATS feed · smartrecruiters

Employer posting date
2026-11-09
First seen by our source
2026-11-09
Source record updated
2026-11-09

These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.

Job details

SeniorityManager
DepartmentCustomer service
Management experience1+ years
Manages peopleYes
Hours per week40 (estimated)
Scheduleovernight
Travelair: none · ground: none
Work settingHospital or clinic
PositionSitting and standing
Physical demandsphysical low · computer moderate
LanguagesEnglish
EducationCollege diploma (preferred)
Fields of studyHospitality Management
Perks mentionedEmployee discount, Free or discounted meals

Summary and details written by AI from the posting; the employer’s posting is the authority.

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AccorHotel

Saved company profile

Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.

Full company description

We are Accor We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world. We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts. Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.

LinkedIn followers
2,542,950
People associated on LinkedIn
98,406
Reported office locations
  • 82 rue Henri Farman, Issy-les-Moulineaux, Paris Region 92130, FR
  • 82 Rue Henry Farman, Issy-les-Moulineaux, IdF 92130, FR
  • 14, Jalan Jend. Sudirman, Jakarta Pusat, Jakarta 10220, ID
  • Av. Doutora Ruth Cardoso, 7815, Sao Paulo, SP 05425-070, BR
Business categories
  • Resorts
  • Leisure
  • Hospitality
  • Hotel
  • Marketing
  • Location Based Services
  • SEO
  • Tourism
  • Food and Beverage
  • Advertising
  • Events
  • Travel
Other recorded names
  • AccorHotel
  • Accor
  • Accor Apartments & Realty
Specialties
  • Hospitality and Catering
Profile identifies a recruitment agency
No
Reported total investment
4,348,879,078

Currency and observation date were not supplied; this is not a current valuation or a funding round.

View all jobs Website

We are Accor We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience…

FieldValue
IndustryHospitality
Company size10,001+ employees
HeadquartersIssy-les-Moulineaux, Paris Region
Organization typePublic Company
SpecialtiesHospitality and Catering
Open jobs on Jobsy293
LinkedInView page
Job description

Company Description

Nestled at the base of Blackcomb Mountain, just two hours north of Downtown Vancouver, Fairmont Chateau Whistler defines mountain luxury. Offering ski-in, ski-out convenience in the winter, and an on-site championship golf course in the summer, we are Canada’s year-round outdoor adventure destination. Additionally, we are Whistler's largest conference resort hotel, offering 5 unique dining outlets, a slope-side Health Club, and 519 guestrooms and suites.

Job Description

Front Office Night Manager

Providing engaging, sincere, personalized service is one of the ways our Front Office Colleagues are turning moments into memories for our guests at Fairmont Hotels & Resorts. Showcase your interpersonal strengths as Night Manager where you will lead, train, and recognize your team in support of exceptional guest service!

Salary Range: $65,000 - $69,000 gross annually, based on previous experience and education

This is a full-time, permanent position.

Job Duties Include:

  • Familiar with all policies and procedures relating to the Front Desk, Security, Reservations, Royal Service, Guest Services, Health Club, Housekeeping and Night Audit.
  • Communicate through pre-shift logs, emails and departmental meetings all pertinent information for the respective shift and areas of operation
  • Assist guests regarding hotel facilities in an informative and helpful way
  • Be knowledgeable with all emergency procedures and ensure that they are kept current and adhered to in all areas
  • Conducts and coordinates timely reviews for the overnight team
  • Liaise with other departments to ensure the smooth management of operations, including Accounting with the balancing of accounts
  • Complete end-of-day reports, and balance day accounts for the Accounting department
  • Maintain accurate records of daily transactions, and prepare posting of adjustments and revenue write-offs
  • Ensure that a high level of guest satisfaction is achieved at all times and that complaints are handled efficiently

Qualifications

  • Minimum of one year previous proven supervisory experience
  • Passion for guest service
  • Excellent written and verbal communication, interpersonal and leadership skills
  • Degree or Diploma in Hospitality Management is an asset
  • Experience with a hotel loyalty program an asset

Job Perks & Benefits:

  • Subsidized staff accommodation provided
  • Complimentary meal in our staff cafeteria per shift
  • Access to our Employee Travel Program, with discounts on room rates and food & beverage at Fairmont & Accor properties worldwide
  • Hotel leisure benefits including Golf/Ski passes

Additional Information

Visa Requirements: To progress with your application, you must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

APPLY TODAY: Whether you're just launching your career or looking for a new adventure, we invite you to visit Whistler Hotel Jobs & Careers | Fairmont Mountain Jobs to learn more about Fairmont Chateau Whistler and the extraordinary opportunities that exist within our resort!

We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: [email protected].

#CWRLeadership

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