Fulfillment Sales Manager

Ecom Logistics is looking for a Sales Manager who enjoys finding new opportunities and winning new clients. You’ll grow our fulfilment and warehousing business by connecting with D2C e-commerce brands and B2B shippers, understanding their needs, and managing the sales process from first contact through onboarding.

This is a hands-on, hunter-focused role for someone with strong communication skills, logistics knowledge, and consistent follow-through.

Vacancy Status: This position is for an existing, open vacancy.

Reports To: Senior Director of Fulfillment & Warehouse

What you’ll be doing at Ecom?

Business Development & Pipeline Management

• Identify and qualify new prospects across D2C e-commerce and B2B shipping markets within your assigned region.
• Build a strong sales pipeline through consistent outreach, networking, referrals, and targeted account development.
• Independently manage the full sales cycle, including discovery, proposals, negotiation, and signed agreements.
• Achieve monthly, quarterly, and annual revenue targets established by the Senior Director.
• Develop territory plans with clear account priorities, activity targets, and measurable 90-day milestones.
• Maintain accurate CRM records, including opportunity stages, next steps, and realistic revenue forecasts.

Client Engagement & Solution Selling

• Conduct discovery calls to understand each prospect’s fulfilment, warehousing, and freight needs before recommending solutions.
• Present tailored Ecom Fulfilment solutions that clearly demonstrate value.
• Explain pricing, processes, implementation requirements, and service expectations in clear, practical terms.
• Prepare accurate proposals and communicate service capabilities and limitations honestly.
• Work with operations and dispatch to confirm capacity, pricing, and service commitments before finalizing agreements.
• Coordinate a complete onboarding handoff to operations and account management.
• Stay actively involved during each client’s first 90 days to support a smooth transition and build a lasting relationship.

Market Intelligence & Collaboration

• Monitor competitor activity, pricing trends, and market developments to identify opportunities.
• Provide monthly pipeline and forecast updates to leadership, highlighting progress, risks, and support needed.
• Attend industry events, trade shows, and networking opportunities to generate leads and build brand awareness.
• Share client feedback with operations, WMS, and IT teams to support service and system improvements.

We’d love to hear from you if you have:

• At least 3 years of B2B sales experience, preferably in a service-based business, or account management experience that includes prospecting and closing new business.
• 2–3 years of hands-on experience in a fulfilment or warehouse operation.
• A proven record of winning new business and achieving revenue targets.
• Experience independently managing the full sales cycle, from prospecting through signed contract.
• Proficiency with Salesforce, HubSpot, or a comparable CRM.
• Strong numerical skills, with the ability to assess pricing, revenue opportunities, and sales forecasts.
• Strong listening, presentation, negotiation, and relationship-building skills.
• Ability to work independently, prioritize opportunities, follow up consistently, and take ownership of results.

Preferred Assets

• Knowledge of the 3PL industry and the needs of e-commerce brands and B2B shippers.
• Experience selling fulfilment, warehousing, freight brokerage, or other logistics services.
• An established network within D2C e-commerce, retail logistics, or B2B shipping.
• A degree in Business, Marketing, Supply Chain, or a related field.
• Familiarity with warehouse management systems (WMS), transportation management systems (TMS), or enterprise resource planning (ERP) platforms.
• Bilingual proficiency in English and French.
• Experience in a startup or growing business, including developing sales processes and territory plans.

What's in it for you?

• A solid base: CAD $65,000–$115,000 annually, based on your experience and skills.
• Your wins pay off: Performance-based commission that rewards the business you bring in.
• Coverage that counts: Health, dental and vision benefits.
• Room to grow: A check-in at 90 days and annual performance reviews to discuss your impact and growth. Opportunities available to learn, develop and build your career as Ecom grows.

Ecom Logistics is committed to an inclusive and accessible recruitment process. We welcome applications from all qualified individuals, including persons with disabilities. Accommodations are available upon request throughout the recruitment and selection process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code.