General Manager - Remote Resort (Relocation - Mountain Region)

A remote mountain resort in Alberta is entering an exciting period of revitalization and growth under new ownership. With major infrastructure upgrades underway and a phased operational schedule in place, the property is preparing for a full grand reopening in spring 2026. This full-service destination, featuring 200+ beds across hotel accommodations and cabins, with year-round remote living is poised for a substantial transformation. As the next General Resort Manager, you will help shape this next chapter by bringing high energy, strong communication skills, and proven leadership within resort or remote hospitality environments. This is an opportunity for a hands-on operator with exceptional organization, solid project management capabilities, and the ability to build and lead teams in a dynamic, multi-phase environment. Working closely with the Executive Director, you will guide daily operations, support capital projects, elevate guest experience, and ensure the resort is ready for its highly anticipated relaunch.

Description

Leadership & Operations

• Oversee daily operations across Food & Beverage, Front Office, Housekeeping, Maintenance, and Guest Services.
• Build, train, and develop a cohesive and service-driven team in a startup-style environment.
• Establish operational standards and SOPs suited to a remote, year-round mountain resort.
• Ensure consistent delivery of warm, memorable guest experiences.
• Implement and refine operational systems, workflows, and processes.

Startup Launch & Infrastructure Activation

• Partner closely with the Executive Director on the phased rollout and upcoming full relaunch.
• Coordinate with contractors, inspectors, and vendors on infrastructure improvements.
• Maintain operational readiness throughout construction phases and partial openings.
• Support scheduling, reporting, and risk mitigation for activation and capital projects.

Technology & Systems

• Serve as the internal expert for Clover POS and WebRez Pro PMS, including setup, configuration, reporting, training, and troubleshooting.
• Ensure accurate reservations, payment processing, inventory management, and financial workflows.
• Maintain digital systems and support implementation of new tech tools.

Financial & Administrative

• Assist the ED with budgeting, forecasting, and financial planning for 2026 and beyond.
• Monitor labour controls, operational spending, and revenue performance.
• Prepare operational reports, dashboards, and summaries for ownership.
• Ensure compliance with all labour, environmental, safety, and insurance requirements.

Guest Experience & Brand Quality

• Model the resort’s hospitality values in all guest and team interactions.
• Resolve escalated guest concerns with professionalism and a solutions-oriented mindset.
• Maintain high quality standards across accommodations, dining outlets, amenities, and grounds.

Health, Safety & Compliance

• Oversee staff training, workplace safety programs, and emergency procedures.
• Ensure safe operation of resort vehicles and equipment by trained, insured personnel only.
• Support the implementation of housing, conduct, and drug & alcohol policies.

Collaboration & Communication

• Serve as the on-site operational lead and primary liaison to the Executive Director.
• Maintain open, consistent communication across departments and with ownership.
• Contribute to strategic planning, marketing alignment, and overall brand direction.
• Perform additional duties as needed to support operational success.

Requirements

Must-Have

• 8+ years of leadership experience in hospitality, resorts, or remote operations.
• Proven experience managing cross-functional teams (F&B, Housekeeping, Maintenance, Front Office).
• Expert proficiency with Clover POS and WebRez Pro, including configuration and reporting.
• Strong project management capabilities in fast-paced or startup-style environments.
• Exceptional communication, organizational ability, and professional integrity.
• Ability to live and work full-time in a remote mountain environment.

Preferred

• Experience with capital projects, infrastructure upgrades, or multi-phase openings.
• Knowledge of Alberta’s tourism industry and remote resort operations.
• Strong budgeting, forecasting, and operational reporting skills.
• High energy, resilient, and solutions-oriented leadership style.

Corporate Culture

• A senior leadership role in an exciting resort revitalization and relaunch.
• The opportunity to build operational foundations and culture from the ground up.
• On-site accommodation and remote living amenities.
• Competitive salary and performance-based incentives.
• A unique lifestyle surrounded by mountain landscapes, lakes, forests, and Alberta wilderness.

Contact Carmen MacKeage at 403.670.9101 x5 or submit your resume in confidence below.