Golf Shop Retail Associate

Title:Golf Shop Retail Associate

Reports to:Retail Manager

Job Type:Full Time Seasonal (May through October)

Location: Inverness, Nova Scotia, B0E 1N0

Cabot Cape Breton

Located along the coast of Cape Breton, Nova Scotia and nestled between the Atlantic Ocean and the picturesque town of Inverness, Cabot Cape Breton is an unrivalled destination offering one of the best resort experiences in Canada. Featuring 46 spectacular holes—including Cabot Links and Cabot Cliffs, two 18-hole layouts ranked among the world’s top 100 courses, and The Nest, an 11-hole par-3 course—Cabot Cape Breton offers a rare chance to experience golf as it was meant to be played: on firm, sandy turf, with the ocean breeze shaping every shot. With award-winning accommodations at Cabot Links Lodge, upscale Golf Villas, luxury homes, and exquisite dining options, Cabot Cape Breton is intended to excite and inspire at every turn.

If you join our team, you will live our values:

Confidence, Authenticity, Humility, Warmth

Position Overview

As Golf Shop Associate, you will assist in the day-to-day operations of Cabot’s retail Golf Shops, connecting our guests with our extensive and exclusive retail apparel and accessories. You greet our guests as soon as they walk through the door and create that authentic personal connection that is the basis of Cabot’s world-class hospitality. You work exceptionally well under pressure and enjoy being part of a fast-paced, multi-faceted operation. With a focus on top tier service, you take pride in exceeding guest expectations and infuse enthusiasm in everything you do. Working together as a team is pivotal to our success here at Cabot Cape Breton. You will be heavily involved with booking, updating and monitoring our golf course’s tee sheet throughout the day, ensuring the Golf Shop is maintained as per Cabot’s cleanliness and appearance standards and maintaining clean, presentable and fully stocked merchandise displays, while working and communicating with other departments to ensure a smooth free flowing guest experience.

You will thrive in this role if you enjoy:

• Customer Interaction: Take pleasure in interacting with golfers and customers, offering exceptional customer service with a friendly and welcoming demeanour. Enjoy assisting them with their golf-related needs and inquiries.
• Golf Culture: Embrace the world of golf, including its traditions, rules, and etiquette. Enjoy discussing golf-related topics and being part of the golf community.
• Retail Sales: Find satisfaction in providing golf equipment, apparel, and accessories to guests. Enjoy assisting guests in making informed purchasing decisions and maintaining a well-organized pro shop.
• Transaction Management: Skilfully collecting payments, processing credit cards, recording sales transactions, and issuing accurate receipts.
• Product Knowledge: Have an interest in apparel, and accessories, and enjoy staying informed about the latest products and trends in the golf industry to assist customers effectively.

Preferred qualifications and skills:

• High school diploma
• Positive attitude and excellent organizational, communication, and interpersonal skills
• Ability to handle multiple duties under pressure
• Ability to focus attention on guests needs, remaining calm and courteous at all times
• Ability to work flexible hours - weekends and evenings as required
• Highly responsible & reliable
• Attention to detail
• Excels in team environment

Requirements of the role you should be aware of:

• Based on the nature of our business and the service we provide to our guests, to work with us, you must consent to a criminal background check as a condition of employment and an additional criminal background check every two years.
• As a seasonal resort business, you can anticipate a schedule that will involve day, evening, night, and weekend work.
• Long hours moving around, walking, standing, and crouching while performing other duties is to be expected
• Lifting, carrying, pushing, pulling, and otherwise moving merchandise, and objects up to 50 lbs in weight
• To best perform these responsibilities, employees must be able to communicate face-to-face and, on the phone.
• Constant focus and repetitive work are to be expected
• Based on the nature of this position, you would experience long periods of guest interactions
• Ability to manage timeline pressures and constraints
• Our retail positions offer a fast-paced work environment, where everyone pitches in and participates in all functions

Our Benefits

• Access to learning & training opportunities to build your career.
• $10 green fees
• Complimentary Family Golf Round
• Complimentary daily hot lunch.
• Friends and Family Rates for Golf and Lodging
• Discounts in our Retail Shops & Restaurants
• Access to our Employee Assistance Program
• Subsidized Team Housing, based on availability.
• Healthcare benefits for permanent and returning seasonal team members.