First seen by our source: 1 hour ago
Guest Experience Associate
@ Thermea Spa Village
Winnipeg, Manitoba
SIGNALS
Overview
Thermea Spa Village is hiring a full-time Guest Experience Associate to welcome and advise guests on thermotherapy, the spa's services and regional attractions. The role combines reception and transactions with upkeep of saunas, amenities and outdoor grounds. The posting gives a variable schedule including evenings, weekends and holidays, and pay per the spa's pay scale.
Responsibilities:
- Welcome and register guests
- Answer questions on spa services and facilities
- Handle reservations and payments
- Maintain cleanliness of spa areas and lockers
- Ensure sauna flow and monitor site capacity
Requirements summary:
- High school diploma
- One year customer service experience (asset)
- SpaBooker knowledge (asset)
- WHMIS and PHIA certification (asset)
- Ability to stand long periods and lift 30 lbs
- Work outdoors in all seasons
Tools & skills
Source and dates
Source type not verified · apify-linkedin
- Employer posting date
- Not provided
- First seen by our source
- 2026-11-14
- Source record updated
- 2026-11-14
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Hours per week | 40 (estimated) |
| Schedule | day, evening, holidays, weekends |
| Travel | air: none · ground: none |
| Work setting | Store, Outdoors |
| Position | Mostly standing |
| Physical demands | physical moderate · lift 30 lb · computer moderate |
| Licences & certifications | WHMIS, PHIA |
| Education | High school (required), Trade certificate (preferred) |
| Fields of study | Hospitality management, Tourism management |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Thermea Spa Village
| Field | Value |
|---|---|
| Open jobs on Jobsy | 1 |
Job description
Bordered by the Crescent Drive Golf Course and only 20 minutes from downtown Winnipeg, Thermea Spa Village opened its doors in 2015. This relaxation and renewal centre focuses on thermotherapy practices and relaxation techniques from Scandinavian countries. It offers a multisensorial experience in an all-embracing natural setting to contribute to the health and wellness of its guests.
Continuously innovating and evolving by creating unique relaxation experiences, it is the only Nordic-style spa in the Canadian Prairies today.
We are currently seeking passionate customer service professionals, who will use their skills to transform people’s lives, one visit at a time. Join our team.
Associates with Thermea Spa Village will embrace the following values:
Reporting to Manager of Operations, the Guest Experience Associate’s primary objective is to welcome, assist and advise customers on the cycle of thermotherapy & the benefits, services and activities of Thermea Spa Village and, more broadly, promotes tourism of the region. The Associate will be held to standards of customer service excellence in order to deliver our distinct service product while acting as an ambassador to our customers and handling, in a courteous, quick and efficient manner, various transactions while ensuring the upkeep of the premises.
Responsibilities & Essential Duties:
Variable schedule (days, evenings, weekends, holidays).
Salary:
Salary is based on the pay scale and benefits in effect at Thermea Spa Village.
Free Thermal Spa Access
How:
Send us your resumé and cover letter by clicking ‘Apply’ below.
Continuously innovating and evolving by creating unique relaxation experiences, it is the only Nordic-style spa in the Canadian Prairies today.
We are currently seeking passionate customer service professionals, who will use their skills to transform people’s lives, one visit at a time. Join our team.
Associates with Thermea Spa Village will embrace the following values:
- Accountability
- Engagement
- Respect
- Integrity
- Teamwork
Reporting to Manager of Operations, the Guest Experience Associate’s primary objective is to welcome, assist and advise customers on the cycle of thermotherapy & the benefits, services and activities of Thermea Spa Village and, more broadly, promotes tourism of the region. The Associate will be held to standards of customer service excellence in order to deliver our distinct service product while acting as an ambassador to our customers and handling, in a courteous, quick and efficient manner, various transactions while ensuring the upkeep of the premises.
Responsibilities & Essential Duties:
- Welcomes and registers guests in a personalised and professional manner;
- Answers inquiries regarding the services and its facilities;
- Assists with reservations and maintains customer records; process various payment methods;
- Maintains par stock of supplies and accessories;
- Maintains cleanliness of the spa, including reception, lobby, pavilions, staff areas, and locker rooms;
- Ensures that all amenities are maintained to the highest standards;
- Refreshes lockers and refills fresh towels and toiletries;
- Learn and communicate daily information that will ensure customers have a pleasant stay;
- Listen to customer needs and respond to their requests;
- Ensures flow of saunas, and may perform spa rituals inside saunas;
- Tasks related to starting and monitoring fire;
- Seasonal outdoor tasks such as sweeping, raking and shovelling ;
- Monitors and maintains site capacities;
- Perform other related duties.
- High school diploma;
- One-year experience in customer service; an asset;
- Basic knowledge of Windows based software, an asset;
- Knowledge of the region as well as tourist attractions, an asset;
- Knowledge of the SpaBooker system, an asset;
- Certificate or Diploma in Hospitality/Tourism Management; an asset;
- WHMIS and PHIA Certification; an asset;
- Ability to communicate clearly with customers, managers and other associates;
- Be in good physical condition; ability to work outdoors during all months of the year (weather appropriate uniform provided); ability to work in a standing position for long periods of time, ability to lift up to 30 lbs.;
- Must be able to work in a fast-paced environment with a calm demeanor.
Variable schedule (days, evenings, weekends, holidays).
Salary:
Salary is based on the pay scale and benefits in effect at Thermea Spa Village.
Free Thermal Spa Access
How:
Send us your resumé and cover letter by clicking ‘Apply’ below.
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