Posted 3 months ago
Guest Service Agent
@ Germain Hôtels
Baie-Saint-Paul, Quebec
Overview
Germain Hôtels is hiring a Guest Service Agent to greet and assist guests at check-in and check-out and respond to their requests in person, by phone and by email. The role requires strong communication skills, customer service orientation and computer skills, with OPERA PMS experience an asset. The posting offers travel rates and an on-site gym.
Responsibilities:
- Check guests in and out and verify arrivals and departures
- Respond to guest requests in person, by phone and by email
- Resolve guest issues proactively
- Collaborate with other departments to personalize guest experience
Requirements summary:
- Excellent oral and written communication skills
- Natural customer service orientation
- Ability to handle difficult situations calmly
- Good computer skills
- Hospitality diploma (asset)
- OPERA PMS experience (asset)
Tools & skills
Benefits mentioned
Source and dates
Employer career site / ATS feed · ultipro
- Employer posting date
- 2026-08-13
- First seen by our source
- 2026-10-08
- Source record updated
- 2026-10-30
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Hours per week | 40 (estimated) |
| Travel | air: none · ground: none |
| Work setting | Hospital or clinic |
| Position | Mostly standing |
| Physical demands | physical low · computer high |
| Languages | English |
| Education | College diploma (preferred) |
| Fields of study | Hospitality |
| Perks mentioned | Wellness |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Germain Hôtels
| Field | Value |
|---|---|
| Headquarters | Quebec City |
| Open jobs on Jobsy | 76 |
"What can I do for you?" is your mantra?
We're looking for that person who uses his or her curiosity and attentiveness to every encounter every day. This person acts as an ambassador with our guests when they arrive at one of our establishments. The Guest Service Agent informs, greets, and helps
generate personalized attention to ensure our guests have a memorable stay.
WHAT YOU'LL DO
● Check-in and check-out, verify and detail arrivals and departures, and ensure that internal activities run smoothly.
● Respond with care and attention to all guest requests, using your individuality and creativity to constantly improve their experience.
● Respond to guests' requests courteously and efficiently, whether in person, by telephone or by email.
● Resolve guest issues and concerns in a proactive, satisfaction-oriented manner.
● Collaborate with other departments to provide relevant information that enables us to offer a personalized experience to our guests.
WHAT YOU'LL BRING
● Diploma in Hospitality, an asset
● Excellent oral and written communication skills
● Natural customer service orientation with a positive attitude
● Ability to handle difficult situations with professionalism and calm
● Strong listening skills to understand guest needs and preferences
● Good computer skills and experience with OPERA PMS, an asset
WHAT WE OFFER
● Passionate about travel? Take advantage of special rates when you stay with Germain Hotels and travel the country. Again and again!
● A work environment that fosters creativity and autonomy - contribute to the growth of a company that strives to move you forward and recognizes you for who you really are.
● Squats help you relax? Get access to a state-of-the-art gym right in your
workplace.
Apply - we look forward to hearing from you!
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