Posted 11 days ago
Guest Service Agent Canalta Hotel
@ Canalta Group
Camrose, Alberta
Overview
Canalta Group is hiring a full-time Guest Service Agent for its Canalta Hotel to handle check-ins and check-outs, resolve guest issues and create memorable stays. The role requires flexible hours including weekends and holidays, and the posting offers team events, hotel discounts and training programs.
Pay:
$16–$17 an hour
Responsibilities:
- Welcome guests and handle check-ins and check-outs
- Anticipate guest needs and deliver 7 Star service
- Resolve guest issues and turn obstacles into opportunities
- Represent the brand in person, by phone and online
- Maintain a clean and organized lobby and reception area
Requirements summary:
- Customer-centric attitude and passion for helping others
- Friendly, upbeat and engaging personality
- Comfort with technology and willingness to learn new programs
- Team player who supports colleagues
- Flexible availability including weekends and holidays
Tools & skills
Source and dates
Source type not verified · prevue
- Employer posting date
- 2026-10-29
- First seen by our source
- 2026-10-30
- Source record updated
- 2026-10-30
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Hours per week | 40 (estimated) |
| Schedule | holidays, weekends |
| Travel | air: none · ground: none |
| Work setting | Hospital or clinic |
| Position | Mostly standing |
| Physical demands | physical low · computer moderate |
| Languages | English |
| Perks mentioned | Flexible hours, Employee discount, Paid training |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Canalta Group
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Serving Western Canada with over 40 properties including our own Canalta Hotels, Hampton Inn&Suites, Ramada & BW
Full company description
Family owned and operated! We love creating smiles! From the very beginning, Cam Christianson and his family have been committed to hard work and excellence in service. In 1979, Cam and Sharlene purchased their first hotel in Stettler, Alberta and they’ve been operating hotels ever since. In 2003 ,Cam, Sharlene and their two sons Brooke and Blair relocated their head office to Drumheller, Alberta Today the Canalta Family consists of 41 properties including our own Canalta Hotels, Hampton Inn & Suites, Ramada, Best Western and Super 8 hotels. The commitment to excellence in service and quality still provides the foundation for the way they do business! Follow us: @Canaltahotels http://www.facebook.com/Canaltahotels @Canaltarewards http://www.facebook.com/Canaltarewards
- LinkedIn followers
- 1,860
- People associated on LinkedIn
- 230
- Reported office locations
- 2109 HWY-10, Drumheller, AB T0J 0Y0, CA
- Other recorded names
- Canalta Group
- Specialties
- Hospitality Managment
- Food Services Managment
- Construction Managment
- and Customer Service
- Profile identifies a recruitment agency
- No
Family owned and operated! We love creating smiles! From the very beginning, Cam Christianson and his family have been committed to hard work and excellence in service. In 1979, Cam and Sharlene purchased their first hotel in Stettler, Alberta and they’ve been operating hotels ever since. In 2003 ,Cam, Sharlene and their two sons Brooke and Blair relocated their head office to Drumheller, Alberta Today the Canalta…
| Field | Value |
|---|---|
| Industry | Hospitality |
| Company size | 1,001-5,000 employees |
| Headquarters | Drumheller, AB |
| Organization type | Privately Held |
| Year founded | 1981 |
| Specialties | Hospitality ManagmentFood Services ManagmentConstruction Managmentand Customer Service |
| Open jobs on Jobsy | 12 |
| View page |
A little about us:
7 Star Service is in our DNA and the Canalta Hotel Family is looking for our next secret weapon to join our team. This position won't bore you as everyday will be a new and exciting experience! You'll be immersed in the Canalta Hotel world assisting our guests to ensure they have a Legendary experience by creating "I-can't-believe-they-did-that" moments! At Canalta we are committed to honesty, hard work, amazing guest service and high standards. You will be empowered to provide a new, unprecedented level of service – one that ranks 7 Stars. We are looking for someone who possesses a Warrior's spirit, a servant's heart and a fun-loving attitude who is up to the challenge and has a passion to continually learn and grow with our family.
Our Mission:
Create "I-can't-believe-they-did-that" guest experiences through remarkably empowered team members
What you'll do:
- Next Level Guest Service: Successfully complete an exceptional training program designed for top notch guest service agents
- Be a Brand Ambassador: Represent our values and culture in person, on the telephone and online. Share your passion for Canalta hotels
- Deliver Stellar Service: Provide 7 Star service by anticipating guests' needs and creating unforgettable moments
- Welcome Guests with a Smile: Create a friendly and welcoming environment for all guests, handling check-ins and check-outs with ease
- Be a Problem Solver: Take on challenges and be empowered to resolve guest issues. Turn obstacles into opportunities for unforgettable guest experiences
- Bring your A-game to maintain a clean and organized workspace, including the lobby and reception area to create an inviting environment for guests
- Embrace our hotel's guidelines and safety measures – they're here to ensure our team members and our guest experience is both amazing and safe
Why work with us:
- Team Spirit – Join a team that feels more like family than co-workers. We celebrate diversity and positive vibes, making your workplace enjoyable every day
- Perks, Perks, Perks: Enjoy discounts at our hotels, competitive pay & benefits. Plus, we love to have fun – from team-building events to seasonal parties, birthdays & milestones, you'll always have a reason to celebrate
- Flexible scheduling – We understand that work-life balance is key – let's find a schedule that works for you!
- Growth Opportunities: Looking for a career? We provide training and development programs to help you within the hospitality industry. Your future is bright with us
What We're Looking For:
- Customer-Centric Attitude: Prior experience in customer service is a plus, but your passion for helping others is what matters most
- Engaging Personality: A friendly, upbeat demeanor that can put guests at ease and make their stay unforgettable
- Tech-Savvy: Comfort with technology and a desire to learn new programs
- Team Player: Ability to work collaboratively and support your teammates
- Ability to work flexible hours, including weekends & holidays – a little extra is never a bad thing!
Ready to make a difference? Join us in creating unforgettable experiences – your adventure starts here! To apply please submit your resume outlining your qualifications and why you would be a great fit for our team
We look forward to welcoming you to our team!
Canalta hotels is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team
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