Posted 10 days ago
Guest Service Manager
@ Pomeroy Lodging LP
Prince George, British Columbia
Overview
Pomeroy Lodging LP is hiring a full-time Guest Service Manager to lead the front desk, breakfast room and housekeeping, laundry and janitorial teams in a hotel. The role covers team development, guest service standards, scheduling, payroll and budgeting, with a stated salary of $72,100 to $75,000 per year and shift work including evenings and weekends.
Responsibilities:
- Lead front desk, breakfast and housekeeping teams
- Ensure high guest satisfaction and handle complaints
- Inspect guest rooms and public areas for cleanliness and maintenance
- Assist with scheduling, payroll and budgeting
Requirements summary:
- Minimum 2 years of hospitality experience
- Front office leadership experience is an asset
- Post-secondary education in hospitality, tourism, business or related field
- Proven ability to coach and develop teams
Tools & skills
Benefits mentioned
Source and dates
Source type not verified · talentnest
- Employer posting date
- 2026-10-27
- First seen by our source
- 2026-10-28
- Source record updated
- 2026-10-29
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Business operations |
| Experience | 2+ years |
| Manages people | Yes |
| Hours per week | 40 (estimated) |
| Schedule | day, evening, weekends |
| Travel | air: none · ground: none |
| Position | Sitting and standing |
| Physical demands | physical moderate · lift 30 lb · computer moderate |
| Education | College diploma (preferred) |
| Fields of study | Hospitality, Tourism, Business |
| Perks mentioned | Employee discount, Wellness, Free or discounted meals, Paid training, Home office allowance |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Pomeroy Lodging LP
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Fiercely Invested in our Properties, People and Communities.
Full company description
At Pomeroy Lodging, we are invested in a diverse portfolio of Hotels, Resorts and Nordic Spas. Our investment goes beyond the walls of our properties and the land we build on. Through our skin-in-the-game philosophy, family-oriented culture, and significant support of the communities in which we operate, we are fiercely invested in our people, our guests, our stakeholders and our communities. Founded in 1994 and headquartered in Calgary and Grande Prairie, Alberta, Canada, we own and operate hotels under our proprietary brands and various well-known brands. Our full portfolio ranges from select service accommodations to upscale luxury resorts and wellness-inspired Nordic Spas. Our services include hospitality operations management, asset management, and real estate investment in the hospitality industry. We are Committed to Growth. As a vertically integrated developer, we leverage our vision and expertise throughout the construction process to ensure quality for our guests and team members. We are Committed to our Communities. We contributed back over $11 million to the communities we live in. We are Committed to our People. We believe in providing training and growth opportunities, and financial incentives to all employees in all roles. Recent new construction additions to our portfolio include Alyeska Nordic Spa in Girdwood, Alaska, set within the jaw-dropping scenery of the Chugach mountains on the grounds of Alyeska Resort. This unique spa experience invites you to enjoy the benefits of hydrotherapy as you take some time to disconnect- to reconnect. We are Fiercely Invested.
- LinkedIn followers
- 3,891
- People associated on LinkedIn
- 156
- Reported office locations
- 9820 - 100th Ave, Grande Prairie, AB T8V 0T8, CA
- 500 King St W, 357, Toronto, Ontario M5V 1L9, CA
- Other recorded names
- Pomeroy Lodging
- Specialties
- Hotels
- Hospitality
- Development
- Management
- Real Estate
- Travel and Toursim
- Leisure
- Resorts
- Full Service
- Limited Service
- Food & Beverage
- Meetings
- Conferences
- Lodging
- wellness
- and nordic spa
- Profile identifies a recruitment agency
- No
At Pomeroy Lodging, we are invested in a diverse portfolio of Hotels, Resorts and Nordic Spas. Our investment goes beyond the walls of our properties and the land we build on. Through our skin-in-the-game philosophy, family-oriented culture, and significant support of the communities in which we operate, we are fiercely invested in our people, our guests, our stakeholders and our communities. Founded in 1994 and…
| Field | Value |
|---|---|
| Industry | Hospitality |
| Company size | 1,001-5,000 employees |
| Headquarters | Grande Prairie, AB |
| Organization type | Partnership |
| Year founded | 2009 |
| Specialties | HotelsHospitalityDevelopmentManagementReal EstateTravel and ToursimLeisureResortsFull ServiceLimited Service |
| Open jobs on Jobsy | 50 |
| View page |
We are looking for a Guest Service Manager to join our team!
We are looking for an experienced Guest Service Manager who enjoys leading and developing a team, creating exceptional guest experiences, working in a dynamic hotel environment, and driving strong service and operational results.
Job Description
As a Guest Service Manager, you are authorized to exceed guest expectations through the people you lead at the Front Desk, in the Breakfast Room and within the Clean Team - Housekeeping, Laundry and Janitorial. You will achieve excellence by leading and teaching your people to make business and service decisions that are focused on upholding the highest standards in guest and employee retention while delivering against key financial goals and performance metrics for the hotel. We commit to giving you the training, tools, support and feedback required to be successful; achieving excellence is up to you.
Pomeroy Perks
- Competitive wages and Health and Wellness benefit plan.
- Paid on-the-job training with additional learning opportunities.
- Growth and development opportunities, both personal and professional.
- Annual Performance Feedback Meetings with merit-based increase.
- Personal days: 5 per year after 90 days of continuous full-time employment.
- Pomeroy Stay Travel Program.
- Food and Beverage Discounts at Pomeroy owned restaurants based on location.
- Recognition Program.
- Cell Phone Allowance.
- Engaging Work Environment.
- Work Life Balance.
Key Focuses
- Is visible in operations throughout the day; supporting quality first impressions at the front desk, lobby, and guest entrance.
- Maintains a friendly, attentive, and professional demeanor during all guest encounters and responds appropriately to guest complaints.
- Welcome each guest in a prompt and courteous manner as they enter the lobby through effective scheduling.
- Oversees and manages guest services operations, ensuring high levels of guest satisfaction.
- Develop and implement effective guest service strategies and procedures. Executes VIP arrival protocols.
- Collaborates with other departments to ensure seamless guest experiences throughout their stay.
- Provides their team with the resources, training, direction, coaching, and feedback required for their continuous development.
- Maintains their team’s knowledge of hotel room types, amenities, brand hallmarks, promotions, rate plans, and community amenities.
- Inspect guest rooms and public areas for cleanliness and maintenance issues; documents result and creates an action plan to rectify the problem.
- Ensures personally and guides their team to execute assigned deliverables in a manner that requires little or no follow-up regarding timeliness, scope, and quality.
- Assists in scheduling, payroll, and budgeting as required and ensures compliance with company policies and procedures.
- Protects self, co-workers, and guests against safety hazards; reports and documents incidents immediately.
Experience/Passions/Education
- Minimum 2 years of experience in hospitality required.
- Minimum 1 year of experience in a leadership role in Front Office is an asset.
- Experience overseeing Front Desk, Housekeeping, and/or Food & Beverage is an asset.
- Post-secondary education in Hospitality, Tourism, Business, or a related field.
- Proven ability to coach, motivate, and develop high-performing teams.
- Strong knowledge of hotel operations and guest service standards.
- Strong communication, organizational, and problem-solving skills.
Salary Range
$72,100.00 to $75,000 per annum
Working Conditions
This position may include dayshift, afternoon, or evening shifts any day of the week or weekend. This position will require long periods of standing and may require lifting up to 30 lbs. and bending. There may be periods of independent work and brief periods of exposure to cold air due to the location of the front desk.
About Pomeroy Lodging
Pomeroy Lodging is Western Canada’s leader in hospitality and lodging. Driven to meet every need, we own and operate a comprehensive range of hotels and resorts throughout the West. Our investment goes well beyond the walls of our hotels and the land we build on. Pomeroy Lodging is committed to investing heavily in our people, properties, and communities.
Journal
Only you can see this. Kept on this device, and in your account when you sign in.