Posted 5 months ago
Guest Services Assoc
@ The Old House Hotel Management Corp
Courtenay, British Columbia
Overview
The Old House Hotel Management Corp is hiring a Guest Services Associate to welcome guests, handle check-ins and check-outs, and resolve requests from arrival to departure. The role involves front desk billing, reservations, shift reporting and coordination with other departments. The posting requires availability for days, evenings, weekends and holidays and legal right to work in Canada.
Responsibilities:
- Welcome and check in and out guests
- Process payments, deposits and billing
- Respond to guest inquiries and requests
- Coordinate with housekeeping and maintenance
- Complete shift balancing and reporting
Requirements summary:
- One year of guest service or hospitality experience preferred
- Strong customer service and communication skills
- Attention to detail and accuracy
- Comfortable learning hotel and front office systems
- Available for days, evenings, weekends and holidays
Tools & skills
Benefits mentioned
Source and dates
Employer career site / ATS feed · adp
- Employer posting date
- 2026-06-11
- First seen by our source
- 2026-10-08
- Source record updated
- 2026-11-06
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Experience | 1+ years |
| Schedule | day, evening, holidays, weekends |
| Travel | air: none · ground: none |
| Work setting | Office, Client sites |
| Position | Mostly standing |
| Physical demands | physical low · computer high |
| Languages | English |
| Perks mentioned | Employee discount, Paid training |
Summary and details written by AI from the posting; the employer’s posting is the authority.
The Old House Hotel Management Corp
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
- People associated on LinkedIn
- 9
- Other recorded names
- The Old House Hotel Management Corp
- The Old House Village Hotel & Spa
- Profile identifies a recruitment agency
- No
| Field | Value |
|---|---|
| Industry | Travel Arrangements |
| Open jobs on Jobsy | 4 |
| View page |
Be the reason a guest's day gets better.
At Old House Hotel & Ohspa, we believe exceptional hospitality starts with exceptional people. We are looking for a Guest Services Associate who is passionate about creating memorable guest experiences and takes pride in making every guest feel welcome, valued, and at home.
As a Guest Services Associate, you will be one of the first and last people our guests interact with during their stay. Whether you're checking in a family on vacation, welcoming a guest travelling with their four-legged companion, assisting with special requests, or helping solve a challenge, you'll play an important role in creating an outstanding experience from arrival to departure.
If you thrive in a fast-paced environment, enjoy connecting with people, and can confidently balance guest service, problem-solving, and administrative responsibilities, we'd love to hear from you.
What You'll Do
- Welcome guests in a warm, professional, and service-focused manner.
- Complete guest check-ins and check-outs accurately and efficiently.
- Respond promptly to guest inquiries, requests, and concerns.
- Coordinate with Housekeeping, Maintenance, and other departments to support guest needs.
- Process payments, deposits, and billing transactions accurately.
- Maintain guest accounts, reservations, and communication logs.
- Promote hotel services, amenities, and upgrades when appropriate.
- Complete shift balancing, reporting, and front desk checklists.
- Maintain a clean, organized, and professional front desk environment.
- Protect guest privacy and confidentiality at all times.
- Contribute positively to a collaborative and supportive team culture.
What We're Looking For
- Minimum one year of guest service or hospitality experience preferred.
- Strong customer service and relationship-building skills.
- Excellent verbal and written communication abilities.
- Strong organizational and multitasking skills.
- Proven attention to detail and accuracy.
- Ability to remain calm and professional in a fast-paced environment.
- Comfortable learning hotel systems and front office technology.
- Reliable, punctual, and flexible.
- Available to work a variety of shifts, including days, evenings, weekends, and holidays.
- Applicants must be legally entitled to work in Canada.
Why Join Old House Hotel & Ohspa?
At Old House Hotel & Ohspa, we are proud to offer more than just a job. We offer a workplace where team members are respected, supported, and encouraged to grow. We believe in collaboration, open communication, and creating a positive environment for both our guests and our team.
We offer:
- Competitive wages
- Group benefits eligibility
- Employee discounts
- Training and development opportunities
- A supportive team environment
- The opportunity to work in one of the Comox Valley's most recognized hospitality destinations
Apply today and discover why so many of our team members choose to make Old House Hotel & Ohspa their home away from home.
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