Posted 6 hours ago
Guest Services Attendant
@ Resorts of the Canadian Rockies
Kimberley, British Columbia
Overview
Trickle Creek Lodge is hiring a full-time Guest Services Attendant to serve as the first point of contact at the front desk for guests from arrival to departure. The role covers check-in and check-out, billing, reservations, guest inquiries and coordination with other departments. The posting requires a flexible schedule including evenings, weekends and holidays, and offers $18.25 to $19.00 per hour depending on experience.
Pay:
$18.25–$19 an hour
Responsibilities:
- Greet guests and handle check-in and check-out
- Answer calls, emails and guest inquiries
- Process payments and maintain billing records
- Maintain reservations and room assignments
- Resolve guest concerns with other departments
Requirements summary:
- Strong communication and interpersonal skills
- Professional appearance and positive attitude
- Ability to multitask and stay calm under pressure
- Comfortable using computers and reservation systems
- Front desk or hospitality experience preferred
- Flexible schedule including evenings, weekends and holidays
Tools & skills
Source and dates
Source type not verified · startdate
- Employer posting date
- 2026-11-13
- First seen by our source
- 2026-11-13
- Source record updated
- 2026-11-13
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Hours per week | 40 (estimated) |
| Schedule | evening, holidays, weekends |
| Travel | air: none · ground: none |
| Work setting | Store |
| Position | Sitting and standing |
| Physical demands | physical low · computer moderate |
| Languages | English |
| Perks mentioned | Employee discount, Free or discounted meals |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Resorts of the Canadian Rockies
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Our mission is to provide our guests with the best vacation and recreational experience possible.
Full company description
Proudly Canadian, Resorts of the Canadian Rockies Inc. is the largest private ski resort owner/operator in North America, owning six ski resorts across Canada including: Nakiska Ski Area in Alberta; Fernie Alpine Resort, Kimberley Alpine Resort and Kicking Horse Mountain Resort in British Columbia and Mont-Sainte Anne and Stoneham in Quebec. We have an incurable obsession with snow, but in addition to our ski resorts; we also own and operate a number of accommodation properties, golf courses and a central reservation agency. Our hotels include the Slopeside Mountain Lodge & Lizard Creek Lodge at Fernie Alpine Resort, the Trickle Creek Lodge and the Polaris Lodge at Kimberley Alpine Resort as well as various rental properties in Stoneham, Quebec. Our golf courses include Trickle Creek Golf Resort in Kimberley (Rated in Canada’s Top Ten by Golf Digest), Wintergreen Golf & Country Club in Bragg Creek and Le Grand Vallon near Mont-Sainte Anne. Summer sightseeing lifts operate at both Fernie Alpine Resort and Kicking Horse Mountain Resort, both which also offer fantastic Downhill Mountain Biking and mountain top dining throughout the summer season. Fernie Alpine Resort is also home to the New Aerial Park & Zipline Adventure Centre in the summer, while Kicking Horse Mountain Resort is home to Canada’s Largest Protected Grizzly Bear Habitat – home to Boo the Bear
- LinkedIn followers
- 5,928
- People associated on LinkedIn
- 169
- Reported office locations
- 1505 17th Avenue S.W, Calgary , Alberta T2T 0E2, CA
- Other recorded names
- Resorts of the Canadian Rockies
- Profile identifies a recruitment agency
- No
Proudly Canadian, Resorts of the Canadian Rockies Inc. is the largest private ski resort owner/operator in North America, owning six ski resorts across Canada including: Nakiska Ski Area in Alberta; Fernie Alpine Resort, Kimberley Alpine Resort and Kicking Horse Mountain Resort in British Columbia and Mont-Sainte Anne and Stoneham in Quebec. We have an incurable obsession with snow, but in addition to our ski…
| Field | Value |
|---|---|
| Industry | Leisure, Travel & Tourism |
| Company size | 1,001-5,000 employees |
| Headquarters | Calgary , Alberta |
| Organization type | Privately Held |
| Open jobs on Jobsy | 66 |
| View page |
The award-winning Trickle Creek Lodge is hiring a full-time Guest Services Attendant. At Trickle Creek Lodge, we pride ourselves on providing exceptional guest experiences from the moment they arrive. As a Front Desk Agent, you will be the first point of contact for our guests, ensuring their stay is welcoming, smooth, and memorable.
Key Responsibilities
- Greet and welcome guests with a warm and professional demeanor
- Handle check-in and check-out procedures efficiently
- Answer phone calls, emails, and guest inquiries promptly
- Provide accurate information about hotel services, amenities, and local attractions
- Process payments and maintain accurate billing records
- Maintain an inventory of vacancies, reservations and room assignments
- Address and resolve guest concerns
- Work collaboratively with housekeeping, maintenance, and other departments to ensure guest satisfaction
- Maintain a clean and organized front desk area
Qualifications
- Previous front desk, customer service, or hospitality experience preferred but not required
- Strong communication and interpersonal skills
- Professional appearance and positive attitude
- Ability to multitask and remain calm under pressure
- Comfortable using computers, reservation systems, and office equipment
- Flexible schedule, including evenings, weekends, and holidays
Conditions:
- Working holidays and weekends can be expected
- Frequent standing, walking, bending, and use of hands and arms
We offer:
- Competitive salary wage: $18.25 -$19.00/hour dependent on experience
- Staff discounts: Enjoy savings on food & beverage, rentals, retail items and hotel accommodation
- Employee Events & Recognition: Participate in fun, year-round staff events and be recognized through our employee awards program
- Join a fun and passionate team to share RCR mountain adventures with!
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