Posted 13 days ago
Guest Services Representative
@ River Cree Resort & Casino
Alberta
Overview
River Cree Resort & Casino is hiring a Guest Service Representative to run the coat check and Players Club and to help with resort promotions and retail. The work is guest-facing on rotating days, nights and evenings. The posting offers a competitive wage, excellent benefits and shuttle service from West Edmonton.
Responsibilities:
- Check guest coats securely
- Greet guests entering and exiting the resort
- Enter guest information into the database
- Assist with resort inquiries and promotions
Requirements summary:
- High school diploma
- Good English communication skills, verbal and written
- Outgoing, self-motivated and organized
- Available for rotating days, nights and evenings
Tools & skills
Source and dates
Employer career site / ATS feed · icims
- Employer posting date
- 2026-10-26
- First seen by our source
- 2026-10-26
- Source record updated
- 2026-10-26
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Schedule | day, evening, overnight |
| Travel | air: none · ground: none |
| Work setting | Client sites, Store |
| Position | Sitting and standing |
| Physical demands | physical low · computer moderate |
| Languages | English |
| Education | High school (required) |
Summary and details written by AI from the posting; the employer’s posting is the authority.
River Cree Resort & Casino
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
River Cree Resort and Casino is the best and biggest Casino in the Edmonton area! Excitement? Bet on it!
Full company description
River Cree Resort & Casino is a First Nation owned and operated Casino resort in Enoch, Alberta, Canada. The casino features a nonsmoking main casino floor, and introducing Embers, a new smoke friendly casino! The resort has a total of 1350 gaming machines, 10 VLT’s, 60 table games and a new poker room! The property has excellent dining options- The Kitchen Buffet, Cha Xpress, Tap25, Grab & Go concession, and a Coffee Lobby Bar! The hotel has 249 spacious guest rooms- including 11 suites. The hotel also has a Pool, hot tub, exercise centre, and conference space for meetings and events. The River Cree Entertainment Centre is the best venue for Shows, Concerts and private events for the Greater Edmonton and Area. The capacity for this venue varies from 500-2500 depending on the setup for the event. The resort also has TWO NHL sized hockey rinks, home to the largest Adult Hockey League in western Canada, River Cree Sports! Our Resort is always hiring, join a great team! Excitement, Bet in it!
- LinkedIn followers
- 3,478
- People associated on LinkedIn
- 408
- Reported office locations
- 300 E Lapotac Blvd, PO Box 329, Enoch, Edmonton , Alberta T7X-3Y3, CA
- Business categories
- Sports
- Resorts
- Gambling
- Casino
- Other recorded names
- River Cree Resort & Casino
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
River Cree Resort & Casino is a First Nation owned and operated Casino resort in Enoch, Alberta, Canada. The casino features a nonsmoking main casino floor, and introducing Embers, a new smoke friendly casino! The resort has a total of 1350 gaming machines, 10 VLT’s, 60 table games and a new poker room! The property has excellent dining options- The Kitchen Buffet, Cha Xpress, Tap25, Grab & Go concession, and a…
| Field | Value |
|---|---|
| Industry | Gambling Facilities and Casinos |
| Company size | 1,001-5,000 employees |
| Headquarters | Edmonton , Alberta |
| Organization type | Privately Held |
| Year founded | 2006 |
| Open jobs on Jobsy | 29 |
| View page |
Overview
The Guest Service Representative (GSR) is responsible for providing a value-added experience to all Resort guests throughout our property. The GSR is responsible for the Coat Check and Players Club. This position will include data entry and assisting with the internal/external promotions executed by the Marketing Department for the Resort and helping in the retail outlet.
The GSR will be responsible for creating a positive, informative and fun atmosphere for the Resort. This position is critical in developing loyalty with our patrons and associates. They will promote and maintain the utmost integrity and highest caliber of guest service and respect to all guests and other associates.
Responsibilities
COAT CHECK
- Check guest coats in a secure methodical manner
- Have detailed knowledge of all events, activities and attractions occurring in the Resort.
- Greeting guests as they enter and exit the resort.
- Participate in executing Resort promotions
- To look out for the safety of yourself, co-workers and to follow all Health and Safety requirements in the workplace.
- All other duties as assigned
PLAYERS CLUB
- Assist guests with resort inquiries
- Enter guest information into the database
- Participate in executing Resort promotions
- Have detailed knowledge of all events, activities and attractions occurring in the Resort.
- To look out for the safety of yourself, co-workers and to follow all Health and Safety requirements in the workplace.
- All other duties as assigned
Qualifications
- High School diploma
- Dynamic and outgoing personality
- Self motivated
- Organized
- Good communication skills in English (verbal, written and spoken)
The GSR works various types of shifts on a rotating schedule that may include days, nights and evenings. All personnel must be available for all shifts assigned. Schedules are posted prior as per Employment Standards.
WE OFFER
- A competitive wage and excellent benefits.
- Shuttle service from West Edmonton location.
- All associates participate in our “Circle of Service” program which rewards and empowers individuals who provide outstanding customer service.
- An opportunity to work within a progressive, exciting team environment.
- An opportunity to work with a skilled Management team.
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