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Posted 2 months ago

Guest Services Representative

@ Elbow River Casino

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Calgary, Alberta

Part-time1+ years experience
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SIGNALS

Overview

Elbow River Casino is hiring a part-time Guest Services Representative to ensure guests receive excellent service. The role covers cash-outs, lottery sales and redemptions, beverage service support, and guest questions in a fast-paced casino setting. Candidates must work days, evenings, late nights, weekends and holidays, complete a background check, and hold ProServe.

Responsibilities:

  • Handle guest questions and concerns professionally
  • Perform lottery sales and redemptions
  • Complete cash-outs at the end of each shift
  • Assist with responsible beverage service
  • Perform opening or closing duties as required

Requirements summary:

  • Minimum 1 year customer service experience
  • Excellent communication skills
  • ProServe certification
  • Available for days, evenings, late nights, weekends and holidays
  • Point-of-sale experience an asset

Tools & skills

Point of sale system
Source and dates

Source type not verified · easyapply

Employer posting date
2026-09-01
First seen by our source
2026-10-15
Source record updated
2026-11-05

These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.

Job details

SeniorityEntry level
DepartmentCustomer service
Experience1+ years
Scheduleday, evening, holidays, weekends, overnight
Travelair: none · ground: none
Work settingStore
PositionMostly standing
Physical demandsphysical low · computer low
LanguagesEnglish
Licences & certificationsProServe
Background checkscriminal record

Summary and details written by AI from the posting; the employer’s posting is the authority.

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Elbow River Casino

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FieldValue
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Job description

The Elbow River Casino is a first class entertainment establishment. We set ourselves apart from our competition with a great location, superior gaming and entertainment experiences, quality food services, and setting high standards for our delivery of customer service. We are committed to our employees in providing fair and equitable treatment, good working conditions, opportunities for advancement, and competitive compensation.

Within the casino, Customer Service is a fast-paced, diverse, always evolving atmosphere. Our focus on customer service and guest experience is essential in rounding out the entertainment offerings at the casino.

Position Overview

The role of the Guest Services Representative is to ensure that the guest receives the best possible service.

Job Functions

• Perform cash out functions at the end of each shift.

• Keep work areas clean and tidy.

• Maintain a professional appearance.

• May be required to perform opening or closing duties.

• Assist in the responsible beverage service for guests.

• Perform Lottery Sales and Redemptions.

• Handle guest questions or concerns with professionalism and respect.

• Inform Supervisor of any concerns.

Requirements

• Minimum 1-year experience in Customer Service.

• Some work with a point of sale system an asset.

• Must be able to work Days, Evenings, Late Nights, Weekends and Holidays

Other Skills/Abilities

• Patience, teamwork, diplomacy, trustworthy, confidence, works well under pressure.

Working Conditions

• Fast paced, multi-unit, highly demanding, support department.

All applicants must be have excellent communication skills.

All applicants must be able to work evening closing shifts.

All applicants must complete a background check.

All applicants must have ProServe.

All applicants must be 18 years of age.

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