Posted 22 days ago
Guest Services Supervisor – RV Rentals (German Speaking)
@ Fraserway RV
Alberta
Overview
Fraserway RV is hiring a full-time Guest Services Supervisor at its Leduc, AB rentals location. The role leads the customer service team, handles rental reservations and pick-ups, and serves German-speaking and international travellers. Fluency in German and English, prior hospitality supervisory experience, and availability for weekends and flexible hours are required.
Responsibilities:
- Lead and coach the customer service team
- Coordinate schedules and daily workflow
- Welcome and assist international travellers
- Oversee reservations, rental agreements and returns
- Handle escalated customer concerns
Requirements summary:
- Fluent in German and English
- Previous hospitality or guest services experience
- Previous supervisory or team-lead experience
- Strong customer service and complaint handling skills
- Comfortable with computers and reservation systems
- Available for weekends and flexible hours
Tools & skills
Benefits mentioned
Source and dates
Employer career site / ATS feed · ultipro
- Employer posting date
- 2026-10-22
- First seen by our source
- 2026-10-22
- Source record updated
- 2026-10-29
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Customer service |
| Manages people | Yes |
| Hours per week | 40 (estimated) |
| Schedule | weekends |
| Travel | air: none · ground: minimal |
| Work setting | Store, Client sites |
| Position | Sitting and standing |
| Physical demands | physical low · computer moderate |
| Languages | German, English |
| Perks mentioned | Retirement plan, Employee discount |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Fraserway RV
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
The Place For Everything RV
Full company description
Fraserway RV is Canada’s only national RV dealer with 13 locations from Vancouver to Halifax. Our full service dealership, including sales, parts, service and rentals, allows us to serve our customers wherever they are on their journey. Our family owned company has been actively involved in its respective communities since 1969. We have grown because of our employees and their commitment to our values and to our customers. With dealerships from coast to coast, we have the ability to offer long lasting careers through transfers and promotions, and we always consider current employees when opportunities arise. We offer training and development resources so that you can grow your career with us and we are committed to being a company that our customers love to work with and where nearly 750 employees love to work. Check out our careers page at www.fraserway.com/about-fraserway-rv/careers
- LinkedIn followers
- 3,077
- People associated on LinkedIn
- 338
- Reported office locations
- 30440 South Fraser Way, Abbotsford, BC V2T 6L4, CA
- 536 Kingsview Way SE, Airdrie, Alberta T4A 0B3, CA
- 726 Rocky Lake Dr, Bedford, Nova Scotia B4A 2T7, CA
- 5362 Simcoe County Rd 27, Cookstown, ON L0L 1L0, CA
- 21910 Stony Plain Rd NW, Edmonton, Alberta T5S 2C3, CA
- 1300 Chief Louis Way, Kamloops, British Columbia V2H 1J8, CA
- 3732 Highway 97 N, Kelowna, British Columbia V1X 5C2, CA
- 27211 Highway 12, Lacombe, Alberta T4L 0E3, CA
- 7714 Sparrow Dr, Leduc, Alberta T9E 8A5, CA
- 7818 Highway 97 S, Prince George, British Columbia V2L, CA
- 9039 Quartz Rd, Whitehorse, Yukon Territory Y1A 4Z5, CA
- #5 Gasoline Alley, Red Deer, Alberta T4E 1B3, CA
- 747 Cliveden Pl, Delta, British Columbia V3M 6C7, CA
- Business categories
- Recreational Vehicles
- Rental
- Financial Services
- Other recorded names
- Fraserway RV
- Specialties
- Everything RV
- RV Parts
- RV Service and Repair
- RV Body and Paint Shop
- RV Sales
- and RV Rentals
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
Fraserway RV is Canada’s only national RV dealer with 13 locations from Vancouver to Halifax. Our full service dealership, including sales, parts, service and rentals, allows us to serve our customers wherever they are on their journey. Our family owned company has been actively involved in its respective communities since 1969. We have grown because of our employees and their commitment to our values and to our…
| Field | Value |
|---|---|
| Industry | Leisure, Travel & Tourism |
| Company size | 501-1,000 employees |
| Headquarters | Abbotsford, BC |
| Organization type | Privately Held |
| Year founded | 1969 |
| Specialties | Everything RVRV PartsRV Service and RepairRV Body and Paint ShopRV Salesand RV Rentals |
| Open jobs on Jobsy | 45 |
| View page |
Location: Leduc, AB
Position Type: Full-Time, Permanent
Fluent in German and English? Have experience leading a team in hospitality or guest services? We'd love to hear from you!
Fraserway RV is looking for a Guest Services Supervisor to join our Leduc Rentals team!
If you've worked in hotels, tourism, travel services, or another hospitality environment and enjoy leading people, solving problems, and creating memorable customer experiences, this could be a great opportunity for you.
We're looking for a hands-on leader who can confidently communicate with our German-speaking and international customers, support a busy customer service team, and keep daily rental operations running smoothly.
Previous RV experience is not required. Your hospitality experience, leadership skills, and ability to deliver excellent customer service are what matter most.
WHAT YOU'LL DO
Team Leadership & Development
Lead, coach, and support the Customer Service team in daily operations.
Coordinate employee schedules, assignments, and workflow.
Provide training, guidance, and ongoing feedback to team members.
Support recruitment, onboarding, and employee development.
Foster a positive, collaborative, and accountable team environment.
Step in to assist the team during busy periods.
Guest Experience & Customer Service
Welcome and assist international travellers throughout their RV rental experience.
Communicate confidently with customers in both German and English.
Oversee reservations, rental agreements, vehicle pick-ups, and returns.
Handle escalated customer concerns and resolve issues professionally.
Ensure customers receive clear information about their rental experience.
Monitor customer feedback and identify opportunities to improve service.
Support the team in delivering a welcoming and memorable customer experience.
Daily Rental Operations
Coordinate daily front-counter activities and customer service operations.
Review upcoming reservations and prepare for scheduled customer arrivals and departures.
Coordinate customer transfers and shuttle arrangements.
Work closely with Fleet and Service teams to ensure vehicles are ready for customers.
Manage changing priorities and help resolve operational challenges.
Maintain accurate customer records, rental documentation, and reports.
Support smooth operations during peak rental periods, including weekends.
Performance & Process Improvement
Monitor service standards, team productivity, and operational efficiency.
Identify opportunities to improve workflows and customer experience.
Address recurring customer service concerns and recommend practical solutions.
Support the implementation of new procedures and operational improvements.
Maintain a high standard of accuracy, organization, and customer care.
WHAT YOU BRING
Required Qualifications
Fluent in German and English, with the ability to communicate confidently with customers in both languages.
Previous experience in hospitality, tourism, hotel operations, guest services, or a related customer-focused service environment.
Previous supervisory, team-lead, or management experience.
Strong customer service skills, including experience handling complaints and resolving customer concerns.
Ability to coach, motivate, and support employees in a fast-paced environment.
Excellent communication, organizational, and multitasking skills.
Comfortable using computers, reservation systems, and other business applications.
Ability to work independently, make sound decisions, and adapt to changing priorities.
Availability to work weekends and flexible hours based on operational needs.
Nice to Have
Experience in RV rentals, car rentals, travel operations, or automotive services.
Additional language skills, particularly Dutch.
Experience working with international travellers.
Familiarity with booking, reservation, or rental management systems.
WHO YOU ARE
You're a people person who enjoys helping customers and supporting your team.
You lead by example, stay calm when things get busy, and aren't afraid to jump in when extra help is needed.
You're organized, approachable, and confident handling customer concerns. You understand that a great guest experience depends on teamwork, clear communication, and attention to detail.
Most importantly, you enjoy working with people from different backgrounds and take pride in making their travel experience a positive one.
You lead in a way that reflects our values: Humble, Hungry, and Smart.
WHY JOIN FRASERWAY RV?
At Fraserway RV, we believe great customer experiences start with great people.
As one of Canada's leading RV sales and rental organizations, we help travellers from around the world explore Canada and create unforgettable memories.
You'll have the opportunity to lead a customer-facing team, develop your leadership skills, and contribute to an exciting travel and tourism business.
What We Offer
Competitive compensation
Comprehensive healthcare benefits
Employer-matching RRSP program
Career growth and leadership development opportunities
Discounts on RV purchases, rentals, and parts
Corporate discounts on travel, hotels, computers, and more
Employee and Family Bursary Program
Company events and team activities
Supportive and collaborative work environment
ABOUT FRASERWAY RV
Fraserway RV is part of Canada's largest vertically integrated RV company, with full-service dealerships spanning coast to coast.
We specialize in RV sales, service, parts, and rentals, helping customers discover the freedom of RV travel and create lasting memories.
Our mission is simple: to do everything possible to ensure our customers' RV adventure dreams are realized.
READY TO JOIN OUR TEAM?
If you're fluent in German and English, have hospitality and leadership experience, and enjoy creating exceptional guest experiences, we'd love to meet you!
Apply today and help travellers from around the world experience Canada with Fraserway RV!
#INDHP
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