Guest Services Supervisor - SPA

NEW: Opening December 2026, Dakota Dunes Thermal Spa

Dakota Dunes Thermal Spa is a world-class destination featuring our NEW one of a kind INDIGENOUS themed THERMAL WATERS SPA that features expansive thermal waters, spa rituals, day spa services, and inspired food & beverage offerings. Our mission is to create an unforgettable guest journey that nurtures wellbeing, connection, and renewal.

Position Overview

The Guest Services Supervisor provides daily leadership and support to the Guest Services team while ensuring guests receive professional, welcoming, and exceptional service. This position supervises employees, assists with daily operations, timely resolution of guest concerns, and ensuring accurate reservations, smooth arrivals and departures, and retail execution.

This position provides hands-on shift leadership, coaching, and operational support, while developing a confident and knowledgeable Guest Services team while serving as the first escalation point for front-line Guest Services employees.

Key Responsibilities

· Lead pre-shift briefings and assign front-desk responsibilities according to forecast demand.

· Monitor arrivals, departures, queues, phone/email inquiries, reservations, retail activity, and guest flow throughout the shift.

· Support employees with complex bookings, guest accounts, payment issues, locker/RFID concerns, and policy questions.

· Ensure accurate guest profiles, waivers, reservation notes, payments, refunds, discounts, and retail transactions.

· Coach Guest Services employees on hospitality, product knowledge, communication, sales, accuracy, and professional presentation; identifying further training needs.

· Monitor adherence to scripts, service standards, privacy requirements, and operating procedures.

· Assist with training and onboarding new Guest Services employees.

· Support retail, treatment, dining, and experience recommendations based on guest needs.

· Observe recurring guest questions or friction points and recommend improvements.

· Assist with special events, VIP arrivals, groups, and other resort activities.

· Communicate important guest and operational information to management and other departments.

· Assist in organizing front-desk supplies, retail displays, guest materials, keys/credentials, and shift documentation.

Qualifications

· Certificate in Hospitality Management, Tourism, Administration, or a related field is preferred.

· Minimum 2 years of leadership experience in a spa, resort, or hospitality environment.

· Experience with a reservation system and Microsoft Office software.

· Proven ability to provide exceptional guest services.

· Attention to detail, organizational, and time management skills.

· Passion for wellness, guest experience, and creating memorable environments.

· Excellent communication, organizational, and leadership skills.

· Knowledge of Saskatchewan tourism and local attractions is considered an asset.

Compensation & Benefits

• Competitive salary commensurate with experience.
• Performance-based incentive program.
• Comprehensive health benefits and employee discounts.
• Professional development and advancement opportunities.

Join Our Team

Applicants must currently reside in the Saskatoon area; relocation may be considered from within Canada. If you are an inspiring leader ready to open and lead a premier destination spa experience, we invite you to apply online today.