Posted 3 months ago
Guest Services Supervisor
@ Hampton Inn & Suites by Hilton Kelowna Airport
Kelowna, British Columbia
Overview
Hampton Inn & Suites by Hilton Kelowna Airport is hiring a full-time Guest Services Supervisor to lead daily front desk and hotel operations and coach the team. The role includes overseeing the breakfast area, operating the hotel shuttle, and working varied shifts including days, evenings, weekends and holidays. The starting hourly rate is $22.90.
Pay:
$22.90 an hour
Responsibilities:
- Lead daily front desk and guest service operations
- Coach, train and motivate employees
- Oversee breakfast area and guest satisfaction
- Operate hotel shuttle safely
- Balance inventories across PEP PM and PEP R&I
Requirements summary:
- Previous guest service agent or similar experience
- Valid BC Class 5 licence
- Ability to plan and prioritize multiple projects
- Motivates staff to reach goals
- Promotes teamwork across departments
Tools & skills
Benefits mentioned
Source and dates
Employer career site / ATS feed · jazzhr
- Employer posting date
- 2026-08-19
- First seen by our source
- 2026-10-09
- Source record updated
- 2026-10-19
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Customer service |
| Manages people | Yes |
| Hours per week | 40 (estimated) |
| Schedule | day, evening, holidays, weekends |
| Travel | air: none · ground: minimal |
| Work setting | Client sites, Office |
| Position | Sitting and standing |
| Physical demands | physical low · computer moderate |
| Driver’s licence | required |
| Perks mentioned | Employee discount |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Hampton Inn & Suites by Hilton Kelowna Airport
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
A natural setting near Kelowna Airport
Full company description
Nestled among the stunning mountains and lakes of British Columbia, our new hotel is right across the highway from Kelowna International Airport. Several golf courses, UBC Okanagan, and Okanagan Lake access are within 10 km. Free breakfast, free WiFi, and 24-hour airport shuttle are included. At Hampton™, we deliver the casual, comfortable accommodations that guests love. From our Clean and Fresh Hampton bed™ to all the extras, such as hot breakfast and free Wi-Fi, we offer a consistent experience designed to delight — all backed by our 100% Hampton™ Guarantee. With over 2,000 locations worldwide, Hampton is your trusted travel destination, providing award-winning friendly service, comfortable surroundings and refreshing guest amenities.
- LinkedIn followers
- 3,699
- People associated on LinkedIn
- 11
- Reported office locations
- 1665 Innovation Drive, Kelowna, BC V1V 2Y9, CA
- Other recorded names
- Hampton Inn & Suites by Hilton Kelowna Airport
- Profile identifies a recruitment agency
- No
Nestled among the stunning mountains and lakes of British Columbia, our new hotel is right across the highway from Kelowna International Airport. Several golf courses, UBC Okanagan, and Okanagan Lake access are within 10 km. Free breakfast, free WiFi, and 24-hour airport shuttle are included. At Hampton™, we deliver the casual, comfortable accommodations that guests love. From our Clean and Fresh Hampton bed™ to…
| Field | Value |
|---|---|
| Industry | Hospitality |
| Company size | 201-500 employees |
| Headquarters | Kelowna, BC |
| Organization type | Privately Held |
| Open jobs on Jobsy | 5 |
| View page |
If you are looking for a team that brings out the best in each other, a team that has fun and are proud of their work - we want to hear from you. The Hampton Inn & Suites - Kelowna Airport is currently looking to fill the role of Guest Services Supervisor.
We are also on a bus route, with a stop just outside of the hotel. Our complimentary shuttle also picks up our employees from the bus loop at UBCO!
Position Summary:
Under the guidance of the Director of Rooms and Assistant Front Office Manager, the Guest Services Supervisor is responsible for leading the day to day operations, ensuring and maintaining a consistently high standard of guest service. In addition you will be responsible for coaching the team and maintaining the smooth flow of front desk services and daily operations while adhering to the standards of the Hampton Inn & Suites Kelowna Airport.
What will you be doing?
- Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model
- High understanding of the Hamptonality culture; ensure all staff follow this culture as well
- Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns
- Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training
- Oversee the Breakfast area during hours of operation; Ensure guest satisfaction is maintained
- Understand how inventories are balanced between PEP PM and PEP R&I
- Available to work varied shifts: days, evenings, weekends and holidays
- Operate Hotel shuttle in a safe manner in accordance with the Motor Vehicle Act
- Additional duties as assigned by management
What are we looking for?
- Previous experience as Guest Service Agent or similar
- Valid BC Class 5 license
- Ability to plan, prioritize and complete multiple projects in a timely manner
- Consistently motivates staff to achieve goals
- Ability to work with all employees to promote teamwork and co-operative relationships within and across departments
- Ability to provide ongoing coaching to staff to enhance performance
Perks:
- Extended Health and Dental Benefits
- World-wide accommodation and dining discounts with Hilton brands
- Employee discounts on accommodations, dining and marina at our sister properties (Hotel Eldorado, Manteo Resort, Eldorado Marina, and Four Points by Sheraton Kelowna Airport Hotel).
- An excellent work environment, with a focus on staff recognition and teambuilding
- Room for growth and development.
Don't miss this exciting opportunity to join our Hampton family!
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