Posted 5 days ago
Guest Services Supervisor
@ Gateway Casinos
Woodstock, Ontario
Overview
Gateway Casinos is hiring a full-time Guest Services Supervisor at $26.58 per hour to lead a team of guest services representatives. The role covers mentoring and performance management, handling guest complaints and room issues, and keeping service, safety and hygiene standards. Flexible hours including evenings and weekends are required, and a full benefits package and retirement savings plan are offered.
Pay:
$26.58 an hour
Responsibilities:
- Mentor and guide guest services representatives
- Manage employee performance through coaching and evaluation
- Ensure safety, hygiene and sanitation practices are followed
- Handle guest complaints, room issues and conflicts
Requirements summary:
- Two years of guest services or hospitality experience preferred
- Experience directing and supervising staff
- Ability to work flexible hours, evenings and weekends
- Category 1 Gaming Assistant registration or ability to obtain it
- Smart Serve certification or ability to obtain it
Source and dates
Employer career site / ATS feed · jobvite
- Employer posting date
- 2026-11-01
- First seen by our source
- 2026-11-03
- Source record updated
- 2026-11-03
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Customer service |
| Experience | 2+ years |
| Manages people | Yes |
| Hours per week | 40 (estimated) |
| Schedule | evening, weekends |
| Travel | air: none · ground: none |
| Work setting | Store, Client sites |
| Position | Sitting and standing |
| Physical demands | physical low · computer low |
| Licences & certifications | Category 1 Gaming Assistant registration, Smart Serve |
| Perks mentioned | Retirement plan, Employee discount, Wellness, Free or discounted meals, Paid training |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Gateway Casinos
| Field | Value |
|---|---|
| Headquarters | Burnaby |
| Open jobs on Jobsy | 22 |
Job Type: Full-Time Permanent
Wage: $26.58 per hour
The Gateway to Your Future
You love working with guests and a top-notch team of staff, and you thoroughly understand what it takes to deliver an exceptional experience for visitors. If you are a detail person with a talent for providing care to everyone you deal with, we would love to hear from you.
In this pivotal role as the Guest Services Supervisor, you will oversee a team that is the main point of contact for guests, providing a continued source of attention for guests throughout their stay. This exciting opportunity at a national company offers you the chance to grow your career with the promise of an excellent benefits package and competitive salary for full-time employees. Don?t miss this chance to put yourself in the centre of the action.
We Provide
- Full benefits package for full-time employees
- Retirement savings plan
- Exciting, supportive and fun work environment
- Family and friends discounts on travel, tech, food, beverage, and fitness
- Development and training opportunities
Key Responsibilities
- Mentor and guide a team of guest services representatives, ensuring guests are treated in a warm and hospitable manner.
- Manage employee performance through training, coaching, evaluation and mentoring.
- Ensure that proper safety, hygiene, and sanitation practices are followed.
- A relationship-builder who encourages open communication and collaboration.
- Ensure that quality and standards meet expectations on a day-to-day basis.
- Handle complaints, room issues, and conflicts graciously.
- Customer service skills that exceed guest expectations.
What You Bring
- Two years of experience in the guest services and/or hospitality industry preferred
- Experience directing and supervising staff
- A relationship-builder who encourages open communication and collaboration.
- Time-management savvy and expert multitasker who thrives in the service industry.
- Ability to manage issues and empower a team to excel.
- Strategic thinker who has an eye for detail and a capacity to see the big picture.
- Ability to work flexible hours, evenings, and weekends.
- Efficient multitasker who thrives in a fast-paced environment.
- Ability to seamlessly handle complaints, room issues and conflicts.
- Excellent customer service skills, including the ability to be friendly, efficient, polite and patient.
- The ability to obtain registration as a Category 1 Gaming Assistant with the Alcohol and Gaming Commission of Ontario
- Have or ability to obtain Smart Serve certification
Why Work With Us?
Gateway celebrates and empowers our team members, who make it all possible. A career at Gateway means working with great people, being recognized for your unique contribution and career advancement opportunities across our 27 locations. Our employees thrive with ongoing training and leadership programs while working in a dynamic and fun environment. See for yourself what it?s like to be on a team that values your vision, skill and energy.
Get to Know Gateway
Gateway Casinos & Entertainment Limited (?Gateway?) is one of the largest and most diversified gaming and entertainment companies in Canada. Across its 27 gaming properties in British Columbia, Ontario and Edmonton, Alberta, Gateway currently employs approximately 8,648 people and boasts approximately 448 table games (including 49 poker tables), 13,887 slots, 85 restaurants and bars and 561 hotel rooms. Gateway is the service provider for the Central, Southwest and North gaming Bundles in Ontario, which includes 11 properties in their portfolio. A multi-pronged growth strategy has seen Gateway diversify and expand its product offering, including developing proprietary casino and restaurant brands, dramatically improving the gaming customer experience while attracting new customers. Some of Gateway's proprietary brands include Match Eatery & Public House, Atlas Steak + Fish and the new Halley's Club. In 2017, Gateway celebrated 25 years in the business of gaming and entertainment in Canada. Further information is available at www.gatewaycasinos.com.
Apply Now!
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Gateway is a proud equal opportunity employer and dedicates itself to Respect, Integrity, Team-Work and Exceptional Customer Service. We are committed to providing an inclusive and barrier free candidate experience and work environment. If you require accommodation at any point during the recruitment and selection process, please let us know.
This job posting is for an existing vacancy.
Gateway does not utilize any form of artificial intelligence (AI) in the screening, assessment, or selection of applicants.
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